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Hp Scanjet 3500c-Hp director would not open. Tried download which worked up to the installation. Screen appeared "The software you are installing for this hardware HP Scanjet 3500c Series has not passed windows logo testing to verify its compatibilitywith Windows xp. Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future. Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows logo testing. Now the scanner will not work at all.

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hi

this sometimes happens to some softwares when installing. its usually not a problem. its just giving you a warning that in the future, when you may encounter problems, the operating system may get affected by the error.

you can try to Uninstall that software and to a cleaning fix on your system before re-installing that same software. this also happens to some printer drivers which did not pass the microsoft logo... but just continue instead...


hope to hear form you soon. post back

thanks

Posted on Apr 07, 2008

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Hi,

I'll give you the download links to download the software.What you have to do is just update your pc so that it downloads all the ltest updates.Once you have done that you can then install the software whoose links i'll be giving you shortly to download.

Goodluck.
Please don't forget to rate the soltion.

Posted on Apr 07, 2008

  • Priya darshan Apr 07, 2008

    Click HERE to download the driver software..

    Once you click on the link just choose your operating sytem and then proceed to download..

    This will fix your problem..



    Please don't forget to rate the solution as fixya..

  • Priya darshan Apr 07, 2008

    If my solution was helpfull to you then please don't forget to rate the solution no.2

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Go and install this software
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=mx&prodNameId=73489&prodTypeId=15179&prodSeriesId=73487&swLang=35&taskId=135&swEnvOID=228
Sergio

Posted on Apr 07, 2008

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Uninstall software, reinstall software with scanner usb unplugged, restart machine. This should fix it.

Posted on Apr 07, 2008

  • Ginko
    Ginko Apr 07, 2008

    Disregard Windows messages on Windows logo testing, it is just another Microsoft redundant security feature, I am sure the experts here can help you in disabling it using the proper windows registry setting.

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