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Laptop wont recognise dvd drive

I have a fault code 41 cannot find hardware device, i see fixes listed by going into the registry but im not confident of changing anything there, is there a free download to fix this?

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  • yoho1103 Apr 08, 2008

    thanx for your reply, have already done these but still did not work,I found a link on another site

    http://aumha.org/win5/a/xpcd.php#problem...

    this seems to have worked, but not sure whether this has changed anything else. I did a full scan after downloading this fix and norton then told me I needed to download a driver installer from gear software, why would I need this?

  • yoho1103 Apr 09, 2008

    everything working fine now, amazed that someone out there actually took time out to answer my problem, this site is great will tell my mates about it. thanks

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Here is the explanation and solution for the error code 41:

Code 41
Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41) Recommended resolution

A driver was loaded but Windows cannot find the device. This error occurs when Windows does not detect a non-Plug and Play device.

If the device was removed, uninstall the driver, install the device, and then click Scan for hardware changes to reinstall the driver. If the hardware was not removed, obtain a new or updated driver for the device.

If the device is a non-Plug and Play device, a newer version of the driver might be needed. To install non-Plug and Play devices, use the Add Hardware wizard. Click Performance and Maintenance on Control Panel, click System, and on the Hardware tab, click Add Hardware Wizard.

On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.

Good luck.

Posted on Apr 08, 2008

  • Les Clayton Apr 09, 2008

    When you say Norton I assume you men Norton Utilities? It is a good program which I have faith in and have used for many years. If it says you need to download the installer I would do this.



    It is possible that you need the installer to load the drivers for the DVD drive (though these are usually simple ATAPI devices and generally (not always) the Window drivers will suit the device. Note: I have an LG DVD in my computer which neeeded to install LG drivers from a disk to get it to run.



    I presume by "gear software" that you mean the DVD's manufacturer's software?. If not, then like yourself. I do not know why you should need to download the Installer.



    Do a Restore Point before installing the Installer just in case something is wrong here.



    After you have installed the Installer and run the driver install again, let me know if it works.



    Good luck.

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My window 7 is wont boot



Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver You might have to physically unplug the leads for this cd/dvd computer then plug them back in restart your this should activate the found new hardware wizard. If this does not fix the problem it might be a registry problem "you only need to do the following" if you cant see your disk drive in windows explorer Close all open programs Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Class {4D36E965-E325-11CE-BFC1-08002BE10318} This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column. Upper Filters Lower Filters Upper Filters.bak Lower Filters.bak If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer
Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. if this fails to fix the problem

It could be a problem with the lens you could use a liquid type lens cleaner place 2-3 drops on top of a cd/dvd then run it http://www.nextag.com/dvd-lens-cleaner/shop-html

Feb 27, 2013 | PC Laptops

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How do I fix a code 39 fault on my dvd drive?


This problem is usually tied in with the registry. You may need a registry cleaner (many free ones, do a search). System Restore can sometimes help.

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My pc does not recognizing optical drive


Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver You might have to physically unplug the leads for this cd/dvd computer then plug them back in restart your this should activate the found new hardware wizard. If this does not fix the problem it might be a registry problem "you only need to do the following" if you cant see your disk drive in windows explorer Close all open programs Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Class {4D36E965-E325-11CE-BFC1-08002BE10318} This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column. Upper Filters Lower Filters Upper Filters.bak Lower Filters.bak If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer
Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. Hope this helps.

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Cd drive not showing in my computer on extensa 4220


Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver

you might have to physically unplug the leads for this cd/dvd restart your computer then plug them back this should activate the found new hardware wizard

if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer


Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.


hope this helps

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My DVD rom drive is not working I cannot "see" it on the system I have this error message "windowns cannot load the device driver for this hardware. the driver can be corrupted or m missing error code 29...


Check in device manager. To do this. 1st right click my computer, 2nd Click properties, 3rd click hardware, 4th click Device manager, 5th check that the computer is seeing the DVD/CD-ROM drives by double clicking the DVD/CD-ROM drives words or click the + symbol next to DVD/CD-ROM drives, the drop down menu will list your device if it’s there. If a device is listed double click the device. If it says it’s working properly click driver in the top bar and uninstall, then re-boot, the system will re-load the driver on re-booting. If the driver was corrupt it will re-install it correctly.
If the system cannot find the driver on re-booting it's missing from the systems file, go to the Support Fujitsu site and download and install the driver. Its free all you have to do is put the laptop details in the appropriate boxes and all the drivers for that laptop will be listed.
From your description of the error message it’s no doubt a corrupt or missing driver.
Hope this helps.

