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My printer is stuck on the initializing screen

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Hello kato2685,

  • Unplug the network cable from the printer each night before you leave work. (depending on the lease time of your router, it might be a good idea to set the IP is set manually) If you can return in the morning, plug the network cable in and begin printing, I think you can point the finger at something fickle with the network.
  • IF you come in and find the printer displaying the "Init" message (printer hung), strongly suspect power. Is your power stable thru the day and night?
please let me know if you have any further questions or concerns.


Posted on May 27, 2010

  • kato2685 May 27, 2010

    the printer has been off and disconnected since Monday, i moved it today, and plugged it into a new power outlet, a diff computer via usb, and still stuck on init

    CIROC TECH SUPPORT May 27, 2010

    f you have disconnected the phone, USB and/or Network cables and the
    Initializing message still appears, the printer is defective.
    You will need a new main control board (p/n KR446) or the printer
    replaced (if less than 21 days old).



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