Question about Western Digital Elements powered by WD 320 GB External USB (WDE1U3200N) Hard Drive

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Power I have an elements WD5000C035. When I plug the hard drive into the wall and computer the green led on the power cable comes on. Once I switch the hard drive on, it loses all power and the led goes off and the computer doesn't recognize it. Do I need to replace the power cord or is the problem internal?

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  • 39 Answers

Difficult to say. You could be overloading the power supply & causing it to shutdown. Also possible there's a short somewhere inside the drive case. Is there more history? Is it brand new? Did it used to work? Any recent event/changes?

Posted on Jun 07, 2010

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000 wd5000c035


If it's the power adapter then a simple search of the internet should show you where to go to find one. The other problem is that the HDD may be bad. You'd have to open the case, remove the HDD then connect it to your computer. I'm sure this would void the warrenty. However if it is the HDD then you saved yourselp the cost of a power supply.

Aug 27, 2013 | Western Digital Elements powered by WD 320...

1 Answer

Gateway mx6448 Notebook will not power on, Red LED flashes 4 times when power on button is pressed then nothing happens. It is the same with only the battery. LED will not flash if I have only the power...


There can be many things associated with no power to the computer.
  • The outlet into which the computer is plugged may be inoperative.

  • The surge protector you are using may be inoperative.

  • The power cable may be loose or damaged.

  • An internal device may be damaged.

  • The power supply may be inoperative.

Basic Troubleshooting Power to the Computer
There may not be a consistent flow of power to the computer.
  1. Verify that the outlet into which you are plugging the computer is operational.

  2. If you have the computer plugged into a surge protector, plug it directly into the outlet.

  3. Verify that the power cable is plugged securely into the back of the computer.

  4. If you have a monitor with a removable power cord, swap the power cords between the monitor and the computer.

Note: If you recently added a new hardware device prior to experiencing the no power issue, turn off the computer and remove the newly added hardware. If there is still no power, reseat all the other cards and cables in the computer to verify that all other devices are seated securely.
Resolving Power Supply Issues
  • External Device Conflicts
  • There may be an external device causing the computer not to turn on properly.

    1. Before continuing, verify your computer is turned off.

    2. After you have established that adequate electricity is going to your computer, verify that the voltage switch on the back of the power supply is set correctly. The small red switch is to be set to the 115-volt setting.

    3. Remove all external devices except the monitor and turn on the computer. If the fan on the back of the computer now spins, turn off the computer. Plug in the external devices one at a time and turn on the computer after each device is added.

    4. Note: If you removed all external components and the fan on the back of the computer does not spin, the problem is with something inside the computer.

  • Internal Device Conflicts
  • This helps determine if the issue is a damaged or badly seated component.

    1. Verify that the computer is turned off.

    2. Remove the case from the computer.

    3. Remove all the red, yellow, and black power connectors from each floppy disk drive, CD-ROM drive, and tape backup unit that is in the computer. The only devices connected to the power supply are your hard disk drive and motherboard.

    4. Turn on the computer and verify that the fan on the back of the computer spins. If it does not spin, turn off the computer.

    5. Remove the power connection from the hard disk drive and reconnect power to one floppy disk drive. Turn on the computer and verify that the fan on the back of the computer spins.

    6. Reseat the power connection from the power supply to the motherboard. Turn on the computer and verify that the fan on the back of the computer spins. If the power has been restored, turn off the computer and reconnect the power connections to the devices. Test the computer for power after reconnecting each device.

  • Power Switch
  • The power switch may not be functioning properly.

    1. You may need to open the case and readjust the power switch.

    2. Locate the control panel inside the computer and remove any screws holding it in place.

    3. Turn on the computer with the control panel removed by pressing the button on the control panel that corresponds to the power button. If the power supply fan spins and/or the computer turns on, put the control panel back in its place. Try to turn on the computer again.

  • Test Switch and Diagnostic LED
  • Note: Not all power supplies have a test switch and diagnostic LED.
    Certain power supplies have a test switch and LED to help better troubleshoot the device. The green LED is always on when the computer is powered on. If the computer is not receiving power please perform the diagnostic test below.

    1. Verify that the computer is turned off.
    2. Remove the case from the computer.
    3. Remove all of the red, yellow, and black power connectors from each floppy disk drive and ROM drive and the tape backup unit (TBU) that is in the computer. Remove all power connectors from the motherboard. The only device that needs to be connected to the power supply is the hard disk drive.
    4. Press and hold the test switch for five seconds on the power supply, and then verify that the green light on the power supply comes on.
    5. If the light comes on:
      1. The power supply is good and something that was plugged into the power supply is causing the computer to not turn on.
      2. Plug devices in one at a time, testing with the test switch between each device to determine what is causing the power issue.
      3. If all devices are plugged in and the light is working, the connections may have needed to be reseated, or it is possibly a power switch issue.
      4. Go to the power switch section of the power supply checklist for additional troubleshooting steps.

