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There are two drives in the printer. One moves the print head (cartridge) back and forth across the paper. Check to see if the "rubber band" drive belt is slipping or broken off. There is also a roller motor which feeds the paper. This has nylon gears which can make a grinding sound if one of the gears gets stuck. Make sure there are no pieces of paper stuck in the gears.
The only real common noise on that machine that I can think of is in the tray 3/4 module. When it goes to feed paper there is a gear chain that looses mesh and makes noise, doesnt feed paper , just shuts off. Other than that, I have not seen many noises from that product.
the gears of the printer r worn out and they have hanve lost their allignment settings so this problem.either replace the gears.or the other solution.do not insert the paper in the tray ,keep it little bit outside and hold the end of the paper in hand when you will give a printout the printer will make a noise of picking the paper at that time just push the paper inside and then it will print properly.
Does it feed a length of paper? if so, you may have either the wrong paper, or the paper loaded incorrectly. It needs to be thermal paper, and it will only print on one side, so if you are sure its thermal paper then try turning the paper over and loading it that way.
If it doesnt feed any paper and just makes noise then the problem is probably a broken gear inside the printer. For this you would need to find a place that can repair these terminals.
SOund more to me like you have worn out feed wheels. They are slipping when trying to feed, therefore you get a paper jam indication, but no paper has been fed. Check the feed roller texture. If it is slick replace the roller.
I will state that first. You could have a sticking sensor, but that is less likely if you say it feeds paper.
The second most likely problem is the paper feed or paper registration clutch failing. Those are electromechanical clutches that are located on the loerf front section of the frame. You would need to remove the left side cover ( looking from the front). The clutches are round and silver, about an inch and a half thick with black gears on them. If the clutch faces are slipping, the rolllers will not drive and result in a jam.
The more I think about what your describing, the more I believe one of your clutches is bad.
I just obtained a printer with the same problem. When I opened it up I discovered a plastic gear that had cracked and was not turning the main paper roller as it was slipping. It looks like the solution is to replace the roller if you can find one or to repair the gear and epoxy back onto the roller. I am trying the later.
when you say ''heavy weight'' do you mean thin card etc. Most printers dont like to use thicker paper. does it make a noise. like gears slipping or crunching when it is trying to feed. if this is the case, then the feed gears maybe worn.
i am having the same problem and after looking it over, something is not feeding it thru the beginning of the paper starting in. if i pust 1 sheet down far enough to grab the paper it will print one page at a time. I have been unable to determine what is not feeding at the beginning yet.