1 of 2 things can be wrong...1 (cable may be loose) unplug the cable (ext HD) connected to pc, now reinsert back into pc..try this once or twice...until you see it appear in my computer....if this is not working and your ext HD came with a CD software..uninstall (make sure ext HD is not connected) software, then reinstall make sure your firewall allows it to be connected....this should do the trick...now plug HD back up to pc...do not format your ext hd unless you really really dont want the data on it (format erases everything)
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