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My tough guard electronic safe is locked. It is showing a red error code indicator and is not opening with my code. Either the code is entered wrongly and the safe is locked or there kis an electronic problem. Can you help?

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

ekoo
  • 1 Answer

SOURCE: need to reset the electronic code to open the safe.

are you the manager user of the safe?if yes,you can reset a new code by yourself.

Posted on Apr 09, 2009

SOURCE: I cannot open safe with the usual code.Safeguard electronic digit

To open a Safe International Digital Electronic Safe

User override key to open safe

Then:

a. Inside the open door you would find hidden a red button press this button, the yellow light will be on, input the user code in 30 seconds try 1,5,9 then press A or B to finish

b. If the yellow light keeps flashing with beeps the code is wrong( revere to user manual)

c. To change code repeat step a.

Test your new code before closing safe.

Posted on Apr 27, 2009

  • 57 Answers

SOURCE: I have a sentry fire safe with an electronic lock

Normal 0 I found this hope it will help. So I called the sentry safe company, (800-828-1438), and waited for about 10 minutes to speak to a representive, (that was alright since I have a speaker phone). The first thing they asked me was about the condition of the batteries. I told them that they were brand new. The person then asked about the brand name and expiration date of the batteries. They were generic batteries, but the expiration date was fine. They suggested a new set of batteries, and mentioned that I could bypass the battery pack, (which sometimes fails), by unplugging the pack and using a regular 9 volt battery.. So just to cover the base, I went down to the store and obtained a brand new 9 volt duracell battery. I unplugged the battery pack and plugged in my new battery. I then pushed the combination numbers and my safe again failed to open.
I called the sentry company back using my speakerphone feature again while waiting to speak with a technician. The tech asked me about the batteries and I told him it had a new 9 volt at the last technician’s recommendation. The person began to talk about the actuator cylinder inside the safe, stating that it did not sound like it was actuating. Then they told me something that really made me wonder about the quality of this safe. They told me I would need to hit the safe with a rubber mallet in an attempt to get the actuator to engage so I could open the sentry safe. OK, so the safe is supposively built to keep my belongings safe from thieves and fire, but now I am going to fix it with a rubber mallet? Good thing my sentry safe was inside, somebody might have wondered about my mental state if they had seen me beating this fireproof safe with a rubber mallet! (PS: If you use the rubber mallet option or any other suggestions that sentry’s customer assistance supplied, and have firearms or dynamite in your safe, you do so at your own risk, use wise judgement for your own safety)
Well it just so happens that I had a rubber mallet and did not need to once again go to the store to get something to personally fix my great sentry fireproof safe. So I begin beating the sentry safe with this mallet and then tried the combination again. Woolah, It opened! I stopped for a moment and began to ponder how many other things I could fix with this magical rubber mallet. I mean, what about the TV, the computer, my fridgerator and that cell phone that always drops calls? Could it be that I have discovered the fix all to all mechanical issues? As I began to look at my belongings in my fireproof safe that I have just opened with a rubber mallet, I thought "so if I close the safes door will I need a sledge hammer next time"?
Time for another phone call, back to the speakerphone. The technician this time listened to my issue and asked me if I had some lubricant like WD-40 with a small tube that attaches to nozzle. I thought, "well of course I do, I was just using that to fix the broken water pipe in the garage." The phone tech tells me where to spray the lubricant on the inside of the sentry safe door. He has me do this in the open and closed combination positions, and it’s now opening when I press the combination numbers with the door open, hurray! The only problem is that after working in the lubricant a few times the handle on the door does not lock into the locked position. I no longer need the combination to unlock my safe, I only need a can of lubricant! OK, this is one really tough safe, what thief would ever think that they would need a rubber mallet and a can of silicon lubricant to open up a safe?
Back to the speakerphone, this time a lady technician. She wants me to get a screwdriver and pry off the plastic piece on the back side of the door. At this point I said to her, you have built a product that I need to have a rubber mallet, a can of 3 in 1 spray lubricant, and a screwdriver to open? She stated that she was doing all she could to help me fix my safe and asked me how long I had owned the safe. I told her about 2 years and she stated that it was out of warranty. I thought, well who needs a warranty when they have a magical mallet, a can of black led, and a screwdriver? Anyway she directs me to pry the plastic backing off of the door and when I do this little piece of plastic falls out onto the floor. I look at this little plastic piece pondering in my mind, what’s it’s part in all of this. Well the technician is directing me to look at the arms and gears and some arrows that line up between the metal arms and plastic gears. What’s wrong with that picture? Metal and plastic don’t really work together long before the plastic breaks. I had to wonder for a moment, is this some really expensive fireproof plastic? The arrows line up and with that information she directs me to the area of the actuator again, she says "you see the circuit board" and a little white button that sticks out from it?" I said well yes, I see the circuit board and the little white button you are talking about seems to be laying on the floor broken off. So I picked it up and said, "this little broken piece of plastic that connects to the metal arm on the safe is why the safe does not work right?" She tells me yes that’s the problem, that i have broken it and since it’s out of warranty that there is nothing she can do to help me. But she then asks me to hold on for a moment…..
She comes back to the phone sounding sincere, like she has just solved all my problems, and tells me that she has spoke to her supervisor and that they can offer me 10% off on any safe that I would like to purchase. I thought what great customer service, now they want to sell me another safe with metal and plastic pieces that break and give me a huge discount of 10%, and I bet it comes with a free maintenance kit which includes a polo stick, some lard oil, and a screwdriver on the rocks! Needless to say I declined their gracious offer.
I will say that all the organizations personnel, (that I spoke with), were courteous and trying to be helpful, (that was within the realm of authority they were given). With a product such as this, and the great customer service I experienced, I thought it was probably best to find a safe that was free of little plastic pieces that break off, cause those plastic pieces won’t save you 10% !

