Question about Cisco IP Communicator (SWIPCOMME1CH1)

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The soft keys stopped appearing on Cisco IP Communicator phone. There are 3 question marks appearing on bottom of the phone's display.

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Posted on Jan 02, 2017

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SOURCE: My Cisco IP Communicator screen is blank

Is the phones
registered to CallManager or CME?


if CM, then it could be because of partitions and Calling Search Spaces. PTs are placed on the line and are restricted by CSSes. http://cisco.com/en/US/docs/voiceipcomm/cucm/admin
/413/ccmsys/a03ptcss.html#wp1020642


If it is CME, then it could be a configuration issue


http://cisco.com/en/US/docs/voiceipcomm/cucme/roadmap/itsph.htm

Posted on Jul 16, 2010

  • 97 Answers

SOURCE: Using Cisco IP Communicator- works to call out

One way communication is usually a routing issue. Make sure that you have two-way routing to and from the subnets that are trying to contact you... could also be the reason why you have the question mark on the buttons too.

Hope this helps!

Posted on Oct 17, 2010

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Cisco expert


I think you're confused. IP Communicator is the unified communications client (IM and Phone) It is looking for a capatible headset so you can use your softphone. This software is not your VPN client. There are two different cisco product: one for your VPN and one for your phone. If you're trying to ocnnect to an old-style Cisco VPN, your IT dept will have to configure that with a certificate.
Solution from Cisco: http://www.cisco.com/en/US/products/sw/voicesw/ps5475/products_tech_note09186a00809b6c40.shtml
This behavior is observed when a user attempts to install or use the IP Communicator on a system that has different names for the Playback (wave out) and Recording (wave in) devices.
In order to overcome this problem, perform one of these tasks:
-Use a USB headset that is recognized by the IP Communicator.
-Upgrade to the latest version of the IP Communicator

Nov 07, 2013 | Arris SURFboard SBG900 Wireless Router...

Tip

Cisco IP softphone - one way audio - fix


Using the Cisco IP soft phone via VPN can sometimes cause audio to drop. To fix this:<br /><br />Right click the Cisco IP Phone and select Preferences...<br />Select the Audio tab<br />Click on the Network button<br />In Audio IP Address select Use this address<br />then set it back to Detect Automatically<br />Click OK and OK again.<br /><br />Give it 5-10 seconds and this will auto reset the audio on the IP phone and will correct the issues with one way audio.<br />

on Mar 08, 2011 | Cisco IP Communicator (SWIPCOMME1CH1)

1 Answer

I have a CISCO IP communicator phone and a logitech h800 phone. I can't pick up and end calls


I know this is a bit late answer, but i got these headphones a few days ago and found a solution for it :)

You can check my post here:
http://www.autohotkey.com/board/topic/90056-hotkey-logitech-h800-with-cisco-ip-communicator/

Good luck! :)

Apr 13, 2012 | Logitech H800 Wireless Headset Microphone...

1 Answer

My cisco ip phone 7960 is stuck in boot up mode after performing the soft reboot. i press 123456789*0#


You can try a couple of things: Unplug the power cable from the phone, hold dows the # key, and then plug the power cable in again. The phone begins its power up cycle. Release the # key after the Speaker button is no longer lit. You should see the following message on the phone: "Reset key sequence detected" Press 123456789*0# within 60 seconds after the Headset, Mute, and Speaker buttons begin to flash. If you enter this key sequence correctly, the phone displays this prompt: Keep network cfg? 1 = yes 2 = no In order to maintain the current network configuration settings for the phone when the phone resets, press 1. In order to reset the network configuration settings when the phone resets, press 2.
Or to perform a full reset: Press **#** to reset the Cisco IP Phone 7960

Mar 15, 2011 | Cisco 7910 IP Phone

1 Answer

Phone display shows DND is active however phone still rings. How do we remove the notice?


Using the soft buttons at the bottom of the display, click the last button on the right (More). This will provide another set of options. The third option from the left should say "DND". Press the soft button below this option to turn off DND.

Aug 17, 2010 | Cisco 7940 IP Phone

1 Answer

My Cisco IP Communicator screen is blank


Is the phones
registered to CallManager or CME?


if CM, then it could be because of partitions and Calling Search Spaces. PTs are placed on the line and are restricted by CSSes. http://cisco.com/en/US/docs/voiceipcomm/cucm/admin
/413/ccmsys/a03ptcss.html#wp1020642


If it is CME, then it could be a configuration issue


http://cisco.com/en/US/docs/voiceipcomm/cucme/roadmap/itsph.htm

Jul 16, 2010 | Cisco IP Communicator Full Version for...

1 Answer

When I call people hear me but I cannot hear them


Using the Cisco IP soft phone via VPN can sometimes cause audio to drop. To fix this:

Right click the Cisco IP Phone and select Preferences...
Select the Audio tab
Click on the Network button
In Audio IP Address select Use this address
then set it back to Detect Automatically
Click OK and OK again.

Give it 5-10 seconds and this will auto reset the audio on the IP phone and will correct the issues with one way audio.

Jun 19, 2010 | Cisco IP Communicator (SWIPCOMME1CH1)

1 Answer

Using Cisco IP Communicator- works to call out & receive calls, but I can hear them-they can't hear me. Also have 3 question marks next to headset icon at the bottom - headset has been tested &...


One way communication is usually a routing issue. Make sure that you have two-way routing to and from the subnets that are trying to contact you... could also be the reason why you have the question mark on the buttons too.

Hope this helps!

Jun 05, 2010 | Cisco IP Communicator (SWIPCOMME1CH1)

4 Answers

Cisco ip phone 7940 does not ring for incoming calls.


It sounds like you have enabled Do No Disturb accidently. This can be turned on and off by pressing the DND softkey button along the bottom of the LCD display. You might need to press the 'more' softkey to display all options.

Jan 27, 2009 | Cisco 7940 IP Phone

1 Answer

Converting Cisco 7940 IP Phone to SIP


Unlocking a Cisco 7940

Method 1:
1) Unplug the phone
2) Plug the phone back in while holding the # key
The phone will soon display “Reset key sequence detected”
3) After several lights flash press the following keys in order:
1 2 3 4 5 6 7 8 9 * 0 #
4) The phone will then ask you if you want to save the network configurations:
Save network cfg? 1=yes 2=no
5) The phone will soon display “Factory reset initiated” and will continue
through the boot up process.
If that process fails to work for some reason there
is a second method.

Method 2

Complete these steps:
  1. Press Settings.
  2. The Network Configuration lock symbol must be unlocked. If not, exit to the main window and press ** # again.
  3. Press 3 on the keypad (or scroll down) for Network Configuration.
  4. Press 33 on the keypad (or scroll down) to Erase Configuration.
  5. Press the Yes softkey.
  6. Press the Save softkey.
The phone will now be reset.

Also see this link
http://www.cisco.com/univercd/cc/td/...tain.htm#93250

May 18, 2008 | Cisco 7910 IP Phone

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