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Hp Scanjet 3500c-Hp director would not open. Tried download which worked up to the installation. Screen appeared "The software you are installing for this hardware HP Scanjet 3500c Series has not passed windows logo testing to verify its compatibilitywith Windows xp. Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future. Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows logo testing. Now the scanner will not work at all.

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hi

this sometimes happens to some softwares when installing. its usually not a problem. its just giving you a warning that in the future, when you may encounter problems, the operating system may get affected by the error.

you can try to Uninstall that software and to a cleaning fix on your system before re-installing that same software. this also happens to some printer drivers which did not pass the microsoft logo... but just continue instead...


hope to hear form you soon. post back

thanks

Posted on Apr 07, 2008

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Hi,

I'll give you the download links to download the software.What you have to do is just update your pc so that it downloads all the ltest updates.Once you have done that you can then install the software whoose links i'll be giving you shortly to download.

Goodluck.
Please don't forget to rate the soltion.

Posted on Apr 07, 2008

  • Priya darshan Apr 07, 2008

    Click HERE to download the driver software..

    Once you click on the link just choose your operating sytem and then proceed to download..

    This will fix your problem..



    Please don't forget to rate the solution as fixya..

  • Priya darshan Apr 07, 2008

    If my solution was helpfull to you then please don't forget to rate the solution no.2

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Go and install this software
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=mx&prodNameId=73489&prodTypeId=15179&prodSeriesId=73487&swLang=35&taskId=135&swEnvOID=228
Sergio

Posted on Apr 07, 2008

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  • Printers & C... Master
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Uninstall software, reinstall software with scanner usb unplugged, restart machine. This should fix it.

Posted on Apr 07, 2008

  • Ginko
    Ginko Apr 07, 2008

    Disregard Windows messages on Windows logo testing, it is just another Microsoft redundant security feature, I am sure the experts here can help you in disabling it using the proper windows registry setting.

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1 Answer

I need a OfficeJet 7410 installation CD because my HP Director software no longer shows any scanning options in the opening screen. Can't use scanner from PC. Thanks, John


Hi,

HP has now changed the HP Director to HP Solution Center with extra features. Downloading the latest software will help you install the new HP solution Center.

You have not mentioned the PC operating system like Win XP, Vista, Win 7.

Click on the download link below to launch the HP software and drivers page.
Choose the operating system to download the software for your printer
Download Page

Nov 03, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

WHERE COULD I DOWNLOAD THE HP DIRECTOR SOFTWARE


It wont work with xp, it will only work with windows 2000 and lower

Nov 28, 2008 | HP PSC 1210 All-In-One InkJet Printer

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Officejet 7210 -downloaded software but do not have any icons, et


FROM THE HP WEBSITE:

If you’ve recently upgraded to the new Internet Explorer 7 (IE7), and you have a Hewlett Packard scanner or printer/scanner, then you will almost certainly be experiencing problems with starting it.
This affects almost every model of HP Printer (e.g. PSC 2510, PSC 2410, Officejet series) that uses the HP Director software. Hewlett Packard is working on a solution, which is due to an incompatibility with Javascript on the new IE7.
However, we have a workaround for you here! Just follow these very simple steps to get around the problem:
  • After double-clicking on the HP Director icon, nothing appears to happen... the program is starting normally, but it’s hiding.
  • Wait a few seconds, then hold down the ALT key and press the space bar. A small dialogue box will appear.
  • Click on Minimize (you may have to click twice)
  • Voila! the HP Director task will appear in the task bar at the bottom of the screen - click it, and the program will appear and work normally.
MY ADVICE IF THIS IS THE PROBLEM:
Don't install/uninstall IE7 and then use Firefox or some other web compliant browser instead.

Nov 21, 2008 | HP Officejet 7210 All-In-One InkJet...

1 Answer

Hp 6110 all in one hp director not working.


try to do the following:

1. Double-click the HP Director icon to load the program into the memory. You will not see HP Director open at this step. Do not click anything else on the screen until Step 2 is completed.

2. Press the Alt key and the Space bar together, and then
select Minimize from the menu that displays in the upper left corner of the window. If necessary, click it again until HP Director minimizes.

