Question about GE Profile 23.1 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - High-Gloss White

3 Answers

Fridge and freezer not cooling right

Fridge is up to highest cold setting and is still not keeping milk and other items cold. Freezer, same thing. Ice cream is soft, etc. However, ice is being made and is staying frozen. Help! Our food is spoiling as I write this. Thanks so much!

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  • GE Master
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Due to the ice still being made , this indicates yout freezer fan is working . The ice maker has to be 5 degrees to work , which also indicates the refrig IS NOT low on refrigerant . May not be pulling enough cold air forcefully enough to send into the refrig section which indicates a defrost problem . The warmer freezer food also indicates that not enough cold air , is dropping to freeze the food except in the lower portion of the freezer .
Pull the refrig out and remove the 8 " x 10 " panel . Behind this panel , is the main control board . Unplug the refrig . Remove the BLUE plug from the board , with 3 larger wires going to it . Looking at the blue plug , the sequence will be wire1,wire2,space,wire3 . Get a short piece of insulated wire , and strip about 1/4 inch from each end . Insert 1 end into wire2 , and the other into wire3 . Plug the refrig back in . After about 3 min , look in the freezer , at the bottom , behind the crisper , look for a red glow . If no red glow , unplug the refrig , and reassemble the plug and cover . This no glow , indicates a shorted defrost heater . It is also advisable to replace the defrost thermostat ( pt. number WR50X10068 ) when replacing the heater . To access these parts , you will have to remove the inside rear wall of the freezer . The heater , is at the bottom of the coils , held on with 2 screws , and the thermostat , is the 1 " cylinder , with a blue and pink wire going to it , clipped on the top left of the coils .
If you do get a red glow , then the # 4 thermistor is bad . This tells the main control board , the temp of the coils , if they need defrosted , when they are thru defrosting . This thermistor is the 1 " long , torpedo looking piece , clipped on the top left of the coils , with 2 white wires going to it . Part number WR55X10025 . It would be advisable to also replace the # 5 thermistor , located at the bottom of the freezer , slightly in front of the drain , also with 2 white wires going to it , slid into a housing . This thermistor , is the freezer thermistor , which tells the control board , the freezer temp , when to cycle off , associated with the fan speed also .

Posted on May 28, 2010

  • Mike Smith
    Mike Smith May 28, 2010

    If your refrig is older than 10 years , you will not have a control board . Yours will have a defrost timer , heaters and bimetal . Without the complete model number , can only give you slight direction to do the repair yourself .

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  • Expert
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The cooling solution may be low and need to be topped up, a temperature sensor may be bad, assuming you are using the unit according to manufacturer's directions. If under warranty get it checked.

Posted on May 27, 2010

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  • GE Master
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Defrost unit properly for 12 hours and you should see a difference. If not right after that it becomes more serious.

Posted on May 27, 2010

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