Question about Microsoft Windows XP Home Edition

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PS/2 Mouse and keyboard do not work at login screen.

I have a PS/2 mouse and keyboard that when plugged into ComputerA don't function properly, but work fine on ComputerB. When plugged into ComputerA it functions to navigate to safe mode. However, in normal and safe mode, they both stop working at the login screen. Also ComputerA is running Windows XP and was possibly recetly updated. My best guess is perhaps a driver issue but I am unsure of it, and even more unsure of how to fix it. Please help!

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If would be a driver issue if it was USB. Clean the connectors in the PC. It may be an issue with internal drives. But I m pretty sure an update caused the trouble if you did so. If you find the update you can use MS website to find a solution. Or you can remove the update. It happens often. Other reasons. It may be caused by a virus as well (or bad ram). It happens rarely though. If you have connection sharing setup (a network) you can check the the other HDD for viruses (or plugging in as a slave to the other PC, but do not open the drive). Check your RAM using Computer B.
Have you tried to plug in ComputerB's Key board and Mouse? Do they work? If they do do the following after login in. Get RUN box in the Start menu. Type Eventvwr.msc and hit enter. Go to System and check for errors. If there are please list here. (Check for Application errors also.) Thanks for contacting Fixya

Posted on May 28, 2010

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How to install mouse


Just read the details on the box of the mouse if its PS/2 or USB. If its PS/2 you have to plug in beside of the keyboard, keyboard's color is purple and the ps/2 mouse is color green. If its USB you can plug anywhere as long as there is a usb port. Most of the mouse are plug and play that's means no need to install the software or the driver of the mouse unless it's wireless or has a additional functions. Have a nice day!

Mar 05, 2011 | Gateway Computers & Internet

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Plz help me i want connect wire less keybroad and mouse thnksvjtawale2gmail.com


There are 4 possible ways in my awareness...
Method 1: Resynchronize your device with the receiver To resynchronize the mouse or the keyboard with the receiver, follow these steps. Note When you synchronize the mouse or the keyboard with the receiver, put the device near the receiver and put any other wireless keyboards and mouse at least 6 feet away.
  1. Press the button on the receiver, and then verify that the light on the receiver starts to blink.

    Note Some newer Microsoft devices are permanently bound to their receiver and cannot be reset. If your device does not have a button, skip to Method 2.
  2. If a dialog box appears on the screen in several seconds, follow the instructions that appear on the screen. Otherwise, go to the next step.
  3. Press and release the Connect Channel button on the bottom of the mouse or the keyboard.
  4. Check the green light on the receiver. A steady green light means the synchronization was successful. If the problem persists, try steps 1 through 4 again.
  5. For the Wireless Notebook mouse: This issue can occur if the micro-switch on the bottom of the mouse is not released. Use a pin or a pen to try to release the button if it is depressed.
The following example shows the buttons to push to synchronize a wireless hardware device:

Receiver Bottom of the mouse: The connect channel button Different kind of receiver Collapse this imageExpand this image 838398_receiver.jpg Collapse this imageExpand this image 838398_mouse_bottom.jpg Collapse this imageExpand this image 838398_portable_receiver.jpg Method 2: Try different portsTo determine whether the problem is related to the ports on the computer, use only the two cables that are included with the wireless desktop receiver, or the single cable that is included with a mouse. USB keyboard and USB mouseIf the USB cable is currently connected to a USB hub, disconnect the device from the hub, and then connect it to a USB port on the computer. If your device is already connected to a USB port on the computer, try to connect the device to a different USB port if one is available.

Note Only one USB connection to the computer is required, even if your device has two USB plugs. If the problem persists, disconnect other USB devices and connect only the USB plug from the receiver to a USB port on the computer. PS/2 devices Warning If you have to change a PS/2 connection, shut off the computer, make the changes, and then restart the computer. Do not plug a PS/2 device into the PS/2 port while the computer is running.If your devices are connected to PS/2 ports on the computer, verify that you have the following configurations:
  • Verify that the USB plug for your mouse is connected to the green USB-to-PS/2 adapter and that this adapter is plugged in the mouse PS/2 port on the computer. The mouse PS/2 port on the computer may also be green. If you are not sure which PS/2 port is the mouse PS/2 port, see the documentation that was included with the computer.
  • Verify that the USB plug for the keyboard is connected to the purple USB-to-PS/2 adapter and that this adapter is plugged in the keyboard PS/2 port on the computer. The keyboard PS/2 port on the computer may also be purple. If you are not sure which PS/2 port is the keyboard PS/2 port, see the documentation that was included with the computer.
If you have to change your configuration, shut down the computer, make the changes, and then restart the computer. If your mouse or keyboard has both USB and PS/2 connections, try using the other connection. PS/2 keyboard and USB mouseIf you are using a wireless mouse with a USB connector and a PS/2 keyboard, verify that the USB mouse is plugged in a USB port on the computer and that the purple keyboard PS/2 plug is connected to the purple PS/2 port on the computer. If you have to change the PS/2 connection, shut off the computer, make the changes, and then restart the computer. Method 3: Reinsert the batteries or install fresh batteriesBoth the wireless keyboard and the wireless mouse rely on AA alkaline batteries for power. Remove the batteries, and then insert them again. If the problem persists, install a fresh set of batteries in the device that you are having problems with. Method 4: Check for interferenceItems such as wireless routers, radios, cell phones, desktop fans, fluorescent lights, and large metal objects like computer cases and metal furniture may interfere with the signal of the keyboard. Try to keep such items away from the keyboard, and check the behavior of the keyboard.

