Question about Whirlpool Duet GHW9150P Front Load Washer

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I have a Whirlpool Duet washer Model GHW9100LW1 for several years. Recently the washer starting making excessive noise during the high spin cycle. Looking at online troubleshooting tips, I thought it may be a problem with the tub shock absorbers. My wife had a service technician check it out. He listened to the washer during the spin cycle and, without looking at anything else, stated that the inner tub (I believe he meant the basket) had come loose from the outer tub. He said this was due to not using high-efficiency detergent. He stated a replacement tub would cost $350. I don't feel comfortable agreeing for him to replace the tub (basket) since he didn't even take the covers off the washer and inspect it. What are your thoughts on this issue? I was planning on taking the covers off myself but am not sure how to tell if the basket has come loose.

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Based on what i have seen and read the service technician is correct, and this is a problem that is fairly common, also the tub bearing fails (at rear of the washer tub) as well and the whole assembly comes undone.

Posted on May 25, 2010

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