Question about HP PHOTOSMART PLUS B209A All-In-One Printer

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Replaced empty black ink cartridge, wont print black ink even after cleaning and aligning the printheads

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For severe print quality or missing color issues (...printers which use HP564 ink cartridges) there could be an air bubble/gap between the ink cartridge and PRINTHEAD, or a portion of the PRINTHEAD is dry, so you should first perform a CLEAN PRINTHEAD procedure from your printers control panel (i.e. select TOOLS - CLEAN PRINTHEAD).
It it then suggested you print the SELF TEST or PRINT QUALITY REPORT (under TOOLS menu) to aid in identifying which color is causing the issue. Check that cartridge or cartridges to ensure they have plenty of ink inside.
NOTE: If one or more the colors were previously dry fired during printing (i.e. if you continued printing using only a few colors to one, air may have been accidently ingested into the ink lines between the cartridge(s) and PRINTHEAD. To recover from this more severe condition, you may have to run the CLEAN PRINTHEAD procedure 2 or 3 times. Print the SELF TEST REPORT or PRINT QUALITY REPORT to see if there is any visible improvement in colors and/or print quality.
If a problem persists then it is suggested to review the steps outlined on the following Inkjet411 HP564 support page, including printhead removal/printer electrical contact cleaning and service station cleaning. A dirty service station can cause poor image quality and/or ink cross-contamination between different colors:
http://inkjet411.com/?page_id=1451
If the problem still cannot be corrected, then the PRINTHEAD may be dry and may need to be flushed (i.e. with warm water as it could have dried out, but this is a function of how much you print). Remove and thoroughly flush all ink ports for 2-3 minutes...thoroughly dry printhead prior to re-installing. Retest. For complete instructions refer to video here: http://inkjet411.com/?page_id=2412
Worst case scenario the PRINTHEAD may simply be electrically damaged or at end-of-life (while rated for 10-12,000 pages, the average consumer may only see an average of 5,000 printed page throughput) and may require replacement. A severe failure of the PRINTHEAD is typically accompanied by error messages such as INCOMPATIBLE PRINTHEAD, REPLACE PRINTHEAD or INK SYSTEM FAILURE. NOTE: The PRINTHEAD will eventually fail in time. For more information on the how the PRINTHEAD works, watch the video here: http://inkjet411.retailinkjet.com/?page_id=1983
To verify Printhead electrical performance, activate the Tap 41 diagnostic test, (i.e. Pen Status: Pen OK).....for printer model instructions please visit: http://inkjet411.com/?page_id=1813
To solve other HP564 ink-series printer/printing related issues please visit http://www.inkjet411.com

Posted on Jul 26, 2013

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The head of your printer cartrige (black) are not detected by the printer because it was damage and need to be replace. So that no more black ink could print anyway.

Posted on May 26, 2010

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Kodak esp 5210 wont print black


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Same thing happens reversed with color being replaced.
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I have a brother MFC-490CW and replaced the black ink, and my color ink has run out. It will not let me print as it says ink is low, so it won't even let me use the black? How do I print with only using...


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Hi,
Let's clean and align.

Make sure that there are 5 - 10 sheets of plain paper loaded in the paper tray.

2 Press menu to display the main menu.

3 Press down arrow until Maintenance is selected.

4 As needed, press down arrow until the desired option is selected.

5 Press OK.

6 Follow the prompts in the display screen to initiate or cancel the task.

These available maintenance options are shown below:

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From windows, : Open the Home Center Help panel by clicking Help on the Home Center window, as needed. Click Maintenance, and then click
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Macintosh: Open the Home Center window and click Maintenance, and then click Nozzle Correction or Printhead Alignment.

Should be good now.

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1 Answer

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I have had the same problem It is the print head not the cartridge If your printer is still under warranty have the printhead(s) replaced if not Open the unit where the print heads are and hold the OK button for 5 seconds. The Print head carriage will move to the left

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Replace the printhead after it has dried out (less than a minute). The printer will then go through an alignment cycle and should print I had to do this several times before the print head performed as it should

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Hi marc, it sounds like the normal clean has not eliminated the clog you may have in back printhead. I need to know if you refil your own cartridges or not to be specific, but basically you need to remove the black ink cartridge, and clean the printers heads yourself, and right down where cartridge sits wth cotton buds and proper cleaning solution. Wipe the surface of cartridge if it has the printhead attatched (some printers have the printhead on them, some have it on the cartridge. Replace ink, reset black ink level, cancel the alignment for now, go straight to printing. Print a test page and see how it goes.

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