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I am trying to scan a photo onto my parents computer and it says to refer to manual to toubleshoot the problem. i dont know where the manual is. its copying fne

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Insufficient information.

1) Are you using their scanner, or have you just connected yours to their computer? If yours to theirs, then you may need to install your drivers into their computer.

2) What model / make? Go to their website (try a Google search using just the brand name) and look for the Support section. Most manufacturers allow you to download drivers and manuals.

3) Is it a Multi function unit? Not so important as to "the problem" but this would explain why it copies OK but, maybe due to (1) above, you cannot scan to the computer.

Good luck.

Posted on Apr 07, 2008

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