Do not put the mouse or the receiver near any electrical devices, especially transmitters such as cordless or cellular telephones or other wireless mouse devices or receivers. A distance of at least 8 to 12 inches is recommended. Do not put the mouse or the receiver on metallic surfaces or objects, especially long metallic rails or cables. We recommend that you keep the mouse and the keyboard a minimum of 3 feet from metallic objects.

Nov 21, 2010 | Computers & Internet

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Am using Win XP When I turn the pc on with recovery disk inserted the Press Any Key to boot from cd" screen comes up but pressing any key does not get a response then it continues on to the sign in...


OK! Lets troubleshoot this together.

First thing we want to do is verify that your keyboard & mouse and plugged into the correct places and are powered up and able to work.

Turn your computer on and look at your keyboard and tell me if any lights are on to show that it has power and is operational.

Watch the keyboard lights until the computer gets to the login page and tell me if the lights come on and stay on? Or do the lights turn on for a moment and then turn off again?

If you do not see any lights, please clarify if there are NO LIGHTS on your style of keyboard or if there are lights but they are not lighting up.

If your keyboard has lights and they are not lighting up at all, then turn off the computer and unplug the mouse and keyboard and swap them around. Then turn the computer on again and tell me if the lights come on and the mouse and keyboard become operational.

Once we verify this we can continue to the next step of troubleshooting. Please report what you find and I will help you solve this.

Nov 08, 2010 | IBM NetVista PC Desktop

1 Answer

Does the labtec wireless mouse turn itself off when not in use


Hi,
You should always safely shut down and turn off your computer before plugging or unplugging the mouse from the PS/2 mouse port. If you do not safely turn off your computer, you may damage the mouse port, the mouse, or both.

Your Labtec mouse should detect and function by simply connecting it to the computer´s PS/2 mouse port or USB port. If you have 3 Button Labtec Mouse (M/N: M-CAC64), your mouse will work in the PS/2 and serial port with the supplied adaptor. If you are using the 3 Button Labtec mouse, we recommend using the PS/2 port. To determine the model number of your device, turn it upside down and look at the label. Model numbers are indicated by "M/N:". This will help you determine what system ports your Labtec mouse can be connected to.

Thank you

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1 Answer

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Do you have a ps/2 keyboard/mouse? Or a usb->ps/2 adapter. I'd say boot up normally and log in with the ps/2 keyboard/mouse. Then, from device manager, right click everything under USB and such and uninstall. Then right-click your computer name in the device tree and scan for changes.

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Mouse Doesn't Work in PS/2 port


CHECK BIOS TO MAKE SURE IT DID NOT TURN ITSELF OFF WHEN YOU PLUGGED IT INTO THE USB.BIOS MAY HAVE TURNED IT OFF TO PREVENT A CONFLICT.RICHARDM69

Dec 07, 2008 | Foxconn 6100K8MA-RS Motherboard

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Keyboard want light up but mouse works


The buttons on the top (silver) are linked to your "Favorites" folder in Internet Explorer.

The buttons to the right of that are used for your media player (To skip tracks and adjust volumes, play pause etc)

The buttons on the left (from top to bottom) are:

1) My documents folder will open
2) MSN or Windows Live! Messenger will open
3) Your E-Mail will open (whatever your default email program is)
4) Calculator Opens
5) Windows Update will open

Now... In order for these you HAVE to have the drivers installed. If you didn't get a CD with your keyboard, you can download the drivers directly from Microsoft here:

http://www.microsoft.com/hardware/download/download.aspx?category=MK

Just fill in the drop-downs and press "Go", it should show you a link the the exact driver you need to install. Once it's been installed you can set up your favorites with the software that it installs.

Oct 24, 2008 | Microsoft Wireless Optical Desktop Comfort...

