Question about Brother IntelliFax-2820 Laser Fax

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Hi. We have about 6 of the Brother 2820 fax

Hi. We two Brother 2820 fax machines that are giving us problems. One will not print. It can send faxes OK but will not print anything incoming properly. It only prints part of the page and then very lightly. We have changed the toner cartridge and put a new drum in but it didn't make any difference.
The second fax machine with problems is just intermittent - some days it receives faxes, some days it does not. Sometimes there is no line when you pick it up, other times there is a line. The hook option doesn't work at all. Any ideas?
Charlie - East LA

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CAN U PLEASE CONTACT ANY SERVICE CENTRE NEARBY U,

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Error message says unable to print on Brother 2820. It will not answer an incoming call but will transmit a fax. Machine is in almost new condition, barely used.


when you send a fax do you get transmission report? open back to see if there might be a jam, remove cassette to see if there is a jam. if these areas are clear of paper then you have a mechanical problem and it would have to be seen by a tech

Nov 14, 2009 | Brother IntelliFax-2820 Laser Fax

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Brother Intellifax-2820, will not print incoming faxes. It rings, says it's receiving data and thats it. Yes I have paper in tray. Sends and copies fine.


You need to make sure that your machine is set to "FAX" mode,not"PHONE"mode and that it is in "AUTO"receive, not "MANUAL"receive mode.

Oct 04, 2009 | Brother IntelliFax-2820 Laser Fax

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My brother fax 2820 gets an NG for about 1 of


I would suspect a DSL or some other kind of DIGITAL phone system.

ALL fax machines are ANALOG devices.

Sep 28, 2009 | Brother IntelliFax-2820 Laser Fax

1 Answer

I want to send a fax message using Brother 2820 fax machine, but I don't want the receiver to see my phone number when he receives the fax message print out. Is there any way I can do this?


The FAX machine will print the Tel number that has been programmed in your machine. It does not print on the basis of the caller ID received. So i think if you remove the number programmed in your fax machine

May 23, 2009 | Brother IntelliFax-2820 Laser Fax

1 Answer

Not connecting to fax out


Do you have a DSL or other digital phone line?

Jul 10, 2008 | Brother IntelliFax-2820 Laser Fax

1 Answer

CANNOT RECEIVE A FAX


Slim1234,
          A multitude of problems might cause receive problems, and the User's Guide has no "receive Problems" section under troubleshooting - so here goes:

        If I had to guess right off the bat, your problem is probably
that the FAX is in "FAX Storage" mode, and is out of memory.
In this mode, it will print FAXes until it runs out of memory.
See problem "g" below.

   a. Voice mail active on the line - if voice mail and FAX-2820 are
       set to answer the line on the same number of rings, there's
       no way to know which will answer first.

   b. Voice mail active on line - if voice mail is set to answer in
       fewer rings than the FAX, then the FAX will always lose
       (but you'll have no problems Xmitting).

   c. Call Waiting active on the line - the call waiting "boop" will
       kill incoming FAXes (and outgoing FAXes too, but your
       personnel will retry the outging ones until they succeed
       and you may only hear complaints about incoming FAXes).

   d. Your FAX-2820 is set to "Manual" or "External TAD" mode.
       Reset it to "FAX only" or "FAX/Tel" mode (depending on
       your office use of the FAX telephone line).
       How to do this: Menu/Set,0,1 <up/down to select mode>
                              press Menu/Set.
   NOTE: your LCD display tells you your receive mode:
       Mine says "Sleep 22:08 Fax", telling me I'm in "FAX only"
       mode, and its 10:08 PM.

   e. You've set the FAX to RING DELAY - if so, the FAX
       must win. Setting ring delay to 00 tells the FAX to answer
       the line silently (an advantage for a busy MD's office).
       How to change this: Menu/Set,2,1,1
       Ref: FAX-2820 User's Guide p.4-2

   f. You dont have a shared (FAX/human) line set to
     "Easy Receive"; if someone answers the call and
      Easy Receive is off, then they need to press START on
      the fax machine front panel or dial *51 and hang up.
      How to change it: Menu/Set,2,1,3
      REF: Fax-2820 User's Guide p. 4-2

  g. You may be set up for "FAX storage."  In this mode, received
      FAXes will be stored (and printed) until you run out of
      memory (quickly done on a Brother FAX-2820), then you
      get nada (but sending FAXes still works).
      How to reset this: Menu/Set,2,5,1 <up/down>
      REF: Fax-2820 User's Guide p.6-2

  h. You may have set up FAX forwarding.  In this mode, sending
      FAXes will work fine, but all incoming FAXes willl be sent
      to another telephone number.
      How to turn it off: Menu/Set,2,5,1 <up/down>

      If this laundry list of (sending OK, Receiving dead) scenarios
 doesn't resolve the problem, email your FAX number to me
and we'll do some cross-country FAX debugging.

                                  Dave in tech support
                                  amityjones71@gmail.com
P.S.
      The above features may have been set remotely by a
   nefarious (or somewhat knowledgeable) individual - remember
   that a little knowledge is a dangerous thing (even for
   FAXes). See (extensive) remote programming instructions
   on p.6-6 of the User's Manual.

        To print out the caller ID list - and possibly find out the
   source of the remote programming:
   Menu/Set,2,0,3 <up/down to "print report">, Menu/Set,
    Start, <Caller ID report prints>, Stop/Exit
   Ref: Brother Fax-2820 User's Guide p.A-3

Dec 20, 2007 | Brother IntelliFax-2820 Laser Fax

2 Answers

Brother mfc7220 fax machine


could you be a little more specific? whiring, grinding ect Cops Pete@wedotoners.com

Oct 10, 2007 | Brother IntelliFax-2820 Laser Fax

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