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I don't have any first hand experience with this label printer, but if it was me, I'd confirm that the unit has full battery, and that the paper is in the right way. Thermal paper usually only works on one side.
Make sure that there is letter, A4, or legal unused plain white paper in the input tray.
on the display.
Touch Self-Test Report
A self-test report prints.
Figure 1: Self Test Diagnostic Page
In the Print Quality Pattern
section on the test page, look at the color blocks for any lines.
Figure 2: Print Quality Pattern
If there is no color bleeding in the Print Quality Pattern
color blocks, print a document to determine if the issue has been resolved.
If you have completed all of these steps and are still experiencing a problem, continue to Step three.
Step three: Check the paper
Many papers have printing and non-printing sides. Load the paper with the printing side down.
the correct paper type for the project. For everyday documents, plain
paper works well. For documents with dense printing, such as
high-contrast graphics or photographs, use HP Advanced paper for the
these steps do not help, try a different paper. Ink might not bleed as
easily on heavier paper. Paper that does not accept ink well is also
prone to bleeding and smearing. HP designs its inks and papers to work
If you have completed all of these steps and are still experiencing a problem, continue to Step four.
Step four: Check the printer settings
In the software program you are trying to print from, click File
and then click Print
. The Print
Make sure that your printer is selected and then click Preferences
. The printer Preferences window opens.
Click the Printing Shortcuts
The Printing Shortcuts
tab lists most printing needs, but you might need to modify some of the options.
Options on the Printing Shortcuts
General Everyday Printing
Photo Printing-With White Borders
Two-sided (Duplex) Printing
These general printing shortcuts have pre-selected settings.
To change the settings from the ones that are available on the Printing Shortcuts
tab, click the Features
Options on the Features
: If you are unhappy with the quality of your printouts, try increasing
the print quality. To print more quickly, try decreasing the print
: If one of the options matches your paper type exactly, select it rather than Automatic.
: Make sure this matches your paper.
Print in Grayscale
: Print a document in shades of gray.
: Specify how the document is positioned on the page.
: Select the tray that you want to use for printing.
Two sided printing
: Print on both sides of the paper.
: Specify the color space that the printer will use to interpret image data.
Pages per Sheet
: Specify the number of pages of the document to print on each sheet.
If you have completed all of these steps and are still experiencing a problem, continue to Step five.
Step five: Clean the printhead NOTE:
Do not clean the printhead
unnecessarily because this wastes ink and shortens the life of the ink nozzles on the printhead.
Make sure that there is plain white paper in the input tray.
on the display.
Touch Clean Printhead
. The HP All-in-One cleans the printhead and prints a test page.
Step six: Service your productIf you have completed all the steps listed above and are still experiencing a problem, service the product
First thing to check is that the paper guide at the back is set. I've seen so many printers (of all makes) where the guide is not set at all.
Put a stack 20 to 30 sheets in the rear paper tray. Make sure that the stack is snug up against the right hand side of the feed tray (as you look at it from the front).
Then, make sure that paper guide - the little light grey plastic sticky-up bit at the left hand side of the feed tray - is moved up snug to the stack of paper. It should touch the paper but not squeeze it. Now try printing.
That guide is what makes the paper stay straight. If it does not touch the paper then the paper will go out of line.
This applies to all makes of printer and all types of printer.
1. The wrong driver is being used for your printer.
2. The paper thinks it is printing to different sized paper than it actually is.
To solve the first case: Verify that the correct driver is being used. Go to the Control Panel (Start, Settings, Control Panel) and open up the Printers and Faxes component by double-clicking on it. Right-click on your printer and go to Properties. A new window will pop-up. Go to the Advanced tab and verify next to where it says 'Driver' that it lists your model of printer.
To solve the second case: Exactly as you did above, under the Advanced tab, click on the 'Printing Defaults' button. Then click on the Paper/Quality tab on the new window. Under the Paper/Quality tab click on the 'Advanced' button. A new window will pop-up. Where it says Paper/output, expand it (click the plus) to list Paper size. Change Paper size to match the size of the paper you are printing (Letter is the default 8.5" x 11").
it could be the printer settings. Before you actually print something go to File>print:- and then choose properties, click on advanced and ensure that the correct paper and size is set to how you want it.
Chances are that your print driver is set to print in black and white
while the copier side is automatically detecting that your original is
in color. To have the printer print in color: Select file print, select your printer and hit preferences. Select the Paper/Quality tab and switch from Black and White to Color.
Below are the various sizes and types of paper supported by your printer. Make sure you donnot load the tray beyond the maximum limit , otherwise the rollers may not pull the paper correctly
• Letter* • Legal • B5 • A4 • A5 • 3x6 • 4x6 • L • 2L • 5x7 • Hagaki • 10x15 cm • 13x18 cm 25 greeting cards, index cards, postcards, or photo cards • The print side of the cards faces up. • The cards are centered on the paper support, in between the left and right paper guides. • The paper guide rests against the left edge of the cards. • You select Normal or Photo print quality. 25 sheets of photo or glossy paper • The glossy side of the paper faces up. • The paper is centered on the paper support, in between the left and right paper guides. • You select Normal or Photo print quality. • The paper is loaded vertically against the right side of the paper support. 10 iron-on transfers • You follow the loading instructions on the packaging. • The blank side of the transfer faces up. • The transfer is centered on the paper support, in between the left and right paper guides. • You select Normal or Photo print quality. NOTE: For best results, iron-on transfers should be fed one sheet at a time. 50 transparencies • The rough side of the transparencies faces up. • The transparencies are centered on the paper support, in between the left and right paper guides. NOTE: You can load a single transparency into the paper support without removing plain paper. • You select Normal or Photo print quality
Most printers and copiers are made for the standard 20# paper, if using a different paper then most of the time you need to specify what type ie: transparency, labels, lbs etc. so the machine can accommodate itself. ( lowering or increasing the heat in the fusing section, and pressure on the paper.)
for that machine everything is done through the pc. go to File, Print, right click on the printer, go to properties got to device settings, General, printing preferences and paper quality, there is a box there for paper options. try setting it to cardstock.