Question about Brother IntelliFax-2820 Laser Fax

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Hi. We have about 6 of the Brother 2820 fax

Hi. We two Brother 2820 fax machines that are giving us problems. One will not print. It can send faxes OK but will not print anything incoming properly. It only prints part of the page and then very lightly. We have changed the toner cartridge and put a new drum in but it didn't make any difference.
The second fax machine with problems is just intermittent - some days it receives faxes, some days it does not. Sometimes there is no line when you pick it up, other times there is a line. The hook option doesn't work at all. Any ideas?
Charlie - East LA

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CAN U PLEASE CONTACT ANY SERVICE CENTRE NEARBY U,

Posted on Jun 14, 2010

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Our Brother 7820N Fax Machine/Printer is recieving faxes, but it is not sending them. It will dial the number then just beeps a few times. After trying two or three times it prints out an error report...


That sounds ok for me.
It is common thing what fax 2920/2820 should do.
Have you ever send fax to that same number previous?
Its probably problem with destination fax machine.

Feb 07, 2011 | Brother Office Equipment & Supplies

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Vertical stripes appear on incoming faxes


Hi:

Try making a copy and verify that the vertical stripes are showing up in the same area. If not, then the problem is not with your fax but the sending fax.

Andrew

May 27, 2010 | Brother IntelliFax-2820 Laser Fax

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Need to know how to print FAX report showing when items were faxed to what number on Brother IntelliFAX 2820


Press the report button and chose Fax journal with the down arrows and press menu/set. This will print the last 50 incomming and outgoing faxes.

Dec 28, 2009 | Brother IntelliFax-2820 Laser Fax

1 Answer

Error message says unable to print on Brother 2820. It will not answer an incoming call but will transmit a fax. Machine is in almost new condition, barely used.


when you send a fax do you get transmission report? open back to see if there might be a jam, remove cassette to see if there is a jam. if these areas are clear of paper then you have a mechanical problem and it would have to be seen by a tech

Nov 14, 2009 | Brother IntelliFax-2820 Laser Fax

1 Answer

Brother Intellifax-2820, will not print incoming faxes. It rings, says it's receiving data and thats it. Yes I have paper in tray. Sends and copies fine.


You need to make sure that your machine is set to "FAX" mode,not"PHONE"mode and that it is in "AUTO"receive, not "MANUAL"receive mode.

Oct 04, 2009 | Brother IntelliFax-2820 Laser Fax

1 Answer

How do i get my brother intellifax 2820 to time stamp the faxes i receive.


From everything that I've seen I don't see any way to tim stamp incoming faxes. Almost all fax machines should automatically time stamp outgoing faxes unless the user has removed that function for some reason. If you are getting faxes from people that don't include time stamps than the next best thing is to use the journaling feature. The 2820 can print a journal of past incoming faxes that will include timestamps of the past faxes recieved in either 6,12,24 hour or 2, 7 day intervals. The default is every 50 faxes. To change the settings:

Press Menu/Set, 2,4,2
2. Journal Period
Use Arrows to choose an interval
Press Menu/Set
Press Stop/Exit

Jun 22, 2009 | Brother IntelliFax-2820 Laser Fax

1 Answer

Drum error message


check the silver spring loaded contacts inside the drum cavity make sure they casn be pushed in and spring back out. Also clea them with a dry cotton swab

Jun 10, 2009 | Brother IntelliFax-2820 Laser Fax

1 Answer

Able to receive fax but cant send


sleep mode is just a status of the machine when it is in idle mode.you cannot turn this off however you can delay the time before the unit goes into a sleep mode.it has nothing to do when you are sending out faxes.so here are a few things you need to check when sending a fax (1)dial tone by pressing hook/hold button (2) insert the doc into the adf, make sure it will change to "enter fax # and start,or copy press copy (3) dial the number (4) wait for fax tones of the receiving unit before you press start. now if you can hear an operator on the line,that has to be verified with your phone company since brother machine does not restrict incoming and outgoing faxes UNLESS that is restricted from your phone line.

