Question about Jura Capresso Elegance Therm 437 8-Cup Coffee Maker
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Posted on Jan 02, 2017
Well, you could try unplugging for an hour. Sometimes that helps, but these have been having a lot of problems (but don't ask their customer service that, they can't admit it but I'm pretty sure they all know it!). I would say call customer service anyway if it's under 3 years old (800-726-0190) after you've unplugged it and let them know what's going on (model and serial # are both located on the bottom of the unit, stamped in the black part). If it's under warranty they can offer you a replacement and from what I hear Cuisinart has been getting in new coffee on demand units (like the one you have) that have fixed the problems. They're on back order right now though, so there will be a wait. Other than that, I would say you don't have many options, unless the store is willing to take it back, because this one is pretty much a goner. Not the first time I've seen it. :(
Posted on Aug 28, 2009
I have some good instructions I downloaded from www.kaffeestudio.com . They are in German, but with many pics. If you are technically adept, then it is really no prblem. You should put in new o'rings and lubricate with the food grade silicon grease before reassembly, otherwise it won't be long before you are doing it again. Give yourself about 3 hours to perform this task the first time. One thing to remember. The cleaning tablets tend to strip the lubrication from the brew units, subsequently binding up the brew unit, sometimes tearing the o'rings and giving the malfunction 8. Plan on this being an ongoing maintenance exercise. Plan on at least once every year or two to have to do this.
Posted on Oct 18, 2009
Coffee overflowing onto the counter is a common complaint found in response to many automatic drip coffee makers. The following are potential solutions that can be used to rule out "operator error" vs. a defect or malfunction:
1. Do not "pack" or otherwise overfill the cone/basket with grinds.
2. If self-grinding your coffee beans, ensure you are using the correct grind setting for an automatic drip coffee maker. (See instruction manual for coffee maker and/or grinder.)
3. Do not overfill tank with water. Use the marks on the side of the reservoir rather than those defined by another measuring method. This is because a "cup" in a coffee carafe is defined as 6 oz, not 8 oz, and in some cases as little as 5 oz as a cup. (See your owner's manual.)
4. Make certain the filter cone/basket clicks into place and that the carafe is centered and pushed all the way in.
5. Try a permanent filter rather than a paper filter or vice versa.
6. Only use the correct permanent or paper filter (see manual).
7. Verify that the Pause 'n Serve button isn't sticking. If it is activated too long the brew will escape over the top of the cone/basket. This may be more apt to happen if the alignment of the carafe and the basket is incorrect.
8. Clean your carafe and machine with vinegar or as instructed by your owner's manual at least three times per year, more if your water supply is hard (prone to leaving water spots). A properly cleaned machine is less likely to suffer a burned out heating element, to take too long to brew a pot of coffee, to produce "off" tasting coffee, or to clog and overrun the filter basket.
9. Ensure that the coffee machine is sitting level on the counter.
Posted on Jan 04, 2010
I had the same problem, and it turned out it was the top needle that was clogged. I used a safety pin to clean out the needle and it worked again . . . I descaled immediately, just in case it needed that too. I am back to coffee goodness!
Posted on Jul 11, 2010
Tips for a great answer:
Fortunately the problem you describe is not model specific. All Jura machines in the series C, E, F, J, S & Z models have the same problem. The Jura recommended maintenance is insufficient or erroneous. Here is how it occurs:
1- When new machine is set up, the instructions advice the owner to set up OK for use of Filter cartridges. This set helps only to display reminders for replacing the filter.
2- The initial set up instruction also advises that with regular use of Filter, descaling the machine will not be needed. That is really not accurate. Consequently, the reminders for descaling are delayed for over one year or more. This causes serious consequence with accumulation of Calcium deposits in the entire hydraulic and coffee system.
3- Use of Filters alone does not prevent Calcium deposits. Cleaning tables recommended & sold by Jura do not remove Calcium deposits in the coffee/water passages. The automatic descaling method recommended by Jura leaves the coffee side of the machine unclean. The error message in your machine is due to Calcium deposits in the Brew group, coffee outlet & the faucet dispensing coffee in the cup. I suggest all Jura machine owners should manually descale machine. Manually descaling includes use of 6 to 10 rinse cycles with descaling solution in the water tank. The error message "Clean Machine" is accurate. This error message is pointing to descale the Brew group, coffee outlet tube and coffee dispensing faucet by using rinse cycles.
After the rinse cycles are complete, refill Descaling solution in the water tank & continue descaling the rest of the machine by using hot water dispensing function, ½ cup at a time until the tank is empty. Finally, give a final flushing of machine to flush out remaining descaling solution inside the machine.
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