1 Answer

MS optical desktop 700


try one of the method below:
Method 1: Try different ports loadTOCNode(2, 'moreinformation'); Warning If you have to change a PS/2 connection, shut off the computer, make the changes, and then restart the computer. Do not plug a PS/2 device in the PS/2 port while the computer is running.

To determine whether the problem is related to the ports on the computer, use only the two cables that are included with the wireless desktop receiver, or the single cable that is included with a mouse.
USB keyboard and USB mouse loadTOCNode(3, 'moreinformation'); If the USB cable is currently connected to a USB hub, disconnect the device from the hub, and then connect it to a USB port on the computer. If your device is already connected to a USB port on the computer, try to connect the device to a different USB port if one is available.

Note Only one USB connection to the computer is required, even if your device has two USB plugs. If the problem persists, disconnect other USB devices and connect only the USB plug from the receiver to a USB port on the computer.
PS/2 devices loadTOCNode(3, 'moreinformation'); If your devices are connected to PS/2 ports on the computer, verify that you have the following configurations: • Verify that the USB plug for your mouse is connected to the green USB-to-PS/2 adapter and that this adapter is plugged in the mouse PS/2 port on the computer. The mouse PS/2 port on the computer may also be green. If you are not sure which PS/2 port is the mouse PS/2 port, see the documentation that came with the computer. • Verify that the USB plug for the keyboard is connected to the purple USB-to-PS/2 adapter and that this adapter is plugged in the keyboard PS/2 port on the computer. The keyboard PS/2 port on the computer may also be purple. If you are not sure which PS/2 port is the keyboard PS/2 port, see the documentation that came with the computer.If you have to change your configuration, shut off the computer, make the changes, and then restart the computer. If your mouse or keyboard has both USB and PS/2 connections, try using the other connection.
PS/2 keyboard and USB mouse loadTOCNode(3, 'moreinformation'); Verify that the USB mouse is plugged in a USB port on the computer and that the purple keyboard PS/2 plug is connected to the purple PS/2 port on the computer. If you have to change the PS/2 connection, shut off the computer, make the changes, and then restart the computer.
uparrow.gifBack to the top
Method 2: Install fresh batteries loadTOCNode(2, 'moreinformation'); Both the wireless keyboard and the wireless mouse rely on AA alkaline batteries for power. If the problem persists, install a fresh set of batteries in the device that you are experiencing problems with.
uparrow.gifBack to the top
Method 3: Resynchronize your device to the receiver loadTOCNode(2, 'moreinformation'); To resynchronize the mouse or keyboard to the receiver, follow these steps.

Note When you synchronize the mouse or the keyboard with the receiver, put the device near the receiver and put other wireless keyboards and mouse more than six feet away. 1. Press the button on the receiver, and then verify that the light on the receiver starts to blink. 2. If a dialog box appears on the screen in several seconds, follow the instructions that appear on the screen.

Otherwise, go to the next step. 3. Press and release the Connect Channel button on the bottom of your mouse or keyboard. 4. Check the green light on the receiver. A steady green light means the synchronization was successful. If the problem persists, try steps 1 through 4 again.
uparrow.gifBack to the top
Method 4: Install the latest software loadTOCNode(2, 'moreinformation'); If you are troubleshooting a wireless mouse, download and install the latest Microsoft IntelliPoint software. For more information about IntelliPoint software, visit the following Microsoft Web site:
http://www.microsoft.com/hardware/mouseandkeyboard/Download.mspx (http://www.microsoft.com/hardware/mouseandkeyboard/Download.mspx) If you are troubleshooting a wireless keyboard, download and install the latest Microsoft IntelliType software. For more information about IntelliType software, visit the following Microsoft Web site:
http://www.microsoft.com/hardware/mouseandkeyboard/Download.mspx (http://www.microsoft.com/hardware/mouseandkeyboard/Download.mspx) uparrow.gifBack to the top
Method 5: Clean the mouse lens loadTOCNode(2, 'moreinformation'); This problem may occur if you are using an optical or laser mouse and the lens on the mouse is dirty. To clean the lens of an optical or laser mouse, follow these steps: 1. Use a dry cloth to clean the bottom surface of the mouse. 2. Check to see whether the mouse functions correctly. 3. If you see dust on the bottom of the mouse, use a can of pressurized de-ionized air to blow away the dust on the lens. 4. Check to see whether the mouse functions correctly. 5. If the pressurized air canister is not available, blow dry air on the lenses by using your mouth one or two times. 6. Check to see whether the mouse functions correctly. 7. If these steps do not resolve the problem, use a cotton bud to clean the lens without scratching it.

Sep 18, 2008 | Microsoft Wireless Optical Desktop Comfort...

1 Answer

Wireless keyboard


wireless keyboards and in wireless mouse devices, use the following methods in the order that they appear in.

