Question about IO Magic Corporation DVD±RW Dual Layer Burner

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I/O Magic External DVD Burner not working?

I bought an I/O Magic External DVD Burner to copy DVD's and to consolidate family DVD's of Marin onto one DVD. My computer is a 2005 Dell Deminsion 3000. It's Windows based, operating Windows XP. It has a CD Playe/ Burner and read only DVD drive; however it didn't have the capability to copy DVD's. Now I want that capability and called Dell who sold me this product from one of their trusted vendors, I/O Magic Company.

So I get the thing about five months a go. I try it out. It doesn't work. I call the manufacturerer and run through troubleshooting where they determine I have a defective drive. They ask me to box it up and they will at no cost replace it. I think good right.

I get in the mail about three weeks ago and barely now am installing it and low and behold - SAME PROBLEM. My PC isn't recognizing it. I hear the 'bing' and see on my screen it has detected it, but when I pull up 'My Computer' you don't see it?

The DVD driver came with no CD for installing new drivers and it appears to be a simple plug and play? Are there drivers out there somewhere I need to download? I/O Magic isn't telling me anything?

Help? Problems? I'm getting frustrated with I/O Magic company.

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  • chrisruckman Jun 01, 2010

    You bet! You were right on the money. Plugged in a new USB 2.0 NIC card in the back, plugged in the external DVD Burner and that fixed it. Now I just have to get the right software. Thanks for the help!

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"2005 Dell Dimension 3000" (sic) Your PC has not got the correct USB Port version, you only have a USB 1.1, NOW your device ONLY uses USB 2. It's that simple. No matter what, anyone says, or whatever you do, apart from getting a USB 2 USB plug in card, you can not make it work. You simply cannot transfer the data over a USDB 1.1, link fast enough to work correctly, so it won't function.

Posted on May 27, 2010

  • chrisruckman May 28, 2010

    I will pick up a USB 2.0 tomorrow and see if that works? Please stay with me till I can confirm this is the fix.



    Thanks - Chris

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