Question about Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum

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Dyson ball not picking up properly and very noisy

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  • 53 Answers

Is the beater brush spinning? Is the sole plate that is removable and covers the bottom side of the beater brush housing installed properly such that there are no gaps between it and the housing? Is the hose that connects the beater brush housing to the canister connected or have any holes in it?

Posted on May 31, 2010

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1 Answer

The ball on my dyson vacuum sticks and won't roll, thus making it very difficult to push the vacuum.

The ball may have picked up hair and other debris and will have to be cleaned in the pivot area to restore operation.

Dec 12, 2014 | Dyson Vacuums

1 Answer

It is very noisy. What can I do?

Remove the filter out of the ball soak in warm water and washing powder for 30 mins then take it out side and give it a few bangs no wall or something dirt will come out the do it all over then rinse out and let It dry out fully and then give it a go in vac

Oct 18, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

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Roller ball stuck

Most common problem is the motor filter inside the ball is not inserted properly, or it has jumped out. Take off the access panel on the ball and make sure it is properly inserted.
Dyson Independent Expert

May 14, 2013 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Dyson ball 24 not picking up dirt

Hi Dorothy, it's Jack at Dyson.

If your DC24 doesn't seem to be picking up as well as it should be, and you've already tried washing the filters, it's likely that your machine has a blockage. To locate and remove any obstructions, please take a look at the steps shown in our online Support guide:

If you still feel your machine isn't working correctly after following the Support guide, our experts will be happy to talk you through some further troubleshooting checks. You can reach our freephone customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Dyson Online Customer Support

Mar 22, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

How do u check the pipes on the dyson ball hoover

Hi Lizzie,

I'm sorry to hear your Dyson Ball isn't picking up as well as usual. The instructions for resolving this will differ according to which Dyson Ball model you own. Please visit and click on Support to select your machine from the list - our step-by-step Support guides will then show you how to check everything's correct with your machine.

Alternatively, if you'd prefer to speak to one of our advisors directly, please give us a call on 0800 298 0298. Our Helpline is available from 7am until 10pm, 7 days a week.

Best wishes,

Dyson Online Customer Support

Mar 29, 2012 | Dyson Vacuums

1 Answer

My dyson ball fell over and now the ball won't roll properly and not picking up... Please can u advise how to fix the issue

Hi there,

I'm sorry to hear you're having difficulties with your DC24. If the Ball will not roll, it may be because the filter cover or HEPA filter are out of position. Please see the video below for guidance on how to check both of these are correctly fitted in place.

If the cleaner doesn't seem to be picking up as well as usual, I'd recommend running through these troubleshooting steps to check everything is correct with the machine:

If you have any further questions about using or maintaining your cleaner, please get in touch with us directly by calling free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Dyson Online Customer Support

Sep 17, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My dyson ball appears to not be picking up things. There is no lack of suction.It seems to be the brushes

Hi there,

You should be able to resolve this issue by following these simple steps:

If you're still having problems, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can go through some checks over the phone.

Kind regards,

Dyson Customer Service

May 30, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My dyson dc 24 just stop picking up. There is a

Check to see if the brushes on the bottom are turning if not change the vacuum belt.

Sep 13, 2009 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My dyson ball wont pick up

You may have a blockage in the machine or the internal hose has become dislodged. Call the Dyson helpline for a thorough troubleshoot and solution.

Jul 09, 2009 | Dyson DC07 Bagless Upright Cyclonic Vacuum

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