I set the time of day but the dial is not moving.
I will assume this is a new installation and you are trying to get it to work for the first time, and that the problem is that it is not wired correctly. --- in simple switches you only connect two wires to the switch, the incoming (hot) black wire and the outgoing wire (switched, usually black). The neutral (white) wire would only pass through the box - usually that's two white wires connected together with a wire nut. But with a timer switch you must also power the timer motor, which means you need to connect a hot wire and neutral to it. Your two white wires need to be connected together AND to the timer motor - this is usually accomplished by connecting both white wires to one terminal. Your hot wire needs to be connected to the switch AND to the timer motor. If there are two separate terminals for this you will need to add a jumper wire so that both terminals are hot. --- If you still need more help, tell me how each of the terminals are labeled and what wires you have connected to them.
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