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1 Answer

Dvd will not play on laptop laptop is new with out any problems.


First try the following steps:

  1. Click Start , and enter device manager into the Start Search field.
  2. Click the plus sign (+ ) next to DVD/CD-ROM Drives category.
  3. If a name for a CD/DVD drive does not appear or is listed with errors, close Device Manager.
    If the CD or DVD drive is listed, continue using these steps to troubleshoot.
  4. Click the plus sign (+ ) next to DVD/CD-ROM Drives (or similar) category.
  5. Right-click the drive name and select Uninstall .
  6. Click Yes or OK to remove the CD or DVD listing. Do not restart the computer.
  7. Click on Action and then click on Scan for Hardware Changes.
  8. When Windows opens, wait until the Found new hardware wizard fully configures the drive.
  9. When done, use the CD or DVD drive again to see if it can read discs. If it works, you are done. If it does not, go to the next step.

  10. ************************************************************************
    If the CD/DVD Drives gives the error
    Clear the registry filters for Device Manager error codes 10 , 19 , 31 , 32 , 39 or 41 Click the following Microsoft Fix it Solution to clean the registry filters automatically: Microsoft Fit It
  11. Unplug all non-essential external plug and play devices, especially cameras.
  12. Click Start , and type "regedit " into the Start Search field. The registry editor window appears.
  13. Select Computer in the main window.
  14. Click File , Export , type a filename that is easy for you to remember, and click Save . A copy of the registry has saved for back-up purposes to the Documents folder. If problems occur after using these steps, browse to the file and double-click it to restore the registry.
  15. Click the plus sign (+ ) next to the following items in the list:
    • HKEY_LOCAL_MACHINE
    • SYSTEM
    • CurrentControlSet
    • Control
    • Class
  16. Select 4D36E965-E325-11CE-BFC1-08002BE10318 . Make sure you have selected this exact key name.
  17. Select the LowerFilters value and press the Delete key. Confirm the deletion by clicking Yes .
  18. If an UpperFilters value is also listed, select UpperFilters in the right window and press the Delete key. Confirm the deletion by clicking Yes .
  19. Delete all other UpperFilter and LowerFilter values within the 4D36E965-E325-11CE-BFC1-08002BE10318 key if they exist.
  20. Close the registry editor and restart the computer. The disc drive should now be recognized by Windows.

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2 Answers

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) Laptop Levono y530, device dvd rw optiarc AD-7580s I tried to uninstall & reinstall it, but...


Give this a whirl:
CD-Rom stops working. After checking device manager you find an exclamation mark on the drive. It doesn't mean the drive is dead. It could be an upperfilter or lowerfilter registry issue that is keeping you from accessing the cd drive.

This fix worked for my client:
http://www.dougknox.com/xp/utils/XP_CD-DVD-Fix.zip

Also, try this fix from microsoft.

CD-ROM access is missing and messages cite error code 31, code 32, code 19, code 39, or code 41.

Try this before replacing the drive and remember that you may have to reinstall some burning software.

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3 Answers

MY DVD/CD DRIVER IS NOT READING ANY DISK


Is your DVD/CD Drive appear in My Computer? Can you see it listed? If not, try these:

You may be required to go into the registry to fix this issue, so if you are not too comfortable going into the registry, you might want to get help (but I have written the instructions you can follow)

Check the Device Manager.

Start > Control Panel > Double Click the System icon > Click the Hardware Tab at the top of the box that opens > Click the Device Manager Button.

Click the [+] sign beside the category DVD/CD-ROM Drives

After clicking the [+] sign and the DVD/CD-ROMS Devices category opens up, is there a DVD Drive listed? If there is, when you right-click the DVD Drive and choose properties, does it give any error code, like Error code 39 in the grey box that appears when you choose properties?

Normally the DVD drives use the default Windows drivers. Try right clicking the DVD Drive under the DVD/CD-ROM Drives category in Device Manager and choose uninstall. Then reboot the computer and Windows will find the device and re-install drivers automatically.

