Question about HP Officejet Pro L7680 All-In-One Printer

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I HAVE A HP OFFICEJET PRO L7680 ALL-IN-ONE

PROBLEM IS:
IF YOU GO TO COPY ,SCAN ,OR FAX OUT THE PAPER IS BLACK!
WHEN TRYING TO DO ANY OF THESE CHORES THE SCANNER BAR TURNS OFF AS IT IS PASSING UNDER THE PIECE BEING WORKED ON.
OTHER THEN THAT THE PRINTER PRINTS FINE IN COLOR AND IN BLACK/WHITE AND CAN RECEIVE FFAXES FINE.
THE QUESTION IS ...IS THERE A COLD RESET THAT I CAN PERFORM ON THE PRINTER OR JUST WHAT THE HECK IS GOING ON??

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  • 21 Answers

Sounds to me like the scanner is faulty, return it under warranty and demand a replacement.

Posted on May 12, 2008

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