Question about Whirlpool 25.6 cu. ft. Side-by-Side Refrigerator with In-Door-Ice Dispensing System

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My ice maker is not working when water goes in to fill it up..its going all over freezer on to the floor

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  • 77 Answers

There is a tube in the back of the freezer where the water comes in and then filters down into the ice maker. This is a simple task. What we need to do is check this tube and surrounding area.

Is there a tube in the back for the water to flow into the ice maker? If not the water will most definitely spew and run everywhere.

If there is a tube, does it have a hole? Does it have ice in it? If so we need to free the tube of the obstruction or replace the tube.

If the water is coming down the tube into the ice maker, how is it escaping the ice maker? The tube rests in a cup that the water drains downwards slowly filling up the ice tray. We need to inspect this area for anything that may leak water.

These scenarios should cover the basics plus extra. If you need further help let me know, but this should get the problem figured out :) good luck!

Posted on May 30, 2010

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Posted on Jan 02, 2017

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fridgetech
  • 473 Answers

SOURCE: Ice maker not filling & making ice cubes

First give me the entire model # on the sticker from the inside of the fridge and I can definitely help you with this.  Let's solve it before you rate it.

Posted on Oct 18, 2007

  • 1073 Answers

SOURCE: Frigidaire, ice on floor of freexer

check to see if the defrost drain is not frozrn over or stopped up
this is the only way that water can get into the freezer
frost could and melt but dont think that i would check the drain at the bottom of the rear freezer panel if you see ice it is stopped up for sure
if all is clear there go to the ice maker, have had some that are overfilling and runnig over the ice maker into the bottom of the freezer

Posted on Jun 24, 2008

  • 31 Answers

SOURCE: maytag ice2o won't make ice

theharrisont,  You state that...." ice maker stopped working after it flooded our kitchen floor."  The water works because the water fountain dispenser uses a separate part of the Water Valve. The ice maker portion of the water valve is defected and the entire Water Valve Assembly will have to be replaced.  Your problem is the dual Water Valve Assembly which is located on the rear bottom area of the refrigerator (follow the water inlet line from the wall to the refrigerator...the water inlet line connects to the Water Valve Assembly).  The significant info which you provided was that the ice maker flooded the kitchen which indicates the Water Valve Assembly is defected. Failure to replace the Water Valve Assembly will result in the same problem of flooding at some later date.  Replacing the dual Water Valve Assembly is just one step of several steps necessary to correct the problem.  You will also have to temporarily remove the ice maker from the freezer (usually a couple of screws hold it to the wall and a quick disconnect electrical plug) and put it in the sink and run warm water over to remove any ice.  Before you reinstall the ice maker you must check the Water Fill Tube that dumps the water into the ice maker.  Because you said that the ice maker flooded the kitchen, then the Water Fill Tube is probably filled solid with ice which must be removed.  A hair dryer is a quick way to achieve this.  Blow hot air directly into the end of the Water Fill Tube which dumps the water into the ice maker.  Note:  Use a long screw driver to insert into the Water Fill Tube to break loose any ice and continue to use the hair dryer to help to remove any ice. This should correct your problem    

Posted on Feb 07, 2009

Sea Breeze
  • 4654 Answers

SOURCE: Ice maker quit after my husband over filled the

Yes, If you will try a couple things. Fill ice maker with water and let freeze. Tell me if it will drop the ice when frozen, Let me know that and your model number. I am doing this to decide which one is the problem. The ice maker or the water control valve. Sea Breeze

Posted on Nov 20, 2009

Testimonial: "His information and suggestions to diagnose first is excellent. I really appreciate the skillfulness of his suggestions."

  • 1 Answer

SOURCE: Frigidaire Ice Maker not working

I have a Frigidaire side by side refrigerator freezer MRS20WRGW0. I had the thermostat-defrost replaced yesterday. Now the ice maker isn't working, doesn't have water in the "tray" part that makes ice, but does still dispense water through the door. What could be causing this problem?

Posted on Mar 28, 2011

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If you are sure that it's coming from the ice maker I believe that you possibly have a leaking water control valve on the side for the ice maker on the rear of refrigerator near floor there is a dual water valve control. Many times when this happens the water will freeze in the fill tube that fills the ice maker in the rear of freezer. You can defrost the frozen water in the fill tube with a hair dryer but that will not stop the problem from coming back. When that happens water tends to at times go everywhere but the ice maker. You can test the water control valve several ways. By unplugging the side to the ice maker and if water continues to flow slowly to the ice maker then the dual water control valve will need replaced, Sea Breeze

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I wonder if you just notice the noise now because the leak has you more aware? First things first. Lift up the arm on the ice maker (a few hours prior to attempting service) to stop it's operation. You need to roll the unit forward to give you access to the back. You'll see a plastic tube that runs from the bottom compartment (water valve) to the ice maker fill tube. Lower the arm of the ice maker and observe the plastic tube for the location of the leak. The most likely spot would be at the top. A hose clamp can be put on the fill tube after making sure the plastic supply tube is completely inserted into the fill tube. The fill tube is the piece that goes through the rear bulkhead and delivers the water to the icemaker. It may be neccessary to remove the icemaker to thaw out the fill tube using a hair dryer.

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theharrisont,  You state that...." ice maker stopped working after it flooded our kitchen floor."  The water works because the water fountain dispenser uses a separate part of the Water Valve. The ice maker portion of the water valve is defected and the entire Water Valve Assembly will have to be replaced.  Your problem is the dual Water Valve Assembly which is located on the rear bottom area of the refrigerator (follow the water inlet line from the wall to the refrigerator...the water inlet line connects to the Water Valve Assembly).  The significant info which you provided was that the ice maker flooded the kitchen which indicates the Water Valve Assembly is defected. Failure to replace the Water Valve Assembly will result in the same problem of flooding at some later date.  Replacing the dual Water Valve Assembly is just one step of several steps necessary to correct the problem.  You will also have to temporarily remove the ice maker from the freezer (usually a couple of screws hold it to the wall and a quick disconnect electrical plug) and put it in the sink and run warm water over to remove any ice.  Before you reinstall the ice maker you must check the Water Fill Tube that dumps the water into the ice maker.  Because you said that the ice maker flooded the kitchen, then the Water Fill Tube is probably filled solid with ice which must be removed.  A hair dryer is a quick way to achieve this.  Blow hot air directly into the end of the Water Fill Tube which dumps the water into the ice maker.  Note:  Use a long screw driver to insert into the Water Fill Tube to break loose any ice and continue to use the hair dryer to help to remove any ice. This should correct your problem    

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Frigidaire, ice on floor of freexer


check to see if the defrost drain is not frozrn over or stopped up
this is the only way that water can get into the freezer
frost could and melt but dont think that i would check the drain at the bottom of the rear freezer panel if you see ice it is stopped up for sure
if all is clear there go to the ice maker, have had some that are overfilling and runnig over the ice maker into the bottom of the freezer

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