Question about HP Officejet 5610 All-In-One InkJet Printer

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When trying to scan, I am receiving an error that reads "refer to device documentation to troubleshoot"

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Please perform the steps provided in the following HP web link:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01699977&cc=us&lc=en&dlc=en&product=441125

:) Dr Tony

Posted on May 26, 2010

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Ricoh c6501 sp error coad sc 925 solution


SC925 B Net File function error *GW The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue. The HDDs are defective and they cannot be debugged or partitioned, so the Scan Router functions (delivery of received faxes, document capture, etc.), Web services, and other network functions cannot be used.
HDD status codes are displayed below the SC code: • Refer to the four procedures below (Recovery from SC 925). Here is a list of HDD status codes:
Display Meaning (-1) HDD not connected (-2) HDD not ready (-3) No label (-4) Partition type incorrect (-5) Error returned during label read or check (-6) Error returned during label read or check (-7) "filesystem" repair failed (-8) "filesystem" mount failed (-9) Drive does not answer command (-10) Internal kernel error (-11) Size of drive is too small (-12) Specified partition does not exist (-13) Device file does not exist


Procedure 1
If the machine shows SC codes for HDD errors (SC860 to SC865) with SC 925, do the recovery procedures for SC860 to SC865.
Procedure 2
  1. If the machine does not show one of the five HDD errors (SC860 to SC865), turn the machine power off and on.
  2. If this is not the solution for the problem, then initialize the NetFile partition on the HDD with SP5832-11 (HDD Formatting - Ridoc I/F).
    NetFiles: These are jobs printed from the document server using a PC and DeskTopBinder. Before you initialize the NetFile partition on the HDD, tell the customer:
    • Received faxes on the delivery server will be erased
    • All captured documents will be erased
    • DeskTopBinder/Print Job Manager/Desk Top Editor job history will be erased
    • Documents on the document server, and scanned documents, will not be erased.
    • The first time that the network gets access to the machine, the management information must be configured again (this will use a lot of time).
  3. Before you initialize the Netfile partition with SP5832-11, do these steps:
  4. Go into the User Tools mode and do "Delivery Settings" to print all received fax documents that are scheduled for delivery. Then erase them.
  5. In the User Tools mode, do Document Management> Batch Delete Transfer Documents.
  6. Do SP5832-11, then turn the machine power off and on.
Procedure 3
  1. If "Procedure 2" is not the solution for the problem, do SP5832-1 (HDD Formatting - All)
  2. Cycle the machine off/on.

Apr 12, 2016 | Ricoh Office Equipment & Supplies

1 Answer

When I click the Scan To button I get an error message that reads: " No Scan Options: Refer to device documentation to troubeshoot." I am using an HP Officejet J57789 All-in-One


Its hardware failure in scanning section,not only scan even copy & sent fax also effected...needs professional to rectify the problem..you are tec guy we can suggest you

Sep 06, 2011 | HP Officejet J5780 All-In-One InkJet...

2 Answers

Can't scan- Refer to device documentation to


Try using widows paint. Look in windows accessories off the start program menu. If you open windows paint, look for open file from "Scanner or Camera". Most likely you can get the scanner to work again in Vista. Otherwise...try Vuescan scanner software. I think you can get a free trial period online and it should also work. You'll have to pay for that if you like it.

May 19, 2010 | HP OfficeJet 6310 All-in-One Printer...

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