If you are still getting the error or the Drives do not show up in My Computer ("poste de travail"), it may be an update or some other program that added data to the DVD's driver data in the registry. Try this:

1) Close all open programs

2) Click on Start, Run, and type "regedit" (without the quotations) and press Enter. Back up (File > Export) the registry before you make any changes)

3) Click on the plus signs [+] next to the following folders



  • HKEY_LOCAL_MACHINE
  • SYSTEM
  • CurrentControlSet
  • Control
  • Class
  • Left Click and Highlight: {4D36E965-E325-11CE-BFC1-08002BE10318} **Make sure you choose this exact key**
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand side panel:


  • UpperFilters
  • LowerFilters
  • UpperFilters.bak
  • LowerFilters.bak
5) If any of the above keys shown in step 4 are listed on the right hand side, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor


7) Reboot your computer


8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.


This should fix the problem, let me know if it worked for you

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1 Answer

Help cd drive not working


The error code 10 in the Device Manager indicates that the drivers of the DVD Drive are corrupted and needs to be repaired.

It may not show any effect if you simply uninstall the DVD Drive from the Device Manager and restart the computer.

You need to do some modifications in the Registry so that the Drivers of the DVD Drive will be completely removed and reinstalled once you restart the machine.

If the Operating System in the Notebook is Vista, you need to try the steps listed in the link below :

http://support.microsoft.com/kb/929461/en-us


If the Operating System in the Notebook is XP, you need to try the steps listed in the link below :

http://support.microsoft.com/kb/314060

You may not find both the Upper and Lower filters...you may find either the Upper or Lower filter or both where you need to delete them according to the instructions and restart the computer to get the issue fixed.

Hope this helps...

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5 Answers

Dvd drive wont work


That error and a number of other error codes can be reported for a DVD or CD writer if something has damaged one of the filter drivers, which are called Upper Filter and Lower Filter drivers in the Windows Registry. They can be installed by CD-writing software such as Roxio Easy CD, or by DVD players such as PowerDVD, or by programs such as Musicmatch Jukebox.
Microsoft describes the problem in MS Knowledge Base article 314060 - CD-ROM access is missing and messages cite error Code 31, Code 32, Code 19, or Code 39 after you remove Roxio Easy CD Creator in Windows XP at http://support.microsoft.com/?id=314060.
The article applies to Windows XP Home Edition and Windows XP Professional It implies that the problem is caused only by Roxio software, but the error can occur with any type of CD-writing or DVD software. Error messages that may occur when you try to access your CD or DVD drive include:
1. - Windows cannot start this hardware device because its configuration information (in the Registry) is incomplete or damaged. (Code 19)
2. - This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
3. - A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)
4. - Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
5. - Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
However, there are other causes for these and similar messages. The solution provided below applies mainly to CD or DVD drives. For other explanations, read this MS Knowledge Base article - http://support.microsoft.com/?id=310123.
Uninstalling and then reinstalling CD-writing and DVD software may cure the problem, but in other cases, such as yours, the Windows Registry has to be edited in order to fix it. Making erroneous changes to the Registry can render a computer unbootable, so before you edit it, use Windows XP's System Restore to create a restore point that will allow you to restore it in Safe Mode, or export the keys from the Registry editor by using its File => Export feature. For more information, enter the word Registry in the Search box of Start => Help and Support.
Enter regedit in the Start => Run box to run the Registry Editor and click on the + signs to expand and highlight the following keys:
H_KEY _LOCALMACHINE => SYSTEM => CurrentControlSet => Control => Class => {4D36E965E325-11CE-BFC1-08002BE 1 0318}
There should be many keys called {4D36E965E325-11CE-BFC1-08002BE 1 0318}
If you want to export a copy of the values, select File => Export and enter a suitable filename, which will be saved as a .reg file that can be restored just by clicking on it. When you select a particular key, in the right window, for some of them, you should see keys called UpperFilters and LowerFilters. Select each such entry in turn, right-click with the mouse on it, and click Delete. After closing the Registry Editor, you should be able to use the CD/DVD drive again. However, you may have to reinstall software that accesses the drive, such as CD writers and DVD players.

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