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The following site offers an agitator repair kit. I have no idea what is in it but you could inquire. The point is, you have to step by step eliminate the possible causes. And to DIY it, you have to locate the instructions about testing each possible cause in turn. Sears offers diagrams and so forth. There may be additional YouTube videos about each possible cause and a procedure. https://www.repairclinic.com/RepairHelp/How-To-Fix-A-Washing-Machine/40-6--/Kenmore-Washer-Won-T-Agitate
See if the top of the adgitator is removable, there is a bolt way down under the liquid fabric softener and top lid. And possibly a top sealed cover as well...
Does it agitate? If it does not then it maybe the coupler that connects the motor to the transmission. If you hear a clicking sound. This may be your problem.
Does the bottom of your agitator work correctly? We had the same problem if you pop the cap off the top of your agitator there is a cam in there with 3 dogs that engage the agitator causing it to spin. If the bottom part is agitating correctly then chances are the dogs in the cam assembly are shot. If the bottom is agitating correctly then it is very possible you have something stuck under the bottom section of the agitator. If this is the case remove the top cover (same as before it's just a lid that pops off) inside you will see a 1/2" square use a 1/2" drive ratchet with a 3" or 6" extension unscrew this piece remove the top section of the agitator then the bottom. Once the bottom is out check to make sure all is clear inside the washer. Reassemble in the reverse order making sure the lower section sits all the way down on the splines for the drive mechanism. If neither one of those solve the problem I would suspect you have an issue in the drive train of the washer.
If you have a whirlpool built machine th problem is probably the agitator dogs. They are located inside the agitator. My guess since you say it doesn't fully agitate. If changing the dogs does bot fix the problem then the coupler is probably bad and that connects the motor to the agitator.
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