Question about Maytag Neptune MAH5500B Front Load Washer
Here is a website you can view a bulletin on the error code DC pertaining to your washer
Posted on May 27, 2010
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Posted on Jan 02, 2017
Take a look at this post and see if you or someone you know has some very basic mechanical skills and can do a clutch replacement or roller clutch bearing re-lube. The dc/UC unbalance errors are a very common failure issue with the FAV6800AW/FAV9800AW clutch.
I have put together a step by step process to perform a clutch replacement process, this repair will get your $1000 machine back in service with a $50 dollar clutch replacement. Worse case you can give the repair person some facts and maybe control cost and speed to repair. I believe you will find you will pay $350 - $400 to have it repaired.
If you pay more than $50 dollars for the clutch you are throwing money away. Clothes Washer Clutch - 25001169
You can try this test just to rule out the TDS as the failure point almost all the time dc/UC unballance errors are related to clutch issues with this machine model.
Tub Displacement Sensor Diagnostics check.
It is possible the Tub Displacement Sensor may have failed try this check which is in the Troubleshooting guide stored in your washer console or refer to the SM.
Enter the Service Mode by pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00”
Press the Super Wash key display reads “in”…something like that.
Press Delicates the Display will show “UC” (Unbalance Closed).
Push tub to the back right corner of the machine the display should change to “UO” (Unbalance open). Release tub and the display will show “UC” (Unbalance Closed).
Press Hand Wash.
Pull tub to the front left corner while pushing the tub down the display should change to “UO” (Unbalance open). If you get these results your Tub Displacement sensor should be OK and I believe it’s not the component failure producing dc/UC errors in spin cycle. I would remove the clutch for inspection and re-lube. There is a more technical troubleshooting method to check Tub Displacement Sensor in the Troubleshooting guide and Service manual.
We can turn on the drain pump in Service Mode to pump out excess water, let me know if you need help with that. The link I have in this post will send you to the Service Manual on this site in PDF format. I believe a lot of folks toss this $1K machine where a $50 dollar clutch replacement or an even cheaper Oneway roller clutch bearing clean up (if the bearings are rust free) will get the machine back in service.
Post back if you decide to DIY the fix and need help.
Good luck… Rich
Posted on Jul 22, 2009
"dc" means that the control board is trying to ramp up (that is, send a signal to the motor controller), but has encountered an unbalanced load and so shuts down. Specifically, "dc" means "distribute clothes".
I took this opportunity to upload a Tech and Troubleshooting manual for you. Here is the link for it. Read it carefully. You will be required to perform a "board output" test after placing the machine in "Service Mode".
I gotta tell ya, though. Based on my history with these, I highly suspect that the machine control board has failed. Let me know what you find, OK?
(And don't forget to rate this solution as "FixYA!", deal?
Posted on Apr 11, 2009
If your machine is FAV6800AW or FAV9800AW the dc/UC errors are caused by a clutch malfunction. Your machine is shutting down with those errors so your Tub Displacement Sensor is working as designed.
Fix the Clutch malfunction and you can wash a single sock or a load of blue jeans and you will not take the dc or UC unbalance errors. See this post for the fix.
Post back if you have questions or need help.
Posted on Oct 06, 2009
The Service Manual for reference. Sears Parts Direct for reference.
dC code from the Service Manual = Distribute Clothes: The load is unbalanced, preventing high speed spin. Redistribute clothes.
Your wash tub is banging around during the spin cycle correct?
You can redistribute the wash basket load until the cows come home the issue will only continue to get worse. Maybe start throwing uC error codes to the console display for continuous unbalance error code.
Your FAV6800A or FAV9800A has a Clutch malfunction. It can be corrected if you are handy see this DIY fix Clutch Fix. post.
If you decide to dive in I will help you through the fix………Rich
Posted on Feb 08, 2010
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