Question about HP LaserJet 2420 Printer

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Making a noise as if their is a piece of paper caught. Also paper comes on wrinkled on one corner and toner on the same side as wrinkled corner. Toner is in a straight line

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Think you have a defective fusingunit. It has to be replaced.

Posted on May 28, 2010

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Clicking noise


Check the printer thoroughly for any small pieces of paper caught on a roller in the printer. If your printer is making a grinding noise, you may have a loose gear or roller in the printer.


If the noises started shortly after you installed a toner cartridge, turn off the printer and pull out this toner cartridge. Look up into the printer where this toner went. Make sure that both the charge roller and the transfer roller are still seated in the printer properly.


  • The charge roller is a tan-colored or gray roller attached to the inside of your top lid. Remove the toner cartridge from your printer. Close the top lid halfway with the cartridge still out. You will see the charge roller come down as you lower the top lid. Make sure that the charge roller is installed correctly within the two black arms on each end and that the roller does spin freely.

  • The transfer roller is the black, spongy roller in the bottom of the printer, under the toner cartridge. Push lightly down on it at both ends to make sure it is seated properly in its housing. NOTE: Try not to touch the charge roller with your bare hands. It is susceptible to the oil and may cause a permanent fingerprint to remain on the roller surface.

  • When you have checked the charge roller and the transfer roller, look around inside the printer. See if you can find any rollers that look loose or broken inside. Also look for any loose shreds of paper. If you do find a loose or broken part, you printer will probably require service to fix the problem.

If the rollers look fine, go ahead and reinstall the toner cartridge. If the squeaking/grinding noise continues and none of the rollers looks out of place, try swapping out the toner cartridge. There is a small chance that the toner cartridge is causing the squeaking/grinding noise. If you have any extra toner cartridges in stock, try another toner cartridge and see if that clears up the noise. If you have another working printer of the same model, try swapping the toner cartridges. See if the problem follows the toner cartridge or stays with the printer.
If replacing the cartridge does not cause the noises to go away, there are a few other things you can do to help pinpoint the source of the noise.


If the noise continues on the main printer, try opening the rear exit door while printing. See if you can tell if the grinding noise might be coming from one of those rear exit rollers/gears. If it does sound like it is coming from the rear of the printer, again look for any loose or broken part or any small pieces of paper.


If you have added any additional feed options (like a tray 2 or 3 option, duplex option, or envelope feeder), please remove these options. Try printing a few prints without these feed options attached. This will eliminate one of the feed options as the cause. If the noise goes away when you remove the options, reattach them one at a time. If the noise returns on one specific option, a roller or gear on that option may be the cause of the noise.


Is your printer making a rhythmic THUMP - THUMP - THUMP - THUMP noise when printing? This noise is a side-effect of a feature called Envelope Enhance. The Envelope Enhance feature is built into the fuser unit of the printer to help keep envelopes from wrinkling. This sound is perfectly safe and normal if the printer is printing on envelopes.

If none of the above fixes eliminates the noise, the printer will probably need service to return it to working condition.


***If you need any technical help on printer then you can reach at here

Feb 15, 2013 | Canon imagePROGRAF iPF8000S 44"...

1 Answer

I need help repairing my copier. The pages are wrinkled when they come out. I was making multiple copies when it paper jammed twice in a row. i removed the paper (no pieces left) and now half of my paper...


When you removed the jammed paper, did the paper come out inone piece, if not did all the pieces that were removed make up the entire sheetof paper?
Otherwise there may be still a small piece/s of paper still in the printer,which is causing this error message. When the paper does not feed straight, dirty or stickyrollers can cause it to jamb or crinkle, also failure to remove all traces ofpaper from a previous paper jamb will cause further paper jambs.
Check for tiny pieces of at the edges of the rollers, and remove these piecesof paper. The rollers may be dirty or sticky and causes the paper tonot feed straight.
Try cleaning the rollers with methylated spirits.

Sep 04, 2011 | Office Equipment & Supplies

1 Answer

My paper is coming out wrinkled when I print?


Please check the following steps:

1.Turn the printer off and on to see if it can automatically clear some or all of the jam.
2. Turn off the printer. Remove any paper trays. Look for wrinkled or damaged paper.
3. If necessary, remove the toner or ink cartridge.
4. If you find a piece of jammed paper, remove it.
5. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though.
6. Replace the toner or ink cartridge and paper trays.

**If this works please rate else let me know in case of further help.**

Jul 05, 2010 | HP LaserJet 3030 All-In-One Printer

1 Answer

My brother dcp-560cn keeps jamming and making noises as if it is destroying itself have cleared all paper from jam and it still jams why is this


Step 1
Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred.
Step 2
Turn off the printer.
Step 3
Remove any paper trays. Inspect them for wrinkled or damaged paper.
Step 4
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
Step 5
If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it.
Step 6
If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
Step 7
If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though.
Step 8
Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
Step 9
If the printer paper jam message still appears, then there is still some paper in the printer. Inspect the paper path once again.

Feb 19, 2010 | HP OfficeJet 6210 All-In-One InkJet...

3 Answers

Brother MFC-9420CN Paper Jam Error message w/ loud grinding noiz


please try this

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Jun 09, 2009 | Brother MFC-9420CN All-In-One Laser...

1 Answer

HP 1300 makes noise and wrinkles paper


open the back door. see if there are small Pisces of plastic the color will brown or gray. if there is then the fuser sleeve has worn out. very common problem. part is a bout $40.00.

Dec 18, 2008 | HP LaserJet 1300 Printer

1 Answer

Paper jams and wrinkles every time


If you slide open the area in the back of the printer where you remove the paper jam, you can see two plastic tabs (one on the left and one on the right). They should both be free for the paper to pass. Look around to see if there's any other obstruction.

See if the paper will print without the wrinkle with the back piece open. If it does, there's an obstruction in the paper path such as a paper clip or money. Has happened.

If there is no wrinkle coming from the back when it's open, there there problem is the paper moving through that last piece. Look for an obstruction (First Paragraph of this).

Dec 04, 2008 | HP LaserJet 1200 Printer

1 Answer

Printer is not working.


There are several things in the front that could be making that noise.The transfer roller,paper guide/top ublique roller and front obligue roller which is on the left side front. It is hard to say. I guess the printer is printing OK. If not what is the printer doing? Do you get any paper jams? Printing light? Can you rub the print off the paper? Any labels stuck? Please answer questions so I can help you. My guess is a roller problem. Which one is hard to say since I can't hear the printer myself.

Jan 13, 2008 | HP LaserJet 4L Printer

1 Answer

Phaser 7700GX Color Printer prints wrinkled pages!


when this occurs the problem is most of the time with the transport roller, fuser / fixing assembly roller.question is the image still toner only and not fused to the paper.
In these areas there is offen a jammed and not removed piece of paper dislodged in the paper path or jammed in the fuser or the transfer rollers teflon coating has perished inspect the areas carefully and remove any found if the unit still is faulty (fanning of paper the fuser would be the first to be replaced are past there usable life) if so then Post a reply

Sep 10, 2007 | Xerox Phaser 7700 Laser Printer

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