Posted on Oct 08, 2009

  • 1 Answer

SOURCE: gordon electronic safe and can't open it

Wow , I have the same safe thats been locked for more than a year.
I locked the keys in the safe and forgot the code.
I took the thing out side and droped it on its corner and whala.
go figure it worked ,thank you to who ever was the first 1 to try that
cody in west palm beach,fl

Posted on Apr 25, 2010

  • 2 Answers

SOURCE: Forgot code to open hardline electronic safe

Change code to open hardline electronic safe

Posted on Sep 08, 2010

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1 Answer

Display shows E, and will not operate


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Dec 15, 2015 | Drills

1 Answer

My safe, a Cathedral EA15 Will not lock. Any suggestions people?



Instructions
  1. 1

    Enter your code on the keypad located on the front of the safe. Some electronic digital safes require you to input a special character like "#" before and after your code. The safe should either beep, have a LED turn green, or display "OPEN" if you have correctly entered the code.

  2. 2

    Turn the handle to the right within five seconds of correctly entering the code. If you wait too long, the safe will lock and you will have to enter your code ag

3

Open the safe with a key. Use your emergency key that came with the safe to open it if you forgot the code or if the batteries have died. Remove the key cover from either the handle or the control panel to reveal the lock.

  1. 1

    Enter your code to open the safe.

  2. 2

    Place the electronic digital safe into code reset mode. On some models you need to hold the last digit of the code or press the "*" button to get into code reset mode. Other safes require you to open them and press a small red button on the inside of the door.

  3. 3

    Enter your new code on the keypad and press "#" to finish. Some safes may require you to press "*" or a letter to finish the code. If the safe requires it, enter the new code again to confirm that you entered it correctly.

  1. 1

    Use your code to open the electronic digital safe's door.

  2. 2

    Locate and remove the battery cover on the inside of the door.

  3. 3

    Replace the used batteries with new ones. For most safes, this will require two or four AA batteries.

  4. 4

    Test the batteries. Use your code while the door is open to test the batteries before closing the safe.

