Question about Acer Aspire E380 ASE380-UD500A PC Desktop

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Card Readers have disappeared

I have an Acer Aspire E380 desktop PC running Vista SP1, which has built-in card reader slots (G: H: I: K:)

When I started the PC yesterday, they have all disappeared off the drive mappings (in "Computer").

Acer say that because these are run from USB I have to return teh PC to factory defaults to re-install them. However i don't want to have to reinstall all my other software too, and what is to say they won't disappear again ?

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  • Anonymous Jul 09, 2008

    I'm having the same problem

  • kbre042a Dec 25, 2008

    Yeah was working fine had my computer less than 6 months and stopped working

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I have the same problem and I have factory reset my pc and everytime it works but as soon as I update windows my card reader stops working

Posted on Aug 07, 2009

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Hi guys... the problem is easily solved as follows:

-turn off and unplug your tower
-open the side and and follow the card reader wire to the motherboard
-unplug the reader wire from the mobo (remember where it goes)
-plug in and turn on computer with reader unplugged
-let computer fully start till it idles
-turn off and unplug your tower
-plug the reader back in as it was before
-close the side of the tower
-plug in and restart the tower

Your reader should magically reappear.

- Millbrook PC -

Posted on Jul 25, 2009

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Don't believe the manufacturer when they say that the only choice is to reinstall - Your question of "what if they disappear again?" is valid, because it could very well happen.

Go into the Device Manager. Make sure that you can see hidden devices, and try to "refresh" the system. There should be a small button in the top pane to do this with. If you get no results, try going down to "Disk Drives". This is where the card readers SHOULD be showing up. If you don't see anything here, then you most likely have a hardware issue. Try once more to refresh for good measure, and to see if your computer can find them.

If you are comfortable with the inside of the machine, open up the side panel, with the power cable unplugged and the switch on the power supply flipped to the "O" side. Carefully follow the cables from the front panel where your card slots are to where they plug into the motherboard. Ensure they are properly plugged in.

If everything looks alright, you may have an issue with the hardware, either the slot device itself or the motherboard. Call up the manufacturer again, and see about getting your computer repaired.

Posted on Apr 09, 2008

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