Question about HP Pavilion dv6000z Notebook

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My laptops dvd drive is not responding or working proper;y when I go to device manager and click on the dvd drive it gives me this message: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19) Click 'Check for solutions' to send data about this device to Microsoft and sto see if there is a solution available.... I pressed the check for solutions tab and nothing happened please help or give me a way to fix this registry error. Thanking you in advance purplejaze

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  • Jason r. Hicks May 26, 2010

    thnak you im working on it now did you mean device manager

  • Jason r. Hicks May 26, 2010

    thnak you im working on it now did you mean device manager

  • Jason r. Hicks May 26, 2010

    IOKTAY- I had to try your 2nd suggestion and it worked beautifully! I thank you so much for your help!!!!! this is my second time using this site one for my car and this one AGAIN I TRULLY APREECIATE YOUR HELP!!!!!


    JAY a.k.a purplejaze



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Please do the followings:
- From control panel,... devices find your device ( your dvd drive)
- Click Uninstall, and then click Scan for hardware changes to load a usable driver.
- Restart the computer in Safe Mode, and then select Last Known Good Configuration. This rolls back to the most recent successful registry configuration.

The name and version of your operating system is not mentioned in your message. That's why if you don't know how to get into windows safe mode, to see all the versions of windows please click this link.

If it doesn't solve:

You may try to Remove/Delete the lowerfilter and/or upperfilter (you might have only one of these) entries from this registry area:

For example: If your operating system is Microsoft Windows Vista ,
Please be careful not to delete other entries.

- Go to Start > All Programs > Accessories, and then click Run.
- Type regedit, and then click OK.
In the navigation pane, locate and then click the following registry subkey:
-In the right pane, click lowerfilter.
-On the Edit menu, click Delete.
-When you are prompted to confirm the deletion, click Yes.
(If you can't see lowerfilter registry entry, find upperfilter and delete that as described above.)
-Exit Registry Editor.
-Restart the computer.

Hope this helps.

Waiting your comments.

Posted on May 26, 2010

  • 4 more comments 
  • Jason r. Hicks May 26, 2010

    thank you and my operating system is Vista. if I uninstall i wont lose the sfotware for the drive will I? ill see if those things work

  • Ibrahim OKTAY
    Ibrahim OKTAY May 26, 2010

    Sorry, in the second solution, in Windows Vista to get to get to DOS prompt:

    -Click Start.

    -Type cmd and press enter.

    - Type regedit and then click OK. as described above.

  • Ibrahim OKTAY
    Ibrahim OKTAY May 26, 2010

    We can reinstall the driver from internet.

    But it should recover itself.

  • Ibrahim OKTAY
    Ibrahim OKTAY May 26, 2010


  • Ibrahim OKTAY
    Ibrahim OKTAY May 26, 2010

    If it doesn't work please send me your comments, I will write the other solutions.


  • Ibrahim OKTAY
    Ibrahim OKTAY May 26, 2010

    Dear JAY a.k.a purplejaze,

    You're welcome.

    Thank you very much.

    Welcome to FixYa. We're here to solve your problems.

    Best wishes.

    Ibrahim oktay

    FixYa Premium Expert

    Computer and Software



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