Feb 08, 2015 | Locks & Locksmithing

1 Answer

How do i set code for paragon safe


INITIAL BATTERY INSTALLATION
1. Remove the key plate cover, insert the key into the keypad and open the door.
2. Remove the battery cover plate located on the inside of the door.
3. Install 4 AA batteries provided and replace the battery cover.
NOTE
: If both the red and green lights are on while the safe is open, this indicates that the batteries are low and need
to be changed.

TO SET UP OR CHANGE A USER CODE
1. With the door open, locate the red button on the back of the door near the hinge.
2. Press the red button and listen for the beep.
3. Immediately enter your new passcode (3-6 digits long)
4. Immediately after entering your new passcode, press the "A" or "B" button on the keypad. Your new user passcode is now stored.
NOTE:
This safe stores up to 2 passcodes (a user code and a manager code). Entering a third code will erase the
first passcode entered.

SETTING UP OR CHANGING A MANAGER PASSCODE
1. Open your safe with the passcode you wish to change and leave the door ajar.
2. Press the "0" button on the keypad twice. Press the red button, listen for a beep and then enter your new user passcode.
New user passcodes may be 3-6 digits long.
3. Immediately after entering your new code, press the "A" or "B" button on the keypad. Your user code is now changed.
OPENING THE SAFE
1. Input your code and then press the "B" button, the green light will turn on.
2. Turn the knob clockwise within 5 seconds to open the door.
3. Each key pressed will be accompanied by a buzzer and a yellow flashing light. If the entered code is invalid the yellow light will
flash and the buzzer will quickly sound, this indicates the code needs to be re-entered.

CAUTION
: Entering the incorrect passcode 3 times will lock the system for 20 seconds.


More information can be found in the attached document web page.

http://www.paragonlockandsafe.com/manuals/mastermanual.pdf

Aug 29, 2014 | Paragon Electronic Digital Safe Jewelry...

1 Answer

Change code number to a new number on safe e.d.safe s25ebf


To open an electronic safe the first time, press the following numbers/letters on the
electronic keypad -159B. (These numbers are preset. You should change the code as soon
as possible after opening the safe to insure proper security). After you have entered the
factory set code, you will need to turn the knob on the faceplate to open the door. You will
have 5 seconds to turn the knob before the locking mechanism is reactivated.
ENTERING YOUR SECURITY CODE
To enter your own security code you will need to follow the steps listed below:
1. After opening the electronic safe (with the pre -set factory code of 159B) locate the
small red button on the inside of the door near the hinge.
2. Press the red button and then release it, you will hear a beep.
DO NOT SHUT THE DOOR UNTIL YOU HAVE CONFIRMED THAT YOUR NEW
SECURITY CODE HAS BEEN ENTERED CORRECTLY.
3. With the door open, enter your own personal security code, which can be 3- 8 digits
long, and confirm your new code by pressing the letter "B" on the electronic touch pad.
Before you close the door, try the new security code to make sure the lock release the
knob so you can turn it and retract the live action locking bolts.

Aug 04, 2011 | Office Equipment & Supplies

1 Answer

How do i change my code on my safe? it is a S-25E i have keys but want 2 change the code


Try this,

NOTE: The safe needs to be upright and right side up or the locking mechanism
won't work.
ELECTRONIC SAFES
To open an electronic safe the first time, press the following numbers/letters on the
electronic keypad -159B. (These numbers are preset. You should change the code as soon
as possible after opening the safe to insure proper security). After you have entered the
factory set code, you will need to turn the knob on the faceplate to open the door. You will
have 5 seconds to turn the knob before the locking mechanism is reactivated.
ENTERING YOUR SECURITY CODE
To enter your own security code you will need to follow the steps listed below:
1. After opening the electronic safe (with the pre -set factory code of 159B) locate the
small red button on the inside of the door near the hinge.
2. Press the red button and then release it, you will hear a beep.
DO NOT SHUT THE DOOR UNTIL YOU HAVE CONFIRMED THAT YOUR NEW
SECURITY CODE HAS BEEN ENTERED CORRECTLY.
3. With the door open, enter your own personal security code, which can be 3- 8 digits
long, and confirm your new code by pressing the letter "B" on the electronic touch pad.
Before you close the door, try the new security code to make sure the lock release the
knob so you can turn it and retract the live action locking bolts.


