Question about SanDisk Sansa e200 MP3 Player

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How do I troubleshoot my Helix Components? - SanDisk Sansa e200 MP3 Player

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Wrong section- just clearing the queue

Posted on May 26, 2008

  • alex eddins Jul 14, 2013

    it is telling me to fix the helix components when i plug my sansa into rhapsody. above it says to clear the que. how do you do that?

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My sansa fuze is telling me i need to synchronize to continue music subscription? What do i do?


Hi There. I can understand your problem.

When we say synchronize it means that the license for the songs which you transfered got expired. If you have chosen rhapsody for transferring songs then follow the steps.

1) Deauthorize Computer. ( In rhapsody menu, go to tools menu there u will find this option)
2) Deauthorize device (By connecting the device in to rhapsody, right click on device where u will get this option).
3) Rename DRM folder in windows OS.
4) Go to rhapsody folder c:/prog files/rhapsody
5) Run the 3 files ( Del Helix License, Update Helix Componetns and Update windows components)
6) Then you will be redirected to the web page where u need to click on upgrade (But before u clilck on upgrade please install the activeX control, which will be popped up below the address bar)
7) Restart the computer
8) Launch rhapsody, it will take u to the setup
9) Follow the on screen instruction.
10) Sign into rhapsody account
11) Authorize computer
12) Connect the device
13) Authorize device
14) Download and transfer new song into the device
15) Unplug the device and try to play it
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NOTE : When we update the windows component please make sure that we use IE as default browser

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Hi musolfmj,

Sorry to hear about your MP3 player. Water is the bane of electronics for a variety of reasons:

First, it conducts electricity, so if the MP3 player was turned on or even if it was turned off and had charged batteries installed when the unit was submersed, it is likely that one or more electronic components within the unit will have shorted out

Secondly water can get absorbed into some of the components of the unit, ruining them. Many electronic components, such as capacitors, are made of carbon and can absorb liquid. Even if these components didn't short out, if they came into contact with liquid they are likely ruined.

Lastly, water carries a lot of dirt and contaminants. Even after the water dries, this grime is left behind on the delicate components within the MP3 player and can likewise cause failures.

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My guess, however, is that even if the unit is repairable, the amount of work required to get it working again will probably make such a repair uneconomical. Sony or your local consumer electronics store (such as Best Buy™) can provide you with an estimate on repairs if you wish to go that route. In my opinion, you are probably going to be better off replacing the item, though.

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It may be that you have to update your DRM component licenses on your PC. http://home.real.com/product/help/chandler/en/TS_error_Authorize,_License,_DRM_Rights.htm or, your Helix components may be damaged, or corrupt. http://reclisten.custhelp.com/cgi-bin/reclisten.cfg/php/enduser/std_adp.php?p_faqid=6203 If either of those dont work. You should format the player to delete everything and re-transfer them to your device. If that doesnt resolve it, you might have to contact Rhapsody. Rhapsody Technical Support 866-597-5507 Best of Luck.

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