Question about Microsoft Turtle Beach X4 Dolby Digital Wireless Headphones for Xbox, Xbox 360

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Why cant i talk on my turtlebeach x4. My mic shows up but when i talk i cant even hear myself. The mic just randomly works but only for like 2 seconds. Oh by the way it was working fine the day before. Plz help.

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  • weirdguy May 27, 2010

    oh and something i forgot to put the speakers and the headset is working fine it's just the mic that's not working

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  • 58 Answers

Did you try new batteries? When there's low power, the mic will cut out. You should keep fresh ones in there to be sure.

Posted on Jun 02, 2010

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Try using the X1 headset and mic with your PC (sound card). Green plug goes to green jack, Pink plug goes to pink jack. Can you hear your voice thru the X1 mic on your PC? If yes, then the mic works but the chat-controller cable is probably broken and should be replaced. If no, then the mic may be broken and you should contact Turtle Beach's tech support for help -- support@turtlebeach.com.

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If your X3's microphone is working, you should be able to hear yourself in the headset when you talk into it. Plug the chat-controller cable in both the headset and the controller, then talk into the X31 mic. Can you hear yourself in the headset? If yes, then the microphone is OK but you probably need a new chat-controller cable. If not, then the microphone may be broken and you should contact Turtle Beach tech support at support@turtlebeach.com.

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Check the X1 mic on a laptop or PC to make sure it's working. If not, then the mic needs to be fixed. If it's ok on the PC, then you might need a new talkback cable which you can buy at this link:

http://www.turtlebeach.com/products/efx1/replacementparts.aspx

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Can you try using the X1 mic on your PC? Green plug to green jack, pink plug to pink jack, USB plug to USB port. Talk into the X1 mic. Can you hear your voice? If yes, then you probably have a bad chat-controller cable. If no, then your X1 mic may not be working. If that's the problem, you should contact Turtle Beach tech support for help. support@turtlebeach.com.

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You probably kinked your controller cable. That will cause the mic to malfunction. You should purchase a new controller cable on TurtleBeach's website. They are only $4.95.http://www.turtlebeach.com/products/efx1a/replacementparts.aspx
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Can you try using the X1 mic on your PC? Green plug to green jack, pink plug to pink jack, USB plug to USB port. Talk into the X1 mic. Can you hear your voice? If yes, then you probably have a bad chat-controller cable. If no, then your X1 mic may not be working. If that's the problem, you should contact Turtle Beach tech support for help. support@turtlebeach.com.

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Do you have an X1? If so, you should be able to use it with a PC. Try talking into the mic with your X1 connected to the PC. Does it echo there too? If not (and it shouldn't) then you probably only need to replace the chat-controller cable with a new one. Those are available for sale on the Turtle Beach website (www.turtlebeach.com). Turtle Beach tech support is support@turtlebeach.com.

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