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This can be a trick. You can slide a small screw driver between the battery and the clip to release the clip. Sometimes you need a third hand. Tapping the bottom of the belt clip on the edge of a counter while slipping the screwdriver in the sweet spot will sometimes help.
Hi, first you will need to troubleshoot to know exactly what makes it malfunction before you will need to reset the mp3 player.
Pause the Clip before powering off the device and attaching it to the USB adapter. If you turn off the Clip while it is playing a track, it will resume playback when connected to the adapter and prevent it from quickly charging.
Reset the Clip by holding the On/Off switch in the On position for approximately 20 seconds. Release the switch, then attach it to the USB adapter to charge it. This process can help when the Clip does not appear to be working at all.
Reload the Clip's firmware (available on the SanDisk Web site) if your MP3 files play correctly on your computer but do not play correctly on your Clip.
Enter the "Settings" menu on the Clip and select "Format" if you are not able to transfer any files onto the device. Be warned that this process will delete all of the current content on your Clip.
How to Reset a Sansa MP3 Player
With a Sansa MP3 player, you can easily listen to music wherever you are. Like most computer-based devices, Sansa players can sometimes "freeze," which will effectively stop the device from playing any files and from obeying buttons. Luckily, it's a quick and near effort-less challenge to unfreeze it and make it work again.
Reset via command
Push the "Power" switch downward into the "Hold" position.
Press and hold the "Menu" and "Record" buttons at the same time until the device resets.
Push the "Power" switch upward all the way to turn it back on. Reset via switch
Grab a steady hold around the device.
Push the "Power" upward and hold it there until it powers off.
Power the device back on by releasing the power switch and then pushing it upward again.
Force reset via power-cutting
Unscrew the screws on the back of the device (or simply push the lid off if it is a model without screws.)
Take out the batteries from the slot and wait until the screen goes black.
Insert the batteries the same way they were mounted and attached the lid again.
Push the power switch upward to turn on the device.
Tips & Warnings
* A good idea to stop Sansa devices from freezing is to always make sure that the player's firmware version is up-to-date. Download the firmware updater software from the Sansa website (see link in Resources).
you should have some electronics experience before attempting a repair like this rip off the black rubber back if yours has screw righty tighty lefty loosey if not cram a small screwdriver in very very carefully and break the back off without injuring yourself than locate battery pack [looks like watch batteries unsolder/UN-clip take battery pack to radio shack [might as well get good ones] now do the above steps backwards super glue or black electrical tape [i used that] or if you really want to impress gray duct tape maybe you could even bedazzle the project? really its a throw away product i got out the magnifying glass and read the very not-so helpful owners manual that came with my Sansa view hope this helps please vote
Unfortunately there was a manufacturing flaw with many Sansa Clips which caused one of the battery leads to detach from the battery. A symptom of this is that the Clip will turn on and charge when connected to an external power source, such as USB or an AC adapter, but will not actually turn on using the internal power source (eg, the battery).
If your Clip is still under warranty, you should return it for a refund or an exchange.
thats a generic problem with SANSA Clip....the battery wire must have come off....if you're confident at soldering,u need to open the unit and solder the wires in the right place....generally the red wire comes off....
the body is held together by clips rather than screws so u need to pry the body with some thin tool....
TRY OPENING AT YOUR OWN RISK