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Fujitsu Fi-4990C On the computer screen we get a message Kofax error: 20092 Peripheral optics malfunction

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  • tbstmc May 26, 2010

    thanks

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This error indicates that your scanner is not function properly or it's driver need reinstalling.
For that first uninstall scanner driverr and reinstall driver then check.
Then if still same issue then you need to do some service of scanner or repair or change sensor of scanner.
You can see the error code for kofex on below link.
Click here
Click on above link then you can see
20092-----------------------Peripheral optics malfunction. Scanner optics or sensors need service. Refer to your scanner manufacturer's documentation.

Let me know if you need further assistance.
Thanks for using FixYa.

Posted on May 26, 2010

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Hello Tbstmc,
It looks like that your optical sensors are badly damaged you have to change the sensors. i would suggest you to go with manufacturer's warranty.
Please let me know if you have any further questions or concerns.

Thanks.

Posted on May 26, 2010

  • CIROC TECH SUPPORT
    CIROC TECH SUPPORT May 26, 2010

    I pretty sure you wont be able to repair the sensors by yourself you have to visit repair center.


    Thanks.

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