Question about Sony BRAVIA KDL-40V2500 40 in. LCD HDTV

1 Answer

My earlier response from Chu3505 is suggesting that I need to fix the problem of my Bravia screen problem myself - the screen when turns on has a dark cloud appearing on the right side of the screen and takes some time (longer as time goes by to clear) sothat the TV can be viewed normally. Chu3505 is suggesting that I get this fixed myself rather than under the guarantee??? Please explain?

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  • susan lewin May 27, 2010

    Both responses were helpful thank you. I am amazed that Sony only has a one year guarantee on such an expensive item. I will contact sony and appeal to their good will as my guess would be it could be quite an expensive repair. Thank you again for both your advice and have a good day also.

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Hi,

I am sorry to Hear Regarding the Problem.

I Apologize for the Solution that was given to you. If the TV is Under Guarantee, it is advisable to Call Sony. Trying to Fix it yourself would Void the Guarantee.

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on May 27, 2010

  • taran_2005
    taran_2005 May 27, 2010

    Oops!!

    Now, i read his Solution.Let me try to Explain you. Sony Offers Only 1 Year warranty on these Sets. As it is over 1 year ( Might be a day ), as per the Contract they are not legally bounded.

    The only thing, you could try ( If you do not want to Fix it yourself ), Call up Sony and Complain the same. It would be on their discretion whether they could Offer any assistance at a Discounted Price as a goodwill gesture.

    The Other Expert gave you some insights what could be wrong. However, there is nothing he could do as we are not working for Sony.

    I Apologize that this is not the solution you expect.

    Let me know,if needed further assistance.

    Hope i helped you.

    Thanks for using ' Fixya ' and have a nice
    day!!



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