Question about Hayward Phantom Pool Cleaner Complete with Booster Pump

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My Hayward Phantom pool cleaner has stopped cleaning and just goes in circles. How can I fix?

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If the cleaner has no suction, check for obstructions in the debris chamber or throat of the cleaner. Also, check for hose leaks. If the cleaner has suction, but is just not moving properly and is spinning in circles, you most likely have a problem with your hose. It is a common problem with these pool cleaners getting small kinks or bends in their hoses that cause them to move in circles. If you store your cleaner hose in a coiled position, this will make the problem worse. Try laying the hose out in the sun and stretch it slightly. Let it sit for several hours, reconnect, and try it again.

Posted on May 25, 2011

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1 Answer

My phantom remains on the water's surface and will not dive to the bottom of the pool. What do i need to do to have the phantom clean the bottom of the pool?


There is a switch on these pool cleaners that has options "top, bottom, and automatic". If you have the cleaner set to automatic and it is staying on the surface, try changing the switch from the automatic setting and put it on "bottom" until you get the bottom clean.

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The phantom just goes around in circles & gets tangled until it stops.


It sounds like the gear box has failed inside the unit. Causing it to not go straight anymore. Replace the gear box assembly.

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Why is my phantom cleaner stuck spinning in a circle?


It is most likely that your hose is bent. Check the hose at the hose cleaner end assembly. If you notice that it is bent or warped, lay the hose out in the sun (stretched out) to try to remove the bend. Make sure that you are not storing your hose in a coiled position. This will cause this. It could also be that the pressure though your pool cleaners too high.

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1 Answer

My phantom spins in circles and goes upside down what could be my problem?


It is is going in circles, it is likely a bent hose. This is common with these pool cleaners if you store your hose in a coiled position. Try laying the hose out on a sunny day and leave it there a few hours to straighten the hose. The running on the side could be a result of the debris bag being too full and heavy. The pressure could also be too high, which would cause both of these problems. Try decreasing the water flow though your cleaner.

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1 Answer

The pool cleaner goes around in a circle


It could be that your pressure is too high through your cleaner or that you need to empty your debris bag. However, it is most likely a bend in your hose. Lay the hose out in the sun (flat and stretched slightly) and let it sit for several hours to undo any bends or kinks. This commonly happens with pool cleaners when you store them with the hoses coiled. If you are storing your cleaner like this, you should definitely stop.

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1 Answer

I pulled my Phantom out of storage last week, placed it in the pool and it just goes around in circles. Water is slightly spraying around the little marble in the cam spin-out part but the clock hands go...


If it is going in circles, it is most likely a hose problem. Try laying the hose stretched out on a sunny day. Leave it for several hours. It may help to straighten the hose. If you can't get is reformed, you might have to replace the hose or the connection in the back of the cleaner. This is a common problem with this kind of automatic pool cleaner, especially if you coil the hose when you store the cleaner. That is never a good idea.

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Hayward phantom will not float fully to the surface


If it has skimmed the top of the pool before try rearranging sections of the hose and make sure all sections of hose can rotate freely.

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1 Answer

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could be a number of problems. The most common problem is the turbine bearings have failed. You will have to disassemble it to check them. A fix is a turbine kit with A-frames. This kit has all the moving parts excluding the turn valve. If your cleaner is going around in circles and twisting the hose, its likely you have a bad bearing or so on either the turbine, a-frames or both.

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