Question about Xerox Phaser 8500/DN Printer

3 Answers

Xerox Phaser 8500 color issue

Hello!
My 8500 is acting up again! This time when anyone tries to print bright blue (like the color blue that web links show on your screen) the printout is a shade of purple! I have run dozens of cleaning pages and what Xerox calls Light Stripes Tests (This prints three rows of each color ink.) I discovered in the cabinet that my supply guys were ordering aftermarket cyan ink so I thought that was most likely the problem. I've removed all of the aftermarket ink (At least all of the full chunks-this printer uses solid ink (wax) technology) and replaced it with genuine Xerox cyan, and I have printed several blue pages to try to clear it out. I have a light stripes test from about a year ago when everything was working correctly and the cyan is definitely a brighter color on that, than what I get when I run a test now. Any ideas? Do you think I still have bad aftermarket ink in my printer? Any help would be greatly appreciated!

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  • meddie329 Apr 07, 2008

    That makes perfect sense... Do you know of a way to clean the print heads?

  • meddie329 Apr 09, 2008

    Hi again!

    I tried turning off jet substitution, as I already had it turned on for another problem, but unfortunately, it didn't change anything. I'd like to try the color correction thing that you mentioned but I'm not sure exactly how to get to it? Where do I go? I'm running on XP...

  • jhorsch May 01, 2008

    I am having the same problem with my xerox phaser 8500. When I try to print out 100% cyan, I get a smoky dull blue. We also use compatible ink. So switching back to Xerox ink isn't going to solve this problem? I too have color sample printouts from when we first bought the printer and the colors are very bright and vibrant.

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In all honesty, I suspect the print head has some bad jets on it.
Xerox will not warrany it since there is the presence of non xerox ink in the print head.
When you have tried as much as you have with the maintenance cycles. I would suspect a bad printhead.
When the jets become blocked to the point where you cant get all the colors sprayed onto the drum, you get mismatched colors.

Posted on Apr 07, 2008

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  • Rick Kasper Apr 07, 2008

    this is kind of odd, the only thing Xerox tells you how to do is Disable Jet Substitution.

    But follow these directions to turn it ON.

    You will have to run the color charts to see what jets are working and not working.

    But when you have blocked ports, running the jet substitution mode will change ports and hopefully correct your problem.















    1. Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
    2. Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
    3. Press the [Up] or [Down] arrow button to select [Eliminate Light Stripes], and then press the [OK] button.
    4. Press the [Up] or [Down] arrow button to select [Turn Jet Substitution Mode Off], and then press the [OK] button.

      NOTE: If the 'Turn Jet Substitution Mode Off' option is not displayed, the Jet Substitution mode is not enabled.


    5. Press the [Up] or [Down] arrow button to select [Exit], and then press the [OK] button to return to the main menu.

  • Rick Kasper Apr 07, 2008

    Ok OK, I lied. LOL. I looked in a different section of my documentation and found this.



    Enabling Jet Substitution Mode

    To correct print-quality problems, refer to the Eliminate Light Stripes test page to determine which jets are weak or missing. To access Jet Substitution Mode from the Control Panel:



    1. First press System, and then enter the Information menu.


    2. From the menu, scroll to Troubleshooting, and then press OK.


    3. Scroll to Print Quality Problems, and then press OK.


    4. Select Eliminate Light Stripes.


    5. Select Jet Substitution Mode and enter the color and number of the affected jet. To substitute the jet:



      1. Scroll to the jet color and press OK.


      2. Use the Up Arrow and Down Arrow buttons to select the jet number and press OK.


      3. Select Save Change and Exit, and then press OK to complete the procedure.

    After substituting a jet, print the Light Stripes Test page to verify Jet Substitution mode is enabled for the correct jet. A Service Mode key, at the bottom of the page, summarizes the number of substituted jets for each color.

    Other options on the Eliminate Light Stripes menu are:



    • Light Stripes Test prints the Light Stripes page. Use this to detect weak, missing, or discolored jets.


    • Basic initiates a cleaning cycle followed by a Cleaning page.


    • Advanced requests a jet color and number, and then attempts to purge the jet by printing five, double-sided pages using a range of jets and color that include the affected jet. After the purge pages, the system performs a cleaning cycle, prints the Cleaning page, and prints a Light Stripes page.


    NOTE:

  • Rick Kasper Apr 07, 2008





    You can also try TeKcolor correction Here are the directions.











    The TekColor correction options provide simulations of different color devices. Automatic is the default correction for general image processing. Use the following table to determine what option you want to use.





    From the workstation, select the color correction in a supported driver.

    Microsoft Windows 98 SE / ME / 2000 / XP/ Server 2003 / NT 4.x Operating Systems (OS):

    NOTE: Some of the color corrections are grouped under Office Color or Press Match.


    1. Within an application, click [File] from the toolbar, and then select [Print] from the menu. The Print window will be displayed.
    2. Click on the [Properties] button located on the top, right of the window. The Properties window will be displayed.
    3. Click on the [TekColor] tab.
    4. Select the required color correction.

    Apple Macintosh OS 9.x:


    1. Within an application, click [File] from the toolbar, and then select [Print] from the menu. The Print window will be displayed.
    2. Click on [General], and then select [TekColor] from the pull-down menu.
    3. Select the required color correction.

    Apple Macintosh OS X, (version 10.2 and higher):


    1. Within an application, click [File] from the toolbar, and then select [Print] from the menu. The Print window will be displayed.
    2. Click on [Copies and Pages], and then select [Image Quality] from the pull-down menu.
    3. Select the required color correction.




  • Rick Kasper Apr 07, 2008

    Hope this helps. I never will blame a third party ink for causing a problem, yet no matter the vendor. Be it Xerox, Sharp, HP, Lexmark, these companies do know their products best, and using Original Equipment Manufacturers is always the best thing to do.

    These engineers know their products best, and sometimes buying cheaper, get's cheaper. Not better.

  • Rick Kasper Apr 09, 2008

    Did this help you out?

  • Rick Kasper Apr 10, 2008





    From the workstation, select the color correction in a supported driver.

    Microsoft Windows 98 SE / ME / 2000 / XP/ Server 2003 / NT 4.x Operating Systems (OS):

    NOTE: Some of the color corrections are grouped under Office Color or Press Match.


    1. Within an application, click [File] from the toolbar, and then select [Print] from the menu. The Print window will be displayed.
    2. Click on the [Properties] button located on the top, right of the window. The Properties window will be displayed.
    3. Click on the [TekColor] tab.
    4. Select the required color correction.

    Apple Macintosh OS 9.x:


    1. Within an application, click [File] from the toolbar, and then select [Print] from the menu. The Print window will be displayed.
    2. Click on [General], and then select [TekColor] from the pull-down menu.
    3. Select the required color correction.

    Apple Macintosh OS X, (version 10.2 and higher):


    1. Within an application, click [File] from the toolbar, and then select [Print] from the menu. The Print window will be displayed.
    2. Click on [Copies and Pages], and then select [Image Quality] from the pull-down menu.
    3. Select the required color correction.


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I have this same problem, with blue tints in all of my reds and yellows. I have only used Xerox inks with my 8550, never any substitutions. The funny thing is, the problem seems to come and go, and I really think it might be software-related.

Posted on Jun 21, 2010

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Posted on Jun 30, 2008

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