    6. If the light does not come on:
      1. Disconnect the power from the hard disk drive, and then plug in power to the CD-ROM drive and determine whether the light comes on.
      2. If it does, follow the preceding information - "If the light comes on."
      3. If the light still does not come on, contact Gateway Technical Support.

    7. Confirm that power from the power supply is connected to the motherboard. Remove all cards and cables from the motherboard, and press and hold the test switch for five seconds on the power supply and determine whether the green light-emitting diode (LED) comes on.
    8. If the LED comes on, put the devices back in one at a time, testing between each device to determine what is causing the issue.



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Dec 02, 2010 | Gateway MX6448 Notebook

1 Answer

I have an elements hard drive MDL:WD5000C035. When plugged in the green light on connecter will flicker once and then not at all and the blue light on the hard drive will not come on at all.


Hello,

Typically, faulty adapters that have a green led or light when having no drive connected, stay on when powered. Once connected to the drive, the power led on the adapter turns off.

Sometimes the adapter can be replaced under warranty.
Select Warranty Check on the site for End User Costumers:
http://support.wdc.com/warranty/index_end.asp?lang=en
Select your country and enter the Serial Number, sometimes near the barcode ( not the model number you mentioned ).

When the adapter is still under warranty you do NOT have to fill in a sheet for an RMA ( Product Replacement form) for the hard drive.
You can make a phone call using the number that is free from charges. Look on this page for your country for phone support:
http://support.wdc.com/contact/index.asp?lang=en

When the adapter is out of warranty, you can look for a replacement in the WD shop. See next site:
http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1378&p_created=1118358612&p_sid=1VgzXjvj&p_accessibility=0&p_redirect=&p_lva=1378&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MSwxJnBfcHJvZHM9MCZwX2NhdHM9MCZwX3B2PSZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX25sJnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9MTM3OA!!&p_li=&p_topview=1

Mar 23, 2010 | Western Digital Elements powered by WD 320...

1 Answer

WD5000E035-55 Model


it seems u have a sata or a ide drive fitted in the casing
please open the casing and remove the raw hard drive and connect it directly yo ur computer.
it will start working .. do this if you are urgently needing to work on pc with this drive. this is a shortcut if you wish to ascess your work.
later you can on monday get your adapters checked. i dont feel adapter is faulty in your case.

Sep 19, 2009 | Western Digital Elements powered by WD 320...

1 Answer

My led light won't stay on


Sound like your hardrive motor has a short

Aug 07, 2009 | Western Digital 250GB ELEMENTS EXTERNAL...

2 Answers

WD elements 500GB -


Had the same thing .... called them and they gave me a RMA for a new drive .....

Jul 22, 2009 | Western Digital Elements powered by WD 320...

1 Answer

Fast green blink


Perform the following steps, in order, until power is restored or it is determined that there is a hardware failure:

1.Disconnect everything from the computer, including the power cord.
2.With the power cord disconnected , press the power button on the front of the computer for five seconds. Plug in the power cord and test to see if the computer can turn on. If not, continue using these steps.
NOTE: If the power supply fan makes an inconsistent grinding sound or stops and starts erratically, replace the power supply

3. With the power cord removed, flip the red voltage selector switch to the opposite position. Wait about five seconds, and then switch the red voltage selector switch back to its original location. Ensure that the voltage selector switch is on the correct setting, 115V for North America.
Performing this step ensures that the voltage switch is engaged and set correctly for your country/region.

4. Plug in the power cord and test to see if the computer can turn on. If not, continue using these steps.
5. Plug a lamp into the same outlet to see if the wall outlet has power. Try the computer in a different outlet in order to eliminate the outlet as a possible source of the issue. Test both to see if the wall outlets have power.
6. Remove all extension cords, power strips, surge protectors and any converters that remove ground. Plug the power cable directly to the wall outlet. Test for power. If this fixes the issue, find the device that is causing the issue and do not use it.
NOTE: If you find the device that was causing the problem was a surge protector, resetting a breaker or fuse on the surge protector may fix the issue.
8. Remove all attached devices except for keyboard, mouse, and monitor.
9. Remove any internal component that was recently added, such as video card, memory, CD, DVD, and hard drives. An added device may take more power than the power supply is rated for. If the problem goes away when the component is removed, the only option is to upgrade the power supply to power supply with a higher wattage rating.
10. Check the power switch:
a. With the power cord disconnected, press the power button on the front of the PC. The button should release easily and not stick in the socket.
  • If the button sticks, it should be replaced or serviced.
  • If the power button does not stick and appears to be functioning, continue using these steps.
11. With the power cord disconnected, remove the case or side panel.
  • Follow the wires from the power button on the front of the computer to their connection on the motherboard.
  • Look at the power switch cables connected to the motherboard. If the cable has become disconnected, connect the power switch cable connector to the connector on the motherboard.
  • Replace the side panel, plug in the power cord and test to see if the computer can turn on. If not, continue using these steps.
12. Find the defective part:
  • With the power cord disconnected, remove the case or side panel.
  • Disconnect all power cable connectors from their connectors on the motherboard and from the back of internal devices (the back of drives). Make sure to label or remember where each cable connects for future reference.
  • Replace the side panel, plug in the power cord, and examine the light on the back of the power supply:

13. If the LED is on solid and is not flashing, the power supply is probably good and the problem is most likely caused by a defective component (processor, memory, PCI card) or a defective motherboard. Have the computer serviced, or remove the components and replace them, one at a time, to find and replace the defective component.

14. If the LED is still flashing (it should not flash with all connectors removed), plug the power cable into a different power outlet that is known to be good. If the LED still flashes, the power supply should be replaced.

15. If the LED light is now off, plug the power cable into a different power outlet that is known to be good. If the LED stays off, the power supply should be replaced.

NOTE: If an electrical storm or power surge has recently occurred, then it is more likely that the power supply, the modem, or motherboard is damaged and requires replacement.

Apr 11, 2009 | HP Pavilion a340n (DQ099AABA) PC Desktop

2 Answers

640 GB WD element hard drive has no power


Try it on a different USB port or on a different computer - is this hard drive powered via a mains cable ? If so is that plugged in and switched on as well ?
Also does the hard drive have an on off switch at the back or on it anywhere that needs turning on ?
Does this hard drive have a firewire port or another way of connecting to it ?

Apr 10, 2009 | Western Digital Elements powered by WD 320...

1 Answer

Red light on power up. No image on monitor. Pc fans working.


On a computer mainboard there are usually a number of connecting pins right next to one another called RESET, POWER LED, HD LED etc.
The power led often leads to the green LED next your power button to show that the juice is available and on. The cable that leads to the red LED is usually the HD LED which shows that a disk drive is being accessed.
Since the red LED is active, one of your disks is probably being accessed and that's where the problem is. Either the disk is damaged, the cable is still not inserted properly or the bios is having problems identifying one of your disk drives.

1) Power the computer off. Take the power cable out. Make sure that you are grounded (have no static charge on your body). Take all of the cables between your mainboard and your disk drives off.
2) Plug in one of your disk drives, reconnect the power cable, switch the power on and watch the monitor. If all goes well you will see that the bios has recognized the disk drive and will simply display a message that the operating system for example isn't available or no harddisk drive is present (if you connected something other than a harddisk drive).
3) repeat this process with the other drives, powering the pc completely off each time and then adding a new disk drive.
4) once you've reached the point where the red LED drive is displayed but no message is available, you've found the culprit that is keeping your pc from booting properly. Hopefully the cable has just been stuck on improperly or the cable is damaged (Check it), rather than you having disk drive damage.

Good luck!


Mar 27, 2009 | Aspire Red X-Cruiser Mid Tower ATX Case...

1 Answer

Hp 1315 all in one


The all-in-one product does not turn on If the all-in-one product does not turn on at all, try the following actions in order to determine the cause:
  1. Unplug the power supply from the wall outlet.
  2. Unplug the power supply from the back of the printer.
  3. Remove the product cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
  4. Wait at least 20 seconds, then, plug in the supply back into the wall outlet.
  5. Plug in the power supply back into the printer.
  6. Press the power button to turn the printer on.
  7. For models that have an external power supply module, verify that the power supply module is plugged in correctly. Some power supply modules have a green LED built into the connector end or on the power supply module. This LED will be lit if power is present. If the LED is not lit, replace the power supply module.
  8. Plug the power cord into a different electrical outlet. If the all-in-one product has an ADF with an external cable plugged into the back of the product, use the following procedure:
    1. Turn off the unit.
    2. Unplug the power cable from the wall outlet.
    3. Unplug the ADF cable from the back of the product.
    4. Plug the ADF cable to the back of the product.
    5. Plug in the power cable to the wall outlet, and turn on the power.
      1. If no change, the problem is not the ADF.
      2. If the problem clears, turn off the all-in-one, unplug the power cable, and reconnect the ADF.
      3. If the error returns, the ADF is defective. Contact HP Customer Care to get the ADF replaced.
  9. Disconnect the computer parallel cable from the back of the all-in-one product and try to turn on the product again. The computer might be grounding out through the parallel port. If this corrects the issue, check the grounding of the computer and outlet.

Jan 08, 2008 | HP PSC 1315 All-In-One InkJet Printer

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