Method 1: Try different ports loadTOCNode(2, 'moreinformation'); Warning If you have to change a PS/2 connection, shut off the computer, make the changes, and then restart the computer. Do not plug a PS/2 device in the PS/2 port while the computer is running.

To determine whether the problem is related to the ports on the computer, use only the two cables that are included with the wireless desktop receiver, or the single cable that is included with a mouse.
USB keyboard and USB mouse loadTOCNode(3, 'moreinformation'); If the USB cable is currently connected to a USB hub, disconnect the device from the hub, and then connect it to a USB port on the computer. If your device is already connected to a USB port on the computer, try to connect the device to a different USB port if one is available.

Note Only one USB connection to the computer is required, even if your device has two USB plugs. If the problem persists, disconnect other USB devices and connect only the USB plug from the receiver to a USB port on the computer.
PS/2 devices loadTOCNode(3, 'moreinformation'); If your devices are connected to PS/2 ports on the computer, verify that you have the following configurations: • Verify that the USB plug for your mouse is connected to the green USB-to-PS/2 adapter and that this adapter is plugged in the mouse PS/2 port on the computer. The mouse PS/2 port on the computer may also be green. If you are not sure which PS/2 port is the mouse PS/2 port, see the documentation that came with the computer. • Verify that the USB plug for the keyboard is connected to the purple USB-to-PS/2 adapter and that this adapter is plugged in the keyboard PS/2 port on the computer. The keyboard PS/2 port on the computer may also be purple. If you are not sure which PS/2 port is the keyboard PS/2 port, see the documentation that came with the computer.If you have to change your configuration, shut off the computer, make the changes, and then restart the computer. If your mouse or keyboard has both USB and PS/2 connections, try using the other connection.
PS/2 keyboard and USB mouse loadTOCNode(3, 'moreinformation'); Verify that the USB mouse is plugged in a USB port on the computer and that the purple keyboard PS/2 plug is connected to the purple PS/2 port on the computer. If you have to change the PS/2 connection, shut off the computer, make the changes, and then restart the computer.

Method 2: Install fresh batteries loadTOCNode(2, 'moreinformation'); Both the wireless keyboard and the wireless mouse rely on AA alkaline batteries for power. If the problem persists, install a fresh set of batteries in the device that you are experiencing problems with.

Method 3: Resynchronize your device to the receiver loadTOCNode(2, 'moreinformation'); To resynchronize the mouse or keyboard to the receiver, follow these steps.

Note When you synchronize the mouse or the keyboard with the receiver, put the device near the receiver and put other wireless keyboards and mouse more than six feet away. 1. Press the button on the receiver, and then verify that the light on the receiver starts to blink. 2. If a dialog box appears on the screen in several seconds, follow the instructions that appear on the screen.

Otherwise, go to the next step. 3. Press and release the Connect Channel button on the bottom of your mouse or keyboard. 4. Check the green light on the receiver. A steady green light means the synchronization was successful. If the problem persists, try steps 1 through 4 again.

Clean the mouse lens loadTOCNode(2, 'moreinformation'); This problem may occur if you are using an optical or laser mouse and the lens on the mouse is dirty. To clean the lens of an optical or laser mouse, follow these steps: 1. Use a dry cloth to clean the bottom surface of the mouse. 2. Check to see whether the mouse functions correctly. 3. If you see dust on the bottom of the mouse, use a can of pressurized de-ionized air to blow away the dust on the lens. 4. Check to see whether the mouse functions correctly. 5. If the pressurized air canister is not available, blow dry air on the lenses by using your mouth one or two times. 6. Check to see whether the mouse functions correctly. 7. If these steps do not resolve the problem, use a cotton bud to clean the lens without scratching it.

Mar 02, 2008 | Sakar 62150 Keyboard

1 Answer

Keyboard and mouse


The purple PS/2 is an adapter. Pull that off, and plug into the USB
port. DO NOT plug the green PS/2 in, as the USB handles both the
keyboard and mouse signal, and plugging the PS/2 will cause the mouse to
fail to function properly. Synchronize by holding the button on the
receiver for 5 seconds, then pressing the ID Select button in the top
right-hand corner of your keyboard, and then pressing the ID Select
button on the bottom of your mouse near the battery compartment. This
whole process needs to be done quickly, and should take no more then 10
seconds from start to finish. If it still does not work, you may have a
defective item. Please contact us for a replacement.

Thank You for contacting Sakar International.

Dan Migliore
Technical Support Consultant
Danielm@sakar.com

Please reply directly to this message, and include all past
correspondence so that I may be able to assist you fully.

These are the instructions that I just received from Sakar, as I am having the same issues with mine!

Good luck!

Nov 25, 2007 | Sakar 62150 Keyboard

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