Question about HP OfficeJet k60xi InkJet Printer

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Trouble with the fax function

I recently moved and transfered the phone lines too. Now I cannot receive or send a fax. There is a dial tone, and the fax does ring for incoming calls, but it does not receive any information.

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  • 3 more comments 
  • whitney1217 Apr 07, 2008

    It is with Comcast, digital voice.

  • whitney1217 Apr 07, 2008

    I've gone through the entire menu on the fax machine and nothing helps. Is there a code or something that may need to be entered?

  • whitney1217 Apr 07, 2008

    IT WORKS!

  • whitney1217 Apr 08, 2008

    I called Comcast back to the house. The problem was that the modem was the only thing receiving a dial tone. None of the jacks in the house were hooked up to receive a dial tone. They fixed that and just like magic, everything is good to go.

  • brian c
    brian c May 11, 2010

    Is the new telephone a standard line, or digital service?

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  • Master
  • 589 Answers

There is no setting to make this work, sorry.

This is just the nature of digital phone service. Some fax machines will work, and some won't, but generally the extremely high priced units are the one that will work (of course, right?)

It all has to do with the way the fax machine "hears" the ring, or detects the dial tone.

The only other option is to use the HP as a scanner, and send the faxes through the internet using a 3rd party fax program.

I know this is a pain, but unless you want to shell out big bucks for a new fax machine, it may be the only answer.

Posted on Apr 07, 2008

  • brian c
    brian c Apr 07, 2008

    How did you manage to get it to work???

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You need to contact comcast for this issue and get a seperate phone line to which u need to plug in the allinone. This issue may exist most of the Comcast customers.
thx

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