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10.00.00 supply memory error - Laser Jet P3005 series Printer

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Memory Supply Error 10.00.00 The printer is unable to read or write to the print

cartridge e-label, or the e-label is not on the cartridge.


Basically what is happening is the printer cannot read the small chip on the toner cartridge. The chip is located on the front right of the toner cartridge as it is inserted into the printer. 1 - Make sure the toner is firmly seated into the printer. 2 - Power cycle the printer with the toner out of the printer. Install the toner back into the printer. 3 - Install another toner cartridge. 3 - Verify that the e-label connector is firmly seated in connector J510 on the ECU. You might have to remove the main cooling fan.


Contact a local HP Authorized Service Center for further assistance.

Posted on Jan 15, 2011

  • Anonymous Jan 15, 2011

    Memory Supply Error 10.00.00 The printer is unable to read or write to the print

    cartridge e-label, or the e-label is not on the cartridge.



    Basically what is happening is the printer cannot read the small chip on the toner cartridge. The chip is located on the front right of the toner cartridge as it is inserted into the printer. 1 - Make sure the toner is firmly seated into the printer. 2 - Power cycle the printer with the toner out of the printer. Install the toner back into the printer. 3 - Install another toner cartridge. 3 - Verify that the e-label connector is firmly seated in connector J510 on the ECU. You might have to remove the main cooling fan.



    Contact a local HP Authorized Service Center for further assistance.

    Memory Supply Error 10.00.00 The printer is unable to read or write to the print

    cartridge e-label, or the e-label is not on the cartridge.


    Basically what is happening is the printer cannot read the small chip on the toner cartridge. The chip is located on the front right of the toner cartridge as it is inserted into the printer. 1 - Make sure the toner is firmly seated into the printer. 2 - Power cycle the printer with the toner out of the printer. Install the toner back into the printer. 3 - Install another toner cartridge. 3 - Verify that the e-label connector is firmly seated in connector J510 on the ECU. You might have to remove the main cooling fan.


    Contact a local HP Authorized Service Center for further assistance.

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Posted on Jan 02, 2017

Salim Baig
  • 281 Answers

SOURCE: error 10 10 00 supply

Hi Noman

This error is displayed on HP printers only. And this appears if the smart chip on the toner cartridge is bad. Try to replaced it with a new one and this will not appear. And at the same time if you can manage to get an old cartridge chip you can replace.

Posted on Jul 18, 2011

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Hello I have a problem with the work printer. It is a 3500 hp color laser jet and it is having a 10.10.00 supply memory error. I'm not sure what to do. Can you please help me?


10.10.00 SUPPLY MEMORY ERROR
Missing memory on supply
Black print cartridge

1. Open and close the front door.
2. Ensure the cartridges are fully seated.
3. Swap the cartridge for the color indicated with a cartridge in another slot to determine whether the error follows the cartridge or stays with the slot. If the error follows the cartridge, replace that cartridge, otherwise, continue with step 4.
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I am assuming that the printer is giving a supplies memory test error in which case it is a faulty micro chip on the toner cartridge. If this is the case then you need to replace the toner cartridge.

If the printer is not displaying supplies memory error, but actual memory test error then the problem is in the memory on the Formatter Board. The formatter board in these printers are prone to faults.
If your board has an added memory stick, I suggest that you remove it after turning off the printer and then power on again and see if the error is still displayed.

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1 Answer

10.1000 memory error


Thank you for contacting FixYa with your printer inquiry.
This error is normally associated with a supplies error. I have extracted information on this error from the HP 6L manual.

Error Codes
Error 10 - Supplies Memory Error 10.XX.YY Exact format is dependent on printer model
    The printer is unable to read the electronic information (elabel) on the print cartridge. This helps track page count and life of consumable.
    XX Description 00 memory error on the cartridge or 01 memory device not found
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    10.00.02 Magenta print cartridge
    10.00.03 Yellow print cartridge

  1. Supplies used in newer printer models contain a memory chip. The information contained on this chip is dependent on the printer model and the supply. The error 10 indicates a problem with the printer obtaining the information from this chip. The chip may be missing or defective or contain incorrect information. There may be a problem with connection between the memory chip and DC controller. Turn the printer off/on to attempt to clear or reset the message. Remove and reinstall the supply, replace the supply.
  2. Replace the memory chip cable/connector or the DC controller.
    How did we do?
Hope this helps helps. Please keep us updated and remember to rate this answer.
TF

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