Question about Brother IntelliFax-4100e Fax

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My fax machine keeps jaming on the right side in the paper tray, what causese this

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  • Leroy Elliott
    Leroy Elliott May 27, 2010

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When it jams, does the paper get bent or crinkled? If so, there is probably something lodged in there causing the paper to stop. Could be a paperclip or staple, or maybe another piece of paper.

If there is nothing blocking the paper and it just stops feeding on one side, you may have a tension problem -- springs might be getting old and not pushing rollers together tight enough to feed the paper. If you can take the machine apart, try switching the springs around to see if that makes a difference.

Posted on May 27, 2010

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Open up the top of the machine, as if you were going to change the toner cartridge. Pull out the cartridge carefully to mae sure that there is not a piece of paper jameed underneath. Replace the catridge and close the top of the machine. when you close the top 'door' the machine will make a noise as if it is resetting itself - the 'jam' display may or may not clear at this point. Next, pull out the paper tray. You will need to stoop down to look into the gap where the tray normally sits. If there is a piece of paper jammed at the back this will need to be carefully removed. If you pull it out make sure there a re no fragments left int he machine - you can check this by oepning out the piece of paper removed and see if there are any pieces missing.
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Hope this helps.

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