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Most common jam problems are caused by using thin paper 80g density or less. Recycled paper is the worst as it tends to tear easier as the their is only 20% new cellulose fibre in it and 80& is paper mache'. When using recycled paper, use min 100-120g weight papers and your jams will disappear.
Try cleaning the media rollers with 409 solution. The media feed rollers
become dirty after a certain amount of prints. The toner is a wax based
toner so excess wax gets on them after a while. Dirty media feed
rollers can also cause image shifting problems. I hope this helps you.
Often that's caused by a sticky piece of paper that's caught on one side of the printer. People who print a lot of labels tend to get this problem. Or there could be something else stuck in there. Open the printer as much as you can to see if you can find it and pull it out with tweezers. It may also need adjusting so if you can't find the problem you'll probably have to take it to a technician.
there is a knob that moves the front roller [rotates] the roller side to side to center a moving belt - the grit belt. the roller has a slight bevel from the center out to the edge. both edges. use the trigger to start the belt in short spurts and move the knob. eventually you'll get the belt to track on center.
Paper that is sticking to-gether - fan your paper from both ends and both surfaces before placing it into the printer
Paper tends to absorb moisture in high humidity - this can also cause it to stick and jam.
Always store your paper flat - many printers jam readily when supplied with bent or slightly damaged paper.
There could be a piece of paper stuck in the printer from a previous jam - especially if you have printed labels - it only takes one tiny corner of a label to cause paper jams in any printer - cheap consumer models to commercial models costing thousands of dollars.
Click on this link or copy and paste the complete link into your browser. If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe
I suggest you get a sheet of Card Stock (Heavy
paper) and place it in the feed way. Then press the print
button applying a slight amount of pressure on the Card Stock so it
will feed through the printer. The reason for this, is in some cases I
have been able to clear the paper track of debris that was deposited there
Worth a try, as I have fixed a number of printers this
way, saving costly repairs.
Hope this helps.Bud
do you get an error message on the computer screen?if yes - what is that message....?
I am stating the various problem causes for the issue you have stated without even knowing if you do get an error message or not.it would get resolved if you try these steps correctly as mentioned.It should be due to one of these causes.
Cause ---The top cover of the printer is open.
1. Close the top cover of the printer.
2. Press the RESUME button.
Cause --Printer senses that there is paper being fed.
1. Press the RESUME button to feed the paper. Continue with the following steps, if the paper does not feed.
2. Turn the printer off.
3. Open the top cover of the printer.
4. Make sure that paper is not jammed in the printer.
5. Lift the right black rectangular paper sensor (located in the middle of the printer just below the silver rod on which the cartridge carriage slides).
6. Make sure that nothing is stuck under the paper sensor (you can blow under the sensor to remove dust).
7. Close the top cover of the printer.
8. Turn the printer on.
9. Try printing again.
cause --The printer was waiting for you to insert paper and then did not print.
Press the RESUME button to eject the printed page into the OUT tray.
cause --Printer does not sense paper in paper tray.
1. Check to see if there is paper in the paper tray.
2. If there is paper, remove the paper.
3. Make sure that the paper width and paper length adjusters are set for the correct paper size.
4. Load paper in the paper tray.
5. Press the RESUME button.
cause --The RESUME light blinks when the computer is restarted or turned on.
Solution ---This problem may occur when the printer is on before the computer is turned on or restarted. The printer should be turned on after the computer is turned on and turned off before the computer is turned off or shut down. Press the RESUME button to clear the printer and get it to the normal state.
cause--Printer detects a faulty, missing, incompatible, or improperly installed print cartridge.
1. Open the top cover of the printer. The RESUME light will flash until it is closed.
2. Pull the top of the cartridge towards you until the cartridge unsnaps from the cradle.
NOTE : Make sure not to touch the copper-colored contact tape on the back of the print cartridge.
3. Click here (bpa00585) (in English) to check that you have the correct cartridges.
4. If you have the correct cartridges, then pick up the black cartridge. Notice that it has an arrow on the top.
5. Hold the cartridge so the arrow on the top is pointing towards the printer.
6. Tilt the cartridge slightly towards you.
7. Keep the cartridge tilted slightly towards you as you insert the cartridge into the right cradle.
8. Push the cartridge firmly forward into an upright position. You will hear a click when the cartridge is firmly in place.
9. Pick up the color (called tri-color) cartridge. Notice that it has an arrow on the top.
10. Hold the cartridge so the arrow on the top is pointing towards the printer.
11. Tilt the cartridge slightly towards you.
12. Keep the cartridge tilted slightly towards you then insert the cartridge into the left cradle.
13. Push the cartridge firmly forward into an upright position.
14. Close the lid of the printer.
You will hear the sound of the cartridge cradle as it moves to the right side of the printer.
cause --The print cartridge contacts are dirty and the printer does not recognize the print cartridge.
1. Open the top cover of the printer.
2. Remove the print cartridges.
3. Clean the copper-colored contact points on the cartridges with a damp, lint-free cloth. (Distilled water is recommended. Tap water might contain contaminates that could damage the cartridge.)
NOTE: Do not wipe the nozzle end of the cartridge or touch the silver-colored nozzle plate on the bottom of the cartridge.
4. Turn off the printer.
5. Unplug the power cord from the printer.
6. Clean the carriage contacts on the back wall of the ink cartridge carriage with a damp, lint-free cloth.
7. Use a dry, lint-free cloth to remove the moisture from the contacts. If the carriage contacts show noticeable damage, have your printer serviced.
8. Plug in the power cord.
9. Try printing again.