Question about Fisher and Paykel Fisher Paykel Intuitive Eco Washer IWL15

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Washing not getting clean

Our Fisher & Paykel Top Load Intuitive washer goes through all the cycles fine but the washing is just not getting clean. We have tried changing the water level and the degree of dirtiness settings, the brand of powder and the water temperature but to no avail. Could it be a lime problem and what do I need to do to fix this? How do you clean the inner bowl?

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  • luisa_sgro May 27, 2010

    has your machine got a LCD screen? if so have you tried selecting " traditional wash mode " ? when you say the clothes are still dirty, are you getting lint on them? please reply so we can fix this problem.

  • mike_smit429 May 27, 2010

    Yes there is still some lint on the clothes and patches of what looks like partially dissolved soap powder stuck to the clothes. Also some marks, such as general dirt which you would think should come out of the clothes during a wash cycle, doesn't.

  • mike_smit429 May 27, 2010

    Sorry, yes it does have an LCD screen and we have tried the tradional wash cycle

  • mike_smit429 Jul 01, 2010

    Sorry for taking so long to get back to you but I didn't have the time to work on it. I took the bowl out and it was almost totally clogged up with lime. Probably 90% of the holes throgh the stainless bowl were blocked. I had to use a wire buff to get it clean. The hose had a whole lot of crap in it as did the water pump cover. Washing now alot cleaner. Thanks.

    Another question. What can I do to stop the machine from going out of balance all the time on the spin cycle - even when the washing is evenly distributed? It has one smallish spring from the frame to the bowl on the left top corner and that seems to be all that stops it from wobbling. The plastic surrounds on the top and bottom of the stainless bowl have water in them but there does not appear to be any drain holes. Could this be setting up a centrifugal wobble that gets violently worse? If so, can I drill a couple of drain holes in the plastic?

    Also, how do I bring up the number of washes the machine has been through?

    Many thanks for your help.


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Ok, try this before you consider removing the bowl. 1st-- buy 2 pkts of bicarb of soda. 2nd---make sure machine has no clothes in it. 3rd-- empty the 2 pkts of bicarb of soda into the bowl. 4th-- select traditional wash mode , high water level, hot water fill. 5th-- push start. 6th-- let it fill and wash for about 5 to 10 min, then turn the machine off. DO NOT LET THE WASH CYCLE GET TO THE DRAIN OUT STAGE. ok now the machine is full water and bicarb of soda and turned off, LEAVE IT TILL THE NEXT MORNING.-- In the morning select traditional wash mode, high water level, hot fill , then push the start button. let it go thru the complete cycle and all the lint and dirt should be removed from the bowl. by the way once it has started to wash lift the lid and see if the agitator is working. good luck and please reply to tell me how you got on.

Posted on May 27, 2010

Testimonial: "After following the instructions given the washing seems to be a wee bit cleaner. The bicarb of soda did not dissolve the lime or even soften it, but it may have cleaned out the lines and some of the lint. Any further ideas welcomed. Thanks"

  • luisa_sgro May 31, 2010

    ok time to get serious on your machine. these are the steps to remove the bowl----1-- lift lid and you will see to the front left and front right a plastic cover. they are covering the hob screws. remove the covers with a flat screwdriver and undo the 2 screws.---2--- lift hob up gently and lean it on the back wall or get someone to hold it up. do not take it too far back.---3--- pull the center of the agitator out and look down the agitator. you will see a plastic wing nut down the bottom. unscrew it anti clockwise and lift the agitator out.---4---- now grab the inside of the bowl with 2 hands and lift it out of the machine and put it on the ground.---5---- now you can clean the steel bowl and the plastic tank with warm water and a small brush, i use a dust pan brush, ---6--- don't worry about the water getting into the tank because once you have put it back together you can drain it out on a spin cycle.---7--- once everything is clean, put everything back as it was and put it on a spin cycle. that will drain all the dirt and water away ready for your next wash.make sure the machine is unplugged from the power point before you do this. good luck and please reply to let me know how you got on.

  • luisa_sgro Jul 02, 2010

    Hi welcome back.I am glad you managed to clean your machine.Now on your 1st question.That small spring must be fitted to the bowl as it prevents the bowl from hitting the out of balance lever.The reason that the machine is going out of balance is your suspension rods are worn.Now try this on your machine.You will notice at the bottom of the suspension rods there is a spring inside a tube with a seal of rubber at the end of the tube.Take the weight of each rod and expose the spring and rubber seal.Now get some bearing grease and put some around the rubber seal,be generous with the grease.Do it to all 4 rods.This will make the suspension rods react slower to the wobble of the bowl.Also lower the front feet and raise the back feet to make the bowl lean towards the front of the machine away from the out of balance lever.Try about three quarters of an inch.Do not drill any holes in the top balance ring as it will make the wobble much worse.If you do all this and it stills go out of balance then you might have to replace the rods.On your last question I can find out if your model of machine has keep a log of the amount of washes it has completed and if it can be accessed.Hope this helps and looking forward to your reply on how you got on.


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