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We have a Canon Image class D661 copier that has a paper jam on the exit roller that can not be reached from the inside or the outside. How do you get it out?

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You can buy the service manual from several sites online which should have removal and repair instructions (part #HY8-19AW-010) but looks like this costs about $100.

Can you see any way to remove covers to get to the jam? Maybe screws or tabs? If you have long tweezers, needle-nose pliers, or a skinny flathead screwdriver you may be able to get in there and work the paper closer to the exit to get it out.

Also, sometimes if you turn the copier off and then on again it will run the rollers as a startup test -- if you can get it to do that, maybe it will feed the paper out itself.

Posted on May 27, 2010

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Paper gets folded and jams as the paper gets pulled into the machine from the paper tray below in my image class MFN

clean the roller's with some rubbing alcohol and the paper should go straight, UNless something got stuck in there, Ripped piece of paper might also be the cause, the older the unit the more it needs the rollers cleaned,

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My Canon Image Class D661 is flashing paper jam but there is no paper jam. Is there a way to reset machine?

Hi Dear

Follow the mention below instruction.
    • 1 First, unplug the power from the printer and all connections (including usb to the PC as well).
    • 2 Next, press and hold the Start button while plugging the power back into the printer.
    • 3 While still holding the Start button, press the Resume button twice (which then allows for Removal of Ink Cartridges(if you are past the limit otherwise leave them in).
    • 4 Now repeat Step 1 and then repeat Step 2 above.
    • 5 Press the Resume button 4 times (note that the light will only blink the first two times of the four times that you press the button)
    • 6 The error should now have cleared so that you can use the printer.

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first of all try to clean trays picked up rollers and also look for a piece op paper or something else in internal paper path

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Paper jammed at exit rollers of Canon D860. Paper

If you remove the plastic covers on that side of the printer, you will see a small screw holding a bar against the rollers. Set the printer on end so you can remove this screw with out dropping it into the printer, and then the rollers will be loose enough that you can get the paper out.

May 12, 2010 | Canon imageCLASS D860 All-In-One Laser...

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Paper Jam but no papaer found Canon Image Class D860

Have you checked that the paper path is clean and free of paper fragments which sometimes get jammed in the sensors? Try blowing them with a compressed air bottle.

Aug 24, 2009 | Canon imageCLASS D860 All-In-One Laser...

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Paper jam

There are several things that can cause a paper jam error, even though there is no paper stuck. The most common is that the paper pickup rollers are worn or dirty, and can't grab paper. Even though there is no paper jammed in the machine, it will show the error message. The solution is to clean the roller with alcohol and a lint-free cloth (don't use paper towels). If the roller is very worn, you will need to replace it.

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