Question about HP J3680 Officejet All In One Printer

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When i try to scan a document it tells me to refer to device document, but i cant find my cd or paperwork. can you help

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Please perform the steps provided in the following HP web link:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01699977&cc=us&lc=en&dlc=en&product=3441026

:) Dr Tony

Posted on May 26, 2010

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1 Answer

I keep trying to scan a document on my hp officejet j4580 all i n one that i just installed and itkeeps saying refer to device documents, no scan option.. what should i do i cant find ne thing about it in...


Kindly install the scanner software for printer the driver software cd just re install it will install the scanner software and make sure in device manger there is not other usb device listed if it is there just remove it. And refresh it in will automatically install the driver.


Hope this helps. Please rate my response.
Thanks.
Have a good day

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Machine suddenly stopped scanning


Open My Computer and see if there is a scanner device at the end of the list. If there is, try to scan using Windows scanner and camera wizard. (right click on it, Get picture using Scanner wizard)

Remove the drivers from Control Panel, Add remove programs. Disconnect the printer. Restart the computer. Reinstall the drivers from the original CD that came with the printer. When the installation program ask you to connect the printer, do so. If you have lost your CD, try to download the "Full installation package" from the site of the manufacturer.

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1 Answer

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Kindly install the scanner software for printer the driver software cd just re install it will install the scanner software and make sure in device manger there is not other usb device listed if it is there just remove it. And refresh it in will automatically install the driver.
Hope this helps. Please rate my response.
Thanks.
Have a good day.

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1 Answer

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Kindly install the scanner software for printer the driver software cd just re install it will install the scanner software and make sure in device manger there is not other usb device listed if it is there just remove it. And refresh it in will automatically install the driver.

For normal scanning you can choose the option of Scanners and Cameras wizard in control panel. But it is better if you have software disk of printer because it contains more option.
Hope this helps. Please rate my response.
Thanks.
Have a good day.

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I had the same problem for months. I couldn't solve it but found a work around. Place the document to scan in the scanner.

Open MS Paint (Start/Programs/Accessories/Paint). Click on File in the menu bar, then from Scanner or Camera. It scans!

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Hello
Have you installed full software from the CD that came with the printer?
if not do that first, do you mean that you cant push printer button and automatic scan to computer?

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1 Answer

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you need an application software to scan a document first, install one from your manufacturer's CD and follw the direction carefully, or if your computer recognizes

go to start-program-accesories-then scanner and camera, see if your computer recognizes your scanner.

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I cant scan it says refer to documentation to troubleshoot. How do I fix this. Ishala

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