The HP Director software now appears as an item on the Task Bar .

3. Click HP Director on the Task Bar . The software opens and displays normally.

4. Repeat Steps 1 through 3 every time the HP Director software is used.

or
  1. Go to the HP Software Download Page .
  2. In the Enter a product number text box, type the printer model, and then press Enter .
  3. Under Product search results , select the printer model.
  4. Select the operating system.
  5. Under Update , click Critical update to resolve an issue with HP Director after installing Internet Explorer 7 .
  6. Follow the instructions that display on the screen to install the update.
Cause:
In October 2006, Microsoft released Internet Explorer 7. The HP Director software that shipped with some HP products introduced between 2002 and 2004 may not be compatible with Internet Explorer 7. The HP Solution Center software, which replaced HP Director software, does not exhibit this issue with Internet Explorer 7.

Sep 02, 2008 | HP OfficeJet 6110 All-In-One InkJet...

2 Answers

Scan function on HP6110 all-in-one printer won't work


See this link on HP's web site for a possible solution:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-46104-1&lc=en&cc=us&dlc=en&product=79477&os=228&lang=en


Jun 26, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

WHERE COULD I DOWNLOAD THE HP DIRECTOR SOFTWARE


You can download the software/driver for your 6210 OfficeJet from HERE. Just choose the correct OS and download. BTW, the Director Software comes bundled along with the drivers.

Also, if you have IE7, that could be a problem. Try uninstalling IE 7 and run say IE 6 or use Firefox instead. HP Director Software is not compatible with IE7. However, HP has a patch available I think. You can download it HERE.

Should you still have difficulty opening Director Software, here's another solution I found on the web. I quote:
"After double-clicking on the HP Director icon, nothing appears to happen... the program is starting normally, but it’s hiding.
Wait a few seconds, then hold down the ALT key and press the space bar. A small dialogue box will appear.
Click on Minimize (you may have to click twice)
Voila! the HP Director task will appear in the task bar at the bottom of the screen - click it, and the program will appear and work normally."

If your printer is not 6210, please post back the correct model, and I will provide you the required link(s).

Hope that helps! Should you have any further questions, please feel free to post them here.

P.S. - If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! rating. I would be very grateful for your show of appreciation.
If your issue is not resolved, please do not assign a rating just yet. Please post back as to what steps you took, results, etc, and I will try to assist you further as best I can. I am here at your service.

Thank you for using FIXYA!

Cheers!
IrishDruid

May 08, 2008 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

HP PSC 1315


If the patch or the updates did not work on the link I sent you try this Workaround: Open HP Director each time you use it If the update to HP Director is not available, or if you have installed the update and the HP Director window still fails to open, try this workaround.
  1. From desktop, double-click the HP Director icon to load the program into the memory. HP Director will not open at this step. Do not click anything else on the screen until Step 2 is completed.
  2. Press the Alt key and the Space bar together, and then select Minimize from the menu that appears at the upper left corner of the window. If necessary, click it again until HP Director minimizes. HP Director software displays as an item on the task bar (the row of open software programs that appears at the bottom of the desktop screen).
  3. Click HP Director on the task bar. The software opens and displays normally.
  4. Repeat Steps 1 through 3 every time you use HP Director.
    NOTE: The HP Director window might appear larger than normal, but the software is functional.
Cause In October 2006, Microsoft released Internet Explorer 7. The HP Director software that shipped with some HP products introduced between 2002 and 2004 may not be compatible with Internet Explorer 7. The HP Solution Center software, which replaced HP Director software on products introduced after 2004, is compatible with Internet Explorer 7 and does not exhibit this issue.

Mar 17, 2008 | HP PSC 1315 All-In-One InkJet Printer

2 Answers

Hp director


It could be about this: I had same problem until I found a review somewhere - even HP technical support was totally useless - until HP FINALLY decided to up date its drivers to account for my/many people's downloading of Internet Explorer 7. As this is now done, and you cannot easily uninstall IE7 and go back to IE6: try again (1) HP Director and if not (2) I think update drivers or (3) uninstall / reinstall. Hope it helps.

Apr 04, 2007 | HP PSC 2410 All-In-One InkJet Printer

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