Question about NorStar Startalk Flash 2 Phone

3 Answers

Voicemail is not picking up for incoming calls...

I have set up voicemail for a phone in my office. If a call comes in for that person and I transfer the call the phone just rings and rings (the same if I call it internally) however if I feature 986 (sends the call right to voicemail) it goes to the voicemail without an issue.

I have deleted the mailbox and recreated it and its made no difference!

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Sounds like you need to set the call forward no answer to the VM pilot DN for the set with the new mailbox.

Posted on May 27, 2010

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On capabilities,the extn forward no answer should be the VM extn,Also specify number of rings for calls to go to voicemail.

Posted on Aug 19, 2010

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  • Contributor
  • 28 Answers

Hi, Be sure you have set up the receiving mailboxes extention to:-

Forward No Answer or (Set to a No:- Of Rings....)

Or Forward On Busy...

Both are set in Capabilities.

Both need to be Forwarded to the Startalk180 Extension No:-

Posted on Jul 01, 2010

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Posted on Jan 02, 2017

ynotphone
  • 192 Answers

SOURCE: Unanswered calls will not go to voicemail

Ok, do you know how to get into system programming?

If you do:
-> first dial FEATURE 985 this will give you the DN(Extn) for the voicemail
-> get into programming
-> TERMINALS&SETS enter and put in the extn that is giving you issues
-> then under CAPABILITIES look for FWD NO ANSWER and put in the DN of the voicemail you saw with the Feature 985
-> hit next for the number of rings you want it to ring before going to voicemail
-> hit next and you can now RLS to back out of programming.

Voila, that set will now goto voicemail.

Posted on Mar 25, 2009

ynotphone
  • 192 Answers

SOURCE: What is the feature code for forward to Voicemail?

Try FEATURE 9 8 4
this forwards all calls that ring on your phone to your voicemail. To shut it off FEATURE # 9 8 4

Posted on Oct 03, 2009

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Resetting company voicemail


Norstar Common Voicemail Features To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.

To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message

To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
4. Press the OK softkey

To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together

To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred

To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording

To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting



took this from a guide i have, might help you guys out

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