Good luck

Thanks


Apr 29, 2011 | Office Equipment & Supplies

1 Answer

Just put new batterys in safe . but safe will not stop bleeping what is the problem


Please follow these steps
Programming a user code
There are two ways to program a user code.
A 1. Press the Program key.
2. Enter the Factory Code. The green LED remains ON
while you enter the 5-digit user code of your choice.
After 5 digits are entered the green LED turns OFF.
(To enter a new User Code, repeat these steps.)
B 1. Press the red button inside the safe. The lock will
beep and the green LED will come on.
2. Enter a 5-digit user code.
(To enter a new User Code, repeat these steps.)
Keep your new user code secure.
For your records, please copy it here:
____ ____ ____ ____ ____
Programming a password
1. Press the Program key.
2. Press it a second time.
3. Enter your 5-digit User Code. The green LED remains ON.
4. Enter the 5-digit Password of your choice (any combination
except 00000.) After 5 digits are entered, the green LED
turns OFF.
(To enter a new Password, repeat these steps. To erase the
Password, press Program twice, enter your User Code and then
enter 00000.)

Battery replacement
Below When old batteries are removed for replacement, your Password will be voided; only Factory and User Codes will work. To
reestablish your Password, follow the directions above under
Programming a Password.
Key override
If your electronic lock fails or you do not have any codes
available, you may use a key override to access this unit.
1. Remove the battery cover, disconnect and remove the
battery holder.
2. Insert the skeleton key (second set of keys provided)
into the key hole inside the opening for the battery.
3. Turn the key to the right.
4. Turn the four bit key to the right.
5. Open the door.
Signals
Your electronic-lock safe communicates by means of several
audio/visual signals.
Red (Error) LED + three beeps indicates
one of the following:
1. You have pressed Program key out of sequence
2. You have entered an invalid code or password.
3. You have let 5 seconds or more elapse between key entries.
Green (Proceed) LED + single beep occurs
1. After entering each digit of Factory or User Code, or
Password
2. After pressing Clear key
3. After pressing Program key
Green LED only
1. Comes on after you enter a valid code/password and
remains lit during the 4-second period in which the safe
can be opened.
2. Comes ON in the Program User Code mode after you enter
the Factory Code and remains lit until you have finished
entering a 5-digit User Code.
3. Comes ON in the Program Password mode after you have
entered your User Code and remains ON until you have
entered a 5-digit password.
Yellow LED
Indicates low battery and will typically not turn ON until
battery has been in use approximately two years or longer.
Your electronic lock automatically performs a low battery test
during each lock use.
If a �low battery� condition is detected the Yellow LED will
come ON and remain ON during each subsequent lock
operation. (The lock will continue to function in a Low Battery
state, until battery failure.) The Yellow LED will turn OFF only
after three consecutive Good Battery readings or after the low
batteries are replaced. (Note: If the new batteries are installed
in less than 60 seconds the Yellow LED may come ON and stay
ON during the first lock operation before it returns to OFF.)
NOTE: It is recommended you replace the batteries after two
years, or when the yellow LED remains on.

Jan 09, 2011 | Safe International Electronic Digital Safe...

1 Answer

Where do i get instructions for changing the code on my hardline digital safe. The instruction paper that came with it appears to be for another safe. the paper mentions a red button where no red button...


I had this exact same problem. Then I realized the red reset button was actually INSIDE the safe itself. So you need to enter the factory default code "159" to open the safe, then on the inside of the safe next to where the batteries are is a red button. If you press that, the yellow light will flash and you'll get two beeps. That means you can now enter your own combination. I hope this helps.
-Mike

Jul 06, 2010 | Safe International Digital Electronic Safe...

1 Answer

YES I HAVE A GORDEN DIGITAL SAFE ALL I WANT TO DO IS CHANGE CODE 4 NUMBERS THE # ON THE SAFE IS P 45891


With the safe door open, you should see a red button, press, enter new code, then press either b or # depending on keypad.

Jan 17, 2010 | Safe International Digital Electronic Safe...

4 Answers

How to unlock a cathedral electronic safe ea25


After opening the electronic safe (with the pre-set factory code of 159B) locate the small red button on the
inside of the door near the hinge.

2. Press the red button and then release it, you will hear a beep. DO NOT SHUT THE DOOR UNTIL YOU HAVE CONFIRMED THAT YOUR NEW SECURITY CODE HAS BEEN ENTERED CORRECTLY.
3. With the door open, enter your own personal security code, which can be 3- 8 digits long, and confirm your new code by pressing the letter “B” on the electronic touch pad. Before you close the door, try the new security code to make sure the lock release the knob so you can turn it and retract the live action locking bolts.
If the code fails, go through steps 1-3 again. If the code works successfully, then you should lock the safe. When you open the safe in the future enter the security code you have set followed by the letter “B” and turn the knob.

If the incorrect security code is entered 3 times you will have an automatic lockout for 20 seconds before you can try your code again. If the incorrect security code is entered 3 additional times there will be a 5- minute lockout before the code can be tried again.

BATTERY REPLACEMENT
This safe uses 4- AA batteries. Under normal use, batteries will last about 1 year. When the battery is low, a red light will come on warning you that the battery is low. To test the batteries, enter your security code. If the batteries are low the red light located in the middle of the top of the keypad will start to flash.

To replace the batteries, open the safe door with your security code and turn the knob. Push the batteries cover plate, which is located on the back of the door, and replace the old batteries.

YOU MUST PROGRAME YOUR SECURITY CODE AFTER YOU REPLACE THE BATTERIES. SEE STEPS 1- 3 UNDER “ENTERING YOUR SECURITY CODE”.
TROUBLE KEY
A “Trouble key” has been provided in case you forget or lose your security code. Remove the small central panel from the front of the faceplate. Insert the key and turn it counter clockwise. Then turn the knob on the door towards the right. This will manually open your safe. If you lose your key, you may purchase a replacement key by referencing the serial number located under the central panel by the lock.
MAINTENANCE FOR KEY AND ELECTRONIC SAFE
If the door of the safe starts to rub on the door frame, open the door per the instructions above. By the door hinges you will find a threaded stem. Use an Allen wrench to tighten the threaded stem. This will help realign the door and give you trouble free access to the contents of your safe.

Nov 01, 2009 | Home Security

6 Answers

I forgot the safewell electronic code and didnt have the key


NOTE: The safe needs to be upright and right side up or the locking mechanism
won’t work.
ELECTRONIC SAFES
To open an electronic safe the first time, press the following numbers/letters on the
electronic keypad –159B. (These numbers are preset. You should change the code as soon
as possible after opening the safe to insure proper security). After you have entered the
factory set code, you will need to turn the knob on the faceplate to open the door. You will
have 5 seconds to turn the knob before the locking mechanism is reactivated.
ENTERING YOUR SECURITY CODE
To enter your own security code you will need to follow the steps listed below:
1. After opening the electronic safe (with the pre -set factory code of 159B) locate the
small red button on the inside of the door near the hinge.
2. Press the red button and then release it, you will hear a beep.
DO NOT SHUT THE DOOR UNTIL YOU HAVE CONFIRMED THAT YOUR NEW
SECURITY CODE HAS BEEN ENTERED CORRECTLY.
3. With the door open, enter your own personal security code, which can be 3- 8 digits
long, and confirm your new code by pressing the letter “B” on the electronic touch pad.
Before you close the door, try the new security code to make sure the lock release the
knob so you can turn it and retract the live action locking bolts.

If you can not get this open more then likely you will have to cut it open.. One last thing to try is to email safewell sales@safewellsafe.com
\
Good luck

Sep 14, 2009 | Locks & Locksmithing

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