Question about Lexmark X4270 All-In-One InkJet Printer

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Can't send or receive fax Lexmark X5070

When a fax is attempted to be sent to the machine it rings then comes up with a error message of 'failed to connect'.
When attempting to send a fax the number dials then gives an error of 'no answer'. This is the same for all numbers attempting to be dialled.
When a regular phone is plugged into the line there is a dial tone and you can ring and recieve calls fine.

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  • Anonymous Apr 09, 2008

    Please, please help. I need a manual for this machine, I have no clue what or where to plug anything. I'm also having problems with receiving and sending a fax. Like I said a manual would really help. Can anyone help me. Thank you.

    p.s. It's a lexmark X 4270

  • Anonymous Aug 12, 2008

    what button do i hit to send a fax

  • brittanyflow Oct 22, 2008

    I have the exact same problem but my printer is Lexmark X5320 All-In One

  • Anonymous Mar 19, 2014

    I had a separate line and phone number which I discontinued. The phone works fine connected through the fax.

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2 Answers

If you need the manual e mail me at
joepizza2@yahoo.com

Posted on Apr 21, 2008

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1 Answer

I can not receive a fax


Hi there, Fax machines are still in common use today despite the widespread adoption of computers along with their multiple communication tools, including e-mail and social networks. Fax problems can include trouble receiving faxes, dialing issues, faxes not printing and poor print quality. Performing periodic maintenance can help with fax problems. Check any visual indicators for trouble. Many fax machines have a display panel and use it for reporting error messages. Often the messages are in plain text and can be understood without referring to the instruction book. Refer to your fax machine'smag-glass_10x10.gif instruction manual for any numeric error codes.
  • Step 2.Replace the cables. In particular, replace the telephone line cable that runs from the wall to the fax machine. The plugs can become lame, and the wire itself can break inside, providing no visual indication it's broken.
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    Lexmark 7350 all in one


    Before you begin


    To pinpoint the cause of the issue, please record answers to the following questions:

    Can a fax be sent or received?
    Can a fax be sent, but not received?
    Has the fax function ever worked in the past?

    Any error messages may also help to narrow down the cause of the issues.

    Print out the following:

    - a settings list to view the current fax settings
    - a receive log if there are issues receiving faxes
    - a send log if there are issues sending faxes
    - an activity log if faxes cannot be sent or received.
    Initial checks
    If the fax option has worked in the past and does not do so now, check that the same connection is being used and that it still works.
    Check to see if any configuration settings have been changed that could have affected the fax settings.

    Faxes cannot be sent/received:
    If you are using a digital line, you need an analog card, an ISDN adapter, or an ADSL filter in order to send faxes.
    If a PBX is being used, an ISDN Adapter/ADSL filter will not be used as these are supplied within the system. (A PBX is normally used within a company to share a small number of public lines among a large number of private ones to save on cost.) For instructions on configuring the X6100 Series machine with a PBX, see How and When to Use the PBX Option.
    Check the phone line (without the printer):
    Test the line by connecting a phone directly into the phone port.
    Check for a dialing tone.
    If you cannot hear a dialing tone, try another phone cable. Once you can hear a dialing tone, you know that the phone port is live and working.
    Make sure the RJ11 cable is not damaged.
    Check that the printer is accessing the dialing tone correctly:
    Press the Options button on the operator panel five times until ON HOOK DIAL is displayed.
    Press Select. You should hear a dialing tone.
    If you can't hear a dial tone, make sure that the speaker volume is set to High. (Go to Fax, press Options eight times until SPEAKER VOLUME is displayed, then use the plus or minus buttons to change the setting to HIGH. Press Select.)
    If there is still no dial tone, unplug the power cable and the phone lead, then plug them back in and try again.

    Faxes can be sent but not received:
    Connect the Lexmark All-in-One directly to the phone port. IMPORTANT: Do NOT connect any phones to the EXT port.
    Make sure the Fax receive mode is set to answer the fax after 3 rings. (Press the Fax button on the operator panel and then press Options three times until ANSWER FAX WHEN is displayed. Change the settings using the - or + buttons as appropriate.)

    Faxes can be received but not sent:
    Make sure that Country Code is set correctly:
    Press the Fax button on the operator panel and then press Options 15 times until Advanced is displayed.
    Press Select.
    Press Options 13 times and then press the + or - button until the right country is displayed.
    Press Select.

    IMPORTANT! These tests must be carried out with NO EXTENSIONS, i.e. phones or answering machines, connected to the EXT port on the All-In-One.

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    When the last page of your document has been sent successfully, the machine beeps and returns to Standby mode. When something goes wrong while sending your fax, an error message appears on the display. If you receive an error message, press Stop/Clear to clear the message and try to send the document again. You can set your machine to print a confirmation report automatically each time sending a fax is completed. If you get the error message write it down it should always supply an error message if the fax did not go through.

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