Question about Muratec Office Equipment & Supplies
There are two possible solutions. Is the machine sitting on top of metal? The machine will send black pages when there is static charge. You can put a rubber mat under the machine or use a static guard. The second solution is to put the machine in maintenance and reset the scanner. Unplug the machine, put your finger on the menu key first and then re-plug the line while holding the menu key, in about 30 seconds all the lights will flash and the display will say maintenance. Release the menu Key and press 55 and this will reset the scanner; if scanner error comes up the machine will need to be serviced. Press stop and then 99 this will exit you out of maintenance. If the machine does not have an error try making a copy of blank sheet of paper and see if there is any improvement. As a routine clean the scanner glass with soft lint free cloth and isopropyl alcohol also.
Posted on Oct 05, 2007
It sounds like the CIS (scanner) has failed in both machines. Its no generally not a common problem. I would change one every six months if I was lucky.
It may point to something in your environment. I have have seen rust build up on the contacts of the scanner cause this problem. So if you have high moisture or are close to the ocean this maybe a problem.
Posted on Feb 14, 2008
Yes that worked!! I unplugged it, and kept the red stop button push in while plugging back in and it cleared it out! THANK YOU!
Posted on Aug 06, 2008
Ignoring the Toner Empty Message
When the toner cartridge is empty, the machine shows a “Toner Empty”
message and stops printing.
You can set the machine to ignore the message when it displays and to
continue printing the pages.
1 Press Menu until “Machine Setup” appears on the display.
2 Press the scroll button ( or ) until “Ignore Toner” appears on the
bottom line and press Enter.
3 Press the Scroll button ( or ) to select “On” or “Off.”
Select “On” to ignore the Toner Empty message.
Select “Off” to stop printing when the message appears. This is the
4 Press Enter to save the selection.
Posted on Oct 20, 2009
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