I am having a difficult time ordering this part. I've contact parts/tech/concierge and they have told me I need a tech with authorization number to order this part. Is that true? Anywhere else I can get it? Suggestions?
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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hold the volume button down on the t.v. & the split button on the remote at the same time for about 8 to 10 seconds.The t.v. tech. did this with my panasonic 61lcx65. Also I had 2 fairly large red / orange & 1 blue spots on the screen which I thought were a result of the bulb being bad , but the tech. attached a device he called an eeprom jig & it reset the chip ? Now the picture is like new again.
You have to be a Panasonic Factory Service center. Tritronics
sells them, but you still need an authorization directly from
Panasonic's Tech Support engineers - period. (You will be asked for your company name and account number before they will even talk to you)
If you can get one one otherwise, it's hot and the center that got it for you will lose their authorization should they be found out.
If you contact Panasonic directly, they may give you a concession for repair on this problem. In my experience, once the EEPROM
data is reloaded and updated, the problem is permanently fixed
This item is normally only on backorder for 5 days. However, not many store are able to stock this part as it needs an authorization number to order this. You can only obtain an authorization number from Panasonic Tech Support.