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We have a new Rheem heater/air conditioner...we turned on the AC last night and just noticed today that a lot of water is leaking from some pipe that the installers left cut - which is directly on top of the furnace...is this going to cause any problems? water is very close to the wiring of the furnace and it's a lot of water! we called the installer and says he will try to come out tomorrow...but shouldn't we have someone look at it today? who can i call??

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  • cdpedros May 27, 2010

    drifterK was a great help & quick reply!thank you so much!!!!

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If the water is leaking too close to the electric wires ..you just take a tube of some kind and for te moment just guide the water to drain away from the electric stuff...and by the way ..this is the condense water that results on the difference of the air temperature (humidity) and the cold parts inside the device ..and it is a normal effect ..but that pipe should have been longer and have a container or a bucket at the end to collect the drainage water
So ..untill the installer will be there ..just improvise something with a tape and a pipe ..to avoid the water to get to the electric part and cause a short ..circuit...
the effect is normal and there will be no issues ..

Posted on May 27, 2010

  • 5 more comments 
  • cdpedros May 27, 2010

    Hi there! thanks for your quick reply...

    so my husband is saying that the pipe that they cut - was the drainer from the old furnace that they replaced - the new drainer that they installed - there is no water - it is completely dry!



    my husband just did what you mentioned and put a temporary pipe from the old drainer - and we are axiously waiting for this guy to come in tomorrow.

    Honestly - what a mess!

  • Catalin Turcu
    Catalin Turcu May 27, 2010

    if teh new one has no water in the draining ...than it is probably a mistake ...instead of inserting to the new pire ..they put the old one to the unit ..and it is draining from it ...probably a mistake ..and all that will have to do is to change them ...cause if it is in function ..there is no way to end up dry ...cause the condense is forming no matter what ..

  • cdpedros May 27, 2010

    So all in all do you feel we have a serious concern on our hands? is there a fire hazard? that is the only worry i have in my mind!



    my husband is upset with the installers lack of response, my only concern is that this won't cause a fire.

  • Catalin Turcu
    Catalin Turcu May 27, 2010

    there is no fire issue ..but if the water gets into the electric wires that are not isolated..( I mean at the plugs or other join point ) it may cause a power black out ..
    anyway ..if it is a little handy ..he should take a look and see if I'm right and they mounted the pipe but connect the old one ..by mistake ...and if the pipe have a simple screw-able join ..just screw it in place well and that will fix the issue without any need for installers..


  • cdpedros May 27, 2010

    unfortunately it is all connected inside the furnace - we can only see the pipes that come out from the furnace - new one is on bottom of furnace - and the old one is above the furnace - my husband grabbed a broom stick and some duck tape and has the water going down the drain - so we should be fine - he just doesn't know now if there is any leakage inside the machine!



  • Catalin Turcu
    Catalin Turcu May 27, 2010

    there isn't any problem like that ..if there was..there should be water in the both pipes...even if it had a leak inside the new pipe should collect some of the water even if it leak ..so if it is dry ..it is not connected at all..and the drainage remained on the old one ...
    even so ..this water it is the actual inside formed by condense and there is no real danger until tomorrow or when those men will came ...if you collected the water ..it should be fine ..


  • cdpedros May 27, 2010

    This is great help (and helped ease my mind for the night) thank you VERY much for your help!!



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