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The first thing I'd do would be to do a "hard reset" - hold down the power button until the modem shuts off. Disconnect the Internet signal coming in and all connected devices (ethernet cables). Restart the modem.
Different modems have different specific trouble codes.. if the hard reboot doesn't solve your problem, and *if* you have all necessary user names, passwords, and settings written down, you can also reset the modem to the "factory condition" ... then connect to it with an ethernet cable, enter its GUI (the menu / settings software) and connect that way. Instructions for that would be in your user manual...
You may need to reset your device and you will see a reset button at back of your router so all you need is to keep holding it for 10 seconds then unplug the power jack for like 1 min and then your device shall be reset.But please make sure to backup your all settings first. Best of Luck
if you rent the modem ask for a swap. If you own it ask for a rental roughly 3$ a month. This will give you a way to compare speeds. Have cable company come out and check signal of cable at modem first. The signal should be between +10db to -5db. I wouldn't recomend anything outside that and preffer a +5db range signal. Causes could be damaged line,to many splits to modem etc. You could use a 1000Mhz amp usually 15db's don't use a 900Mhz radio shack or any thing under 1000Mhz for data (internet). 900Mhz is ok for video but I have no desire to own one. Yes modems do **** out in first use or after 5-10 years. Try to use power conditioners or at least a surge protector for anything with a circuit board. Good luck.
Netgear generally functions well. You may simply need to adjust the location of the router. Check the signal strength when you do have a signal. You may be losing a signal intermittently because the signal is weak. If your signal is "good" or better and the signal is lost without apparent reason, there could be a malfunction with the router itself. Check the router when the signal is lost and ensure the power light is on and the connection light is on.
If your signal is weak and you lose it intermittently, adjust the location of the router
If your signal is strong and you lose it intermittently, you may be experiencing a connection problem at the source or the power may be cutting out at the modem. The more likely answer is the source signal interruption. It is rare for a power supply to go bad in those.
Check the source connection INTO the router.
You can also reset the router. You'll want to unplug everything. Unplug the power supply from the wall AND from the modem and leave it unplugged for at least 2 minutes. There may also be a very small recessed reset button (the kind that you need to use the end of a paperclip to press). Press and hold that for 10-30 seconds to reset while it's still plugged in.
When you plug everything back in, plug the power in first (to the wall and modem), then connect the source cable. Wait until you have a signal confirmation light, then try to connect with your computer.
Last but not least, the connection problem could be with your computer. Try pluging directly into the source if possible and see how that works. Then try just moving close to the wireless modem and see how the signal strength is and if you lose the signal the same way. If there is a switch on your computer to turn on the wireless feature, make sure it's all the way on. Sometimes these are kind of stuck between 'on' and 'off' and that can cause problems.
Check your DSL Filters on your house phones or anything connected to the phone line EXCEPT the modem. The modem should not have a filter on it. If this doesnt help I would recommend getting your ISP out to test the line because sometimes the resisitors or hardware in the box goes bad or at the DSLAM.
Power to all internal peripherals is cut when the system is shut down. If for some odd reason your modem is holding a charge, you can unseat it from the motherboard and reconnect it before rebooting. If you explain more in detail, I may be able to fix your problem.
You need to access the modem setup screen and see what the signal and signal to noise ratio is. The reason most modems drop the connection is because the signal gets weak. Since you are using cable, any connections to that cable cause it to lose signal. If there are splices, or splitters before that modem, each one can cause a 3 dB or more loss and 3dB in half your signal. When the signal drops past a specific level, the modem cannot use it and cuts the connection.