Nov 18, 2008 | Brother IntelliFax-2820 Laser Fax

3 Answers

Brother Intellifax 2820


It could be a compatibility issues between the two faxes. If the other fax is particularly old its communication speed could be too slow for your fax.

Also don't rule out the line on there end. Many times in my job I've had Telephone company's check the line remotely and say its ok but its not until they come out to site that they find an actual fault.

Do a manual reception. Put your fax reception mode from automatic to manual. When the fax rings in pick up the line with the hook or speaker phone button and then press the start button. This rules out a fair part of the line correction. If you can receive of course.

Feb 06, 2008 | Office Equipment & Supplies

1 Answer

CANNOT RECEIVE A FAX


Slim1234,
          A multitude of problems might cause receive problems, and the User's Guide has no "receive Problems" section under troubleshooting - so here goes:

        If I had to guess right off the bat, your problem is probably
that the FAX is in "FAX Storage" mode, and is out of memory.
In this mode, it will print FAXes until it runs out of memory.
See problem "g" below.

   a. Voice mail active on the line - if voice mail and FAX-2820 are
       set to answer the line on the same number of rings, there's
       no way to know which will answer first.

   b. Voice mail active on line - if voice mail is set to answer in
       fewer rings than the FAX, then the FAX will always lose
       (but you'll have no problems Xmitting).

   c. Call Waiting active on the line - the call waiting "boop" will
       kill incoming FAXes (and outgoing FAXes too, but your
       personnel will retry the outging ones until they succeed
       and you may only hear complaints about incoming FAXes).

   d. Your FAX-2820 is set to "Manual" or "External TAD" mode.
       Reset it to "FAX only" or "FAX/Tel" mode (depending on
       your office use of the FAX telephone line).
       How to do this: Menu/Set,0,1 <up/down to select mode>
                              press Menu/Set.
   NOTE: your LCD display tells you your receive mode:
       Mine says "Sleep 22:08 Fax", telling me I'm in "FAX only"
       mode, and its 10:08 PM.

   e. You've set the FAX to RING DELAY - if so, the FAX
       must win. Setting ring delay to 00 tells the FAX to answer
       the line silently (an advantage for a busy MD's office).
       How to change this: Menu/Set,2,1,1
       Ref: FAX-2820 User's Guide p.4-2

   f. You dont have a shared (FAX/human) line set to
     "Easy Receive"; if someone answers the call and
      Easy Receive is off, then they need to press START on
      the fax machine front panel or dial *51 and hang up.
      How to change it: Menu/Set,2,1,3
      REF: Fax-2820 User's Guide p. 4-2

  g. You may be set up for "FAX storage."  In this mode, received
      FAXes will be stored (and printed) until you run out of
      memory (quickly done on a Brother FAX-2820), then you
      get nada (but sending FAXes still works).
      How to reset this: Menu/Set,2,5,1 <up/down>
      REF: Fax-2820 User's Guide p.6-2

  h. You may have set up FAX forwarding.  In this mode, sending
      FAXes will work fine, but all incoming FAXes willl be sent
      to another telephone number.
      How to turn it off: Menu/Set,2,5,1 <up/down>

      If this laundry list of (sending OK, Receiving dead) scenarios
 doesn't resolve the problem, email your FAX number to me
and we'll do some cross-country FAX debugging.

                                  Dave in tech support
                                  amityjones71@gmail.com
P.S.
      The above features may have been set remotely by a
   nefarious (or somewhat knowledgeable) individual - remember
   that a little knowledge is a dangerous thing (even for
   FAXes). See (extensive) remote programming instructions
   on p.6-6 of the User's Manual.

        To print out the caller ID list - and possibly find out the
   source of the remote programming:
   Menu/Set,2,0,3 <up/down to "print report">, Menu/Set,
    Start, <Caller ID report prints>, Stop/Exit
   Ref: Brother Fax-2820 User's Guide p.A-3

Dec 20, 2007 | Brother IntelliFax-2820 Laser Fax

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