Question about Xerox Phaser 8500/DN Printer
My 8500 is acting up again! This time when anyone tries to print bright blue (like the color blue that web links show on your screen) the printout is a shade of purple! I have run dozens of cleaning pages and what Xerox calls Light Stripes Tests (This prints three rows of each color ink.) I discovered in the cabinet that my supply guys were ordering aftermarket cyan ink so I thought that was most likely the problem. I've removed all of the aftermarket ink (At least all of the full chunks-this printer uses solid ink (wax) technology) and replaced it with genuine Xerox cyan, and I have printed several blue pages to try to clear it out. I have a light stripes test from about a year ago when everything was working correctly and the cyan is definitely a brighter color on that, than what I get when I run a test now. Any ideas? Do you think I still have bad aftermarket ink in my printer? Any help would be greatly appreciated!
In all honesty, I suspect the print head has some bad jets on it.
Xerox will not warrany it since there is the presence of non xerox ink in the print head.
When you have tried as much as you have with the maintenance cycles. I would suspect a bad printhead.
When the jets become blocked to the point where you cant get all the colors sprayed onto the drum, you get mismatched colors.
Posted on Apr 07, 2008
I have this same problem, with blue tints in all of my reds and yellows. I have only used Xerox inks with my 8550, never any substitutions. The funny thing is, the problem seems to come and go, and I really think it might be software-related.
Posted on Jun 21, 2010
Posted on Jun 30, 2008
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Feb 24, 2011 | Xerox Phaser 8500/DN Printer
Jul 14, 2009 | Xerox Phaser 8500/DN Printer
Nov 07, 2007 | Xerox Phaser 8500N Printer
Oct 08, 2007 | Tektronix Phaser 860DP Thermal Printer
Aug 21, 2007 | Xerox Phaser 8400 Laser Printer
Jun 30, 2014 | Xerox Phaser 8500/DN Printer
Jun 04, 2014 | Xerox Phaser 8500/DN Printer
1,739 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: