Time out error on Intermec PX4i, how do you reset the printer? I can't do anything on the printer, is not responding to the button

I found the following item on page 3 in the printhead installation manual:
"Note: If you are installing the 400 dpi printhead on the PX4i

printer (Kit P/N 850-812-900 IPL Only), you must first

update the IPL firmware to version 2.74 or later."

I assume this is a partial exception to the general caution on page 1 of the same publication:

"When installing a printhead, make sure that the printhead

density and alignment is the same as in the one you replace

and that the printhead is designed for the type of printer in

which you are going to install it."

Also, the printer should not be powered when the printhead is being installed. The printer does not identify the printhead until it goes through a power-on startup.

Label size is normally set on a per label basis. My suggestion is to make sure that page size is correct at the llabel level.

Ribbon Wrinkle as it called can be caused due to the main feed rollers (that touch the ribbon or the label) being slightly worn. Even if you have a sligh gradient on the roller(s) it will pull ever so slightly to one side. If you need the parts then please do not hesitate to contavct me. Jack Woodworth - Codeo UK, 01179064587

TTR- Thermal transfer- set for using a ribbon. DT- Direct thermal - set when using thermal labels but no ribbon.

Check your platen roller for debris, clean with alcohol swab.

I hope this helps, this is the solution of there website. If this isnt your problem please respond and i will assist you further.

The Label stock must be fed between the upper and lower guides plates. The path that the label must follow is shown on a sticker inside the media cover. If the media cover is missing download the manual
by clicking on the link below. Verify that the green label guides are adjusted so that the labels stay against the inside wall of the printer.

Depress and hold the Shift Key then press and release the Feed key. The printer should feed some labels during which it performs an auto calibration of the sensor. If the error continues perform the following.

Both the upper and lower sensor halves are mounted on an adjustable bar assembly. The upper and lower guide plates slide over this assembly and can easily be removed for routine cleaning and inspection. Should the sensor window in either half of the guide plates be scrached or damaged, it must be replaced.

The sensor is adjusted by a slot head screw located under the metal lever opened to gain access for loading labels between the guide plates. Once opened the adjusment screw is exposed.

Once you have verified the the following and the problem persists then the sensor is itself is possibly the problem and Service should be contacted.


1. stock is loaded correctly.
2. Sensor assembly is adjusted out over the label.
3. Sensor and guide plates are clean and clear of debris or defects.
4. Configuration settings are correct (label length and media type, gap,mark or continuous).


This is the link to the 501 XP users manual
http://epsfiles.intermec.com/eps_files/eps_man/96042502.pdf

Reload back the fingerprint firmware v8.78.1 into the printer.and try to press shift button together with feed button.

its because the printer is setup Direct Thermal, and the sensor see ribbin present. need change setings.

its possible calibration problem, press shift and feed to recalibrate.

Hello , I you printer displeyed Error Time-out , You need to load the memory card (flash card with Fingerprint) Pozdrawiam lukas