Question about Samsung RS2630SH Side by Side Refrigerator

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The freezer has been melting ice-cream

The freezer on the digital panel is set at -18 and the fridge at -4. The problem started when I pressed the power freeze to freeze some cool box ice blocks before going on holiday. On return from hoilday the ice-cream in the freezer had turned to liquid, and in the fridge ,butter had turned to liquid. Since returning from holiday and replacing ice cream etc, these do not stay frozen but turn to liquid. Frozen peas are soft,bread does not freeze. What is the reason ?
Do you know of a local engineer who will come to test the fridge freezer. The model is a Samsung RS Side by Side. I live in the East Riding of Yorkshire.

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The first thing to do is, give it a FULL DEFROST, the old fashioned way. set it for defrost or unplug it and melt all of the ice out of the air tunnels below and behind the freezer. In the refrigerator section, you will find a hole that you can stick your finger into, normally in the wall next to the freezer. This has the defrost timer in it. Give it a full turn CLOCKWISE to make sure the contacts aren't stuck. When you are sure all the ice is melted and the water has been dried up, power it back up. It will run properly if nothing actually went bad. The next step, if it doesn't work right, is to replace the thermostat.

Posted on May 27, 2010

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