My laserjet 1020 has a paper jam output message, i followed the instruction that appeared on the screen, but still, the message appear when i tried to print, there is also a red blinking light

Hi Akhtar Siddiqui

I would be happy to help you with your Laserjet 1020. I understand the printer will not pick up paper when you try to print. Please use the following document to troubleshoot the issue:
HP LaserJet 1018 1020 and 1022 Series Printers Printer Does Not Pull Paper...

I hope this helps, but if the issue persists, what you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: h22207 www2 hp com
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.

Best of luck.
I work on behalf of HP.



:)

Here's a video Harshit kumar suggested as a solution to your problem from YouTube:


Fixing a Paper Jam - HP LaserJet 1020 Printer

1. Check and/or Remove Paper from top output assembly.

2. Clean pick-up roller if it appears to be dirty or have sticky substance, etc. Replace roller if worn or damaged.

3. Check if the top paper output and rollers are free of damage.

4. Cycle Power or partial reset printer

5. Put only 10-25 sheets of plain white letter size paper in the input tray
6. Flip the paper stack over to verify printing on correct side.

Please follow the below web link steps
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00311028&cc=us&lc=en&dlc=en&product=439320&tmp_track_link=ot_search

Please follow the instructions given under the link:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00602233&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=439320&lang=en

you will have to first disconnect the printer cable and eject the paper from printer tray.

after you should be delete the pending document and uninstall and reilnstall the printer.

best of luck

Have you already followed the instructions in this article to clear the jam and reset the printer? Instructions to reset here. Please disconnect power for 1 minute or longer if it doesn't work the first time. Then try 30 minutes.
If that doesn't help, make sure that the cartridge doors are fully closed, check that the paper is stacked neatly and loaded correctly, etc.
Follow the cleaning procedures outlined here.
Finally, you might have this condition to deal with.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Hi,
Please visit this below mentioned link to troubleshoot your printer problem.

HP LaserJet 1020 Series Printers - Clearing Paper Jams
Thank You

Papper never realy "jams" the problene is usualy that the paper is late reaching the next paper sensor. What i would sugest is that you clean the paper pickup roller it is usualy in the shape of a D. Clean it with dishwassing soap dont use water just clean soap rub it on with a clean cloth until the roller is dry so use a small amount. This should solve your prbleme.

Hp false paper jam error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.


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Do you have Status Messages turned off? Access the Printer Properties window. Click the Configure tab (figure 1). Re-enable Status Messages by selecting On . Power cycle the printer by turning it off, then back on. Wait a few seconds for the job to resume or try printing the job again. Here is the hp link : http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00383419&cc=us&lc=en&dlc=en&product=439320&dlc=